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Service Manager

PleasureLand RV Center -
West Salem, WI

Quick Apply

Job Details

Full-time
$85,000 - $110,000 a year

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication

Full Job Description

PleasureLand RV Center is looking for a driven and experienced Service Manager to lead our service department. This position plays a critical role in delivering an exceptional guest experience, driving department performance, and supporting a high-performing team.

PleasureLand RV has been family-owned since 1971 and is the largest RV dealership in the Upper Midwest. For over 55 years, our company has grown through a commitment to customer service, integrity, teamwork, and doing things the right way. As we continue to grow, the Service Manager role is essential to protecting that reputation and helping our guests enjoy the RV lifestyle with confidence.

This role requires more than managing daily workflow. It requires a goal-driven, results-focused leader who takes ownership of department performance, builds accountability, communicates clearly, and ensures each step of the service process is followed with professionalism and attention to detail.

What You'll Do

In this role, you will lead the service department with a focus on guest satisfaction, operational excellence, team development, and consistent execution. You will coordinate workflow, support advisors and technicians, manage department priorities, and help ensure repairs are completed efficiently, accurately, and professionally.Responsibilities include:

Lead daily service department operations with a focus on guest experience, productivity, and profitability
Coach, support, and hold service team members accountable to company standards and department goals
Drive efficient workflow across customer-pay, warranty, internal repairs, PDIs, detail, and reconditioning
Monitor repair order quality, documentation, approvals, coding, and timely completion
Partner with Service Advisors, technicians, parts, warranty, and management to keep repairs moving forward
Communicate clearly with guests and team members regarding priorities, expectations, concerns, and resolutions
Support a culture of accountability, urgency, teamwork, and professional communication
Review department performance, identify process gaps, and implement improvements that support stronger results
Help resolve customer concerns with professionalism, fairness, and a solution-focused approach
Ensure safety, cleanliness, organization, and process consistency throughout the service department
Support Work in Progress review, department reporting, and accounting deadlines as needed
Perform other duties as assigned by management

What We're Looking For

A strong candidate will be:

A confident, professional leader with a customer-first mindset
Goal-driven, results-oriented, and accountable for performance
Organized, detail-oriented, and able to manage multiple priorities
Strong in communication, follow-up, and follow-through
Comfortable leading people, coaching performance, and addressing issues directly
Able to create structure, consistency, and accountability in a fast-paced service environment
Solution-focused when working through customer, employee, or operational challenges
Able to collaborate with sales, parts, warranty, accounting, and store leadership
Committed to delivering a superior guest experience while supporting team success
Comfortable using computers, service systems, Microsoft Word, and Excel

Helpful Experience, But Not Required

Experience in any of the following is a plus:

Service management or team leadership
Service advising, dispatching, or repair order management
RV, automotive, marine, powersports, or equipment service operations
Warranty, internal repair, PDI, detail, or reconditioning workflow
Technician supervision, shop production, or fixed operations leadership
Customer concern resolution and service process improvement
Knowledge of RV systems, LP systems, appliances, electrical, plumbing, or related repair processes

Why Join PleasureLand RV?

We offer:

Competitive pay
Medical, dental, vision, life, and disability benefits
Paid time off and paid holidays
401(k) with company match and profit sharing
Employee discounts
Ongoing training
Growth opportunities
A supportive, team-focused work environment
The opportunity to lead, make an impact, and help shape the continued success of a growing family-owned company

Apply Today

If you are a motivated service leader who is organized, accountable, guest-focused, and ready to drive results, we would like to meet you.

Apply today and help PleasureLand RV continue to be the Best in the Midwest.

PleasureLand RV is proud to be an equal opportunity employer.

Quick Apply

Refine Your Search

maintenance manager jobs in viroqua wi

Service Manager

Electrical Supervisor

Field Supervisor

C130 Maintenance Supervisor

Chief Enginner - Marine

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I want to receive the latest job alert for maintenance manager in viroqua wi

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What You'll Do

What We're Looking For

Helpful Experience, But Not Required

Why Join PleasureLand RV?

Apply Today

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