Top 596 Customer service team lead Jobs in Vista Ca

Customer Service Representative I
Olivenhain Municipal Water District —Encinitas, CA
- $59,363.20 - $82,971.20 a year
- Full-time
- CPR Certification
- Word processing
- Computer literacy
- Paid holidays
- Disability insurance
2d
Patient Service Representative Lead
Imaging Healthcare Specialists, LLC —Oceanside, CA
- $25.50 - $29.00 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
1d
Customer Service Representative (Remote/WFH)
Debtwave Credit Counseling —Escondido, CA
- $17 - $20 an hour
- Online Application
- Remote
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
4d
Field Marketing Team Lead / Canvasser Team Lead - SD
System Pavers —San Marcos, CA
- $24 an hour
- Weekends as needed
- Background check
- Clean driving record
- Management
- Health insurance
- Dental insurance
Quick Apply
5d
Dental Office/Operations Manager
Confidential —Carlsbad, CA
- $90,000 - $95,000 a year
- Full-time
- Background check
- Dental office
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Customer Sales Specialist
Pivotal Executive Group —Escondido, CA
- $3,400 - $5,200 a month
- Full-time
- Background check
- In-person
- Reliable transportation
Quick Apply
4d
Lead commercial HVAC/R Service Technician
Service Side LLC —San Diego, CA
- $30 - $45 an hour
- Full-time
- 5 years
- Ability to lift 75 pounds
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
PWG Range —Poway, CA
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
In Vivo Operations Manager, Vivarium
Proven Recruiting —Carlsbad, CA
- $43 - $62 an hour
- Full-time
- Customer service
- 5 years
- Bachelor of Science
Quick Apply
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —San Marcos, CA
- Full-time
- Inventory management
- Merchandising
- Residential
Clinical Sales Specialist, Interventional Pain - Bay Area, CA
Avanos Medical —California
- $80,000 - $95,000 a year
- Full-time
- Remote
- Marketing
- Word processing
- Mid-level
- Health insurance
- 401(k) matching
Retail Sales Specialist (part-time)
Living Spaces —Vista, CA
- $18.25 - $23.75 an hour
- Part-time
- Merchandising
- US work authorization
- Entry level
- Paid holidays
- Employee assistance program
Quick Apply
11d
Real Estate Team Lead
Link Brokerages —Temecula, CA
- $60,000 - $200,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Supervising experience
- Flexible schedule
3d
Real Estate Team Lead
Link Brokerages —Murrieta, CA
- $60,000 - $200,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Supervising experience
- Flexible schedule
3d
Real Estate Team Lead
Link Brokerages —Encinitas, CA
- $60,000 - $200,000 a year
- Weekends as needed
- Mid-level
- Real Estate License
- Supervising experience
- Flexible schedule
3d
New Customer Specialist
Orkin —Vista, CA
- $18 - $22 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
4d
Court Support Representative - Vista
AllianceOneInc —Vista, CA
- $16.85 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
PART TIME CUSTOMER SERVICE SPECIALIST
City of San Marcos, California —San Marcos, CA
- $17.00 - $21.53 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Basic math
8d
Customer Service Representative
Innovative Pest Solutions —Vista, CA
- $19 - $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Lead Patient Services Representative
Neighborhood Healthcare —Escondido, CA
- $24.95 - $34.93 an hour
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative I

Olivenhain Municipal Water District -
Encinitas, CA

Apply Now

Job Details

Full-time
$59,363.20 - $82,971.20 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Dependent health insurance coverage
Vision insurance
Life insurance

Qualifications

Computer operation
CPR Certification
Safety protocol adherence
Writing skills
Client inquiry handling
Windows
High school diploma or GED
First Aid Certification
Desktop applications
Productivity software

Full Job Description

DETAILED DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS
This at will position responsibilities include handling all matters pertaining to customer service for the District. This position is expected to support the District Strategic Plan and Mission Statement by remaining informed and involved and exhibit a willingness to assure successful interpersonal and interdepartmental relations. A working knowledge and understanding of District safety rules and regulations, as well as active participation in the District’s safety programs is necessary. Stable, reliable attendance is required.

The following tasks are typical for this classification. Incumbents may not regularly perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business or staffing needs and changing business practices as defined by the General Manager.
% TIME TASKS
LEVEL
I II
20% 10% Performs general administrative support:

Promptly answers incoming calls, greets visitors, and directs inquiries to appropriate departments.
Processes customer payments through the cash register.
Receives and processes incoming, outgoing, and returned mail.
Monitors and maintains adequate quantities of office supplies.
Prepares a variety of forms and documents such as correspondence, notices, schedules, service information, and requests using word processing, spreadsheets, and billing software.
Maintains departmental files and records in compliance with retention requirements.
Participates in training events and meetings.
Prepares a variety of reports, at management request.
Proposes updates to policies and procedures when appropriate.
Represents the District in a professional manner.

50% 40% Directly interacts with the customers to assist with questions and issues regarding District services.

Determines the nature of, researches, and promptly responds to customer inquiries utilizing the District’s customer information system, online portals with payment and water consumption data, information provided by other departments about field work or District services, and applies District policies to the subject matter at hand.
Troubleshoots issues presented by customers and prepares service orders to dispatch field personnel when necessary.
Coordinates with other personnel as needed, including to relay information on customer inquiries and service requests.
Notifies customers via email, letter, phone, and/or automated call of past due balances, water waste, irregular water use, disconnection of service, service interruptions, and other information related to District services.
Enters, processes, and updates all required information in the District’s customer information and billing software in a timely and accurate manner.
Transfers balances between customer accounts when appropriate.
Assists with District Agricultural Program.

20% 40% Performs billing activities for the District:

Prepares timely and accurate monthly bills for all customers and final bills for closed accounts.
Prepares and sends electronic files for bill creation.
Reviews billing reports, researches, corrects, and resolves customer billing problems.
Monitors past due accounts and prepares delinquent notices, returned payment notices, disconnection notices, and liens.
May adjust delinquent charges or arrange for a payment schedule, within scope of authority.
Interacts with Field Services Technicians to resolve meter issues that affect billing.
Processes customer refunds on closed accounts.

NON-ESSENTIAL FUNCTIONS
10% 10% Performs all related duties as assigned.

MINIMUM QUALIFICATION REQUIREMENTS

Unless required by law, experience and education may be substituted for each other upon approval by the General Manager or their designee.

EDUCATION: High School diploma or equivalent. Standard First Aid and CPR certifications are required.

EXPERIENCE: Customer Service Representative I: Entry level classification in the Customer Service Representative series performing general and account service support, and customer billing. Minimum of one year of experience responding to customer inquiries within a customer service environment; excellent verbal and written communication skills; proven ability to organize and manage competing priorities; comprehensive ability to effectively utilize a personal computer and windows applications. Ability to constructively deal with conflict and provide effective resolutions.

Customer Service Representative II: Advanced level classification in the Customer Service Representative series capable of performing the full range of customer service duties such as customer service, billing, and account support duties. Minimum of three years of experience responding to customer inquiries within a customer service environment; excellent communication and verbal skills, proven ability to organize and manage competing priorities; comprehensive ability to effectively utilize a personal computer and Windows applications. Positions at this level are distinguished from the entry level classification by the performance of the full range of duties assigned, working independently, applying well-developed customer service knowledge, coordinating coverage during breaks, coordinating daily tasks, and exercising judgment and initiative. Ability to achieve a State of California Water Distribution Operator Level 1 certification after appointment is desirable.

SUPPLEMENTAL INFORMATION

CONTACT RESPONSIBILITY
INTERNAL: Interaction with Supervisor to receive general work assignments and address administrative or technical issues; District personnel to coordinate assignments and resolve technical and billing issues, adjustments, and related issues; all other District personnel as required.
EXTERNAL: Interaction with customers to discuss and resolve their questions and issues; other public agencies to research customer inquiries; external mail, print house, and/or computer consultants to obtain assistance on system operations; others as required by position duties.

PHYSICAL REQUIREMENTS
Good hearing, eyesight, and speech; excellent ability to communicate both verbally and in writing; able to operate a computer keyboard and peripherals; able to tolerate periods of continuous sitting; may on an infrequent basis assist with lifting up to 50 pounds.

ENVIRONMENTAL CONDITIONS
Work is primarily performed within an enclosed office setting with lighting and ventilation. Subject to conversational noise from other personnel within the facility, along with standard background noise found in an office environment. Subject to long periods of sitting and exposure to computer screen. When performing work outside the facility, subject to variable weather conditions and possible exposure to heavy equipment, dust, fumes, odor, and noise. Appropriate personal safety equipment is provided.

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Refine Your Search

customer service team lead jobs in vista ca

Customer Service Representative I

Patient Service Representative Lead

Customer Service Representative (Remote/WFH)

Field Marketing Team Lead / Canvasser Team Lead - SD

Dental Office/Operations Manager

Customer Sales Specialist

Lead commercial HVAC/R Service Technician

Customer Service Supervisor

In Vivo Operations Manager, Vivarium

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Clinical Sales Specialist, Interventional Pain - Bay Area, CA

Retail Sales Specialist (part-time)

Real Estate Team Lead

Real Estate Team Lead

Real Estate Team Lead

New Customer Specialist

Court Support Representative - Vista

PART TIME CUSTOMER SERVICE SPECIALIST

Customer Service Representative

Lead Patient Services Representative

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SUPPLEMENTAL INFORMATION

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