Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at Camp Pendleton, CA. Candidates selected for this position will serve as a Senior Marine Mart Manager / NF4.
This vacancy is also eligible for the following Employee Benefits:
401(k) Retirement Plan with up to a 5% employer match
NAF Pension Plan, employee contribution only 1% (May be eligible to buy back military service time)
Medical and dental insurance
Inexpensive life insurance covers up to 3x your annual salary
Flexible Spending Accounts (Health and Dependent Care)
Health Savings Account
Short Term Disability Insurance up to 60% of your salary
Federal Long Term Care
Up to $3,000 a year for Tuition Assistance up to graduate level
Leave Donation Program for life's emergencies
Immediate Annual and sick leave accrual
Major Duties
Serves as the Senior Marine Mart Manager responsible for leading a cluster of Marine Marts with an annual sales volume of greater than $10M and high expectation toward superior service, sales and execution goals in direct alignment with overall organizational strategy and goals. Reports to the Operations Manager (NF-05) or the Director of Retail. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
Develops Marine Mart teams in delivering a Dress Blue Experience. Drives the implementation of corporate programs by motivating and supporting the store leadership teams to develop and implement action plans that meet key operational objectives. Plans, identifies, communicates and delegates key responsibilities and practices to the store leadership team to ensure smooth flow of operations within the store. Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to direct and coach the store leadership team to take action and achieve operational goals; manages using integrity, honesty and knowledge which promote the culture, values and mission of the Marine Corps Exchange. Manages through critical organizational change to keep store location operating to standard while inspiring a change ready environment and building change agility.
Drives weekly and monthly sales goals; drives corporate sales programs and promotions; communicates sales and in-stock opportunities to MCX headquarters. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and prepared to provide direction regarding visual merchandising decisions and brand presentation standards. Leads the store teams with an eye towards freshness and excellence in consumables. Partners with the Director of Retail to establish and prioritize plans for the Brand Integrity Team to assist in the implementation of major resets and pricing and presentation and signing initiatives.
Creates implementation plans and plans of action & milestones to support execution of district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans. Monitors and manages management staffing levels. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership teams. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level. Collaborates with other Senior Marine Mart Managers and Marine Mart Managers to build best practices and alignment to standard retail operations.
Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, associate-oriented manner. Monitors MCX logistics and backroom processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Major Duties
Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel. Manages annual or periodic physical inventory and ensures that the approved retail inventory method is consistent with HQ regulations. Manages the automated schedule system to ensure maximum floor coverage during peak selling times while meeting labor to sales ratio targets. Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with Director of Retail and/or District Leader to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership. Has keyholder responsibility: opening and closing stores and receiving products. May require food handling safety training, handling and certification. May require oversight to Fuel Operations. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. FOR POSITIONS SUPPORTING STORES WITH GAS STATIONS ONLY: Responsible for maintaining a safe, clean, and customer focused fuel environment at all times. May oversee fuel certification/testing for safety and environmental purposes in accordance with all applicable local, county, state and federal regulations. Ability to perform daily inspections and ensure completion of routine maintenance including the handling, cleanup and disposal of hazardous materials or substances. Must wear appropriate protective gear when required. Performs other related duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.
Qualifications
BACHELOR¿S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. At least two years of supervisory experience. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams and skill to supervise employees in the completion of work. Knowledge of convenience store retail operations and consumables categories. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Experience with budgets and analyzing and connecting financial reports to operational performance. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development.
How To Apply
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY) A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, or a copy of your degree as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org to be considered. Applications received without appropriate documentation will be ineligible for consideration.
STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org.
Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.
VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
