Account Manager / Client Partner
About Us
Excellis Interactive is an AI-forward technology consulting firm that helps enterprise organizations turn emerging technology into practical business value. We combine human-centered design, AI strategy, software engineering, and deep enterprise experience to create intelligent applications, automated workflows, and digital solutions tailored to the needs of our clients - and the people they serve.
Human-Centered AI Pioneers with Proven Technology Prowess
Since 2005, Excellis has helped organizations navigate technology-driven change through usability, thoughtful strategy, creative problem-solving, and technical execution. Today, we help clients apply AI, generative AI, intelligent agents, automation, enterprise software, and modern digital platforms to improve how people work, make decisions, create content, and engage customers.
We believe the most effective AI solutions begin with a clear understanding of users, workflows, data, and business outcomes. By putting people first, we build solutions that are useful, trustworthy, scalable, and readily adopted across the enterprise. We help clients optimize their current technology environment while creating a practical roadmap toward an AI-enabled future.
AI and Digital Enthusiasts Always Wanted
If AI, intelligent agents, digital transformation, customer experience, software, UX, or emerging technology excites you, Excellis may be the place for you. Join a curious, collaborative team committed to transforming bold ideas into practical solutions that deliver measurable results for our clients.
The Opportunity
Excellis Interactive is seeking an experienced, relationship-driven Account Manager / Client Partner to lead the day-to-day management and continued growth of one of our most important enterprise client relationships. This role goes beyond traditional account management. You will serve as a trusted advisor to stakeholders, identify opportunities to expand the partnership, translate business needs into actionable solutions, and coordinate the people and processes required to deliver successful outcomes.
The ideal candidate combines exceptional relationship-building skills with business acumen, consultative sales experience, and a strong understanding of digital technology, AI, software platforms, customer experience, and enterprise delivery. You will work closely with client stakeholders and Excellis teams across strategy, UX, engineering, product management, creative, recruiting, finance, and operations. Success requires the ability to move comfortably between client conversations, opportunity development, proposal creation, contracting, resource planning, recruiting support, delivery oversight, and consultant success.
In This Role You Will
- Build trusted, long-term relationships with executive stakeholders, buying managers, and day-to-day client partners.
- Serve as the primary point of contact for the client relationship and ensure consistent, responsive communication.
- Develop a deep understanding of the client's organization, business priorities, technology environment, operating challenges, and strategic initiatives.
- Identify and develop opportunities to expand existing work and introduce new Excellis capabilities.
- Lead consultative conversations related to digital transformation, customer experience, software solutions, enterprise platforms, workflow modernization, AI, and generative AI.
- Turn loosely defined client needs into clear opportunities, proposed solutions, delivery approaches, and commercial engagements.
- Lead strategic account-planning sessions aligned with client objectives and Excellis growth priorities.
- Create and present persuasive pitch decks, proposals, estimates, staffing plans, and statements of work.
- Translate client resource needs into clear job requirements and compelling job descriptions.
- Partner with Excellis recruiters to review applicants, shortlist qualified candidates, and identify professionals who are ready to represent Excellis in a client-facing environment.
- Prepare candidates for client interviews by helping them understand the role, project, stakeholders, expectations, and client environment.
- Partner with internal delivery teams to ensure client expectations and business outcomes remain aligned.
- Manage expectations across scope, budget, timeline, resources, priorities, and deliverables.
- Proactively identify relationship, delivery, staffing, and commercial risks and facilitate their resolution.
- Maintain high levels of client satisfaction, consultant success, account retention, and revenue growth.
Job Responsibilities
- Maintain a structured account plan covering key stakeholders, active engagements, contracts, opportunities, risks, and next actions.
- Build relationships across multiple client organizations and identify new decision-makers, sponsors, influencers, and buying managers.
- Schedule and conduct regular client meetings, relationship check-ins, discovery conversations, and opportunity-development sessions.
- Prepare executive-ready presentations that clearly communicate the client need, Excellis value, recommended solution, project approach, timeline, required resources, budget, and anticipated outcomes.
- Socialize ideas and draft recommendations with stakeholders, incorporate feedback, and build alignment before formal presentations or contract submissions.
- Own opportunities from initial discovery through proposal development, approval, contracting, staffing, onboarding, delivery, and renewal.
- Create statements of work using approved templates, including executive summaries, scope, services, deliverables, acceptance criteria, timelines, staffing, pricing, and invoice milestones.
- Develop and maintain accurate estimates and deal sheets covering resource costs, client pricing, revenue, and projected margin.
- Coordinate with Excellis leadership, finance, operations, and legal resources to ensure engagements are commercially sound and properly approved.
- Navigate enterprise procurement, contracting, compliance, background-check, access, and onboarding requirements.
- Work directly with client stakeholders to understand the roles, skills, experience, and working styles required for each engagement.
- Convert client staffing needs into accurate, engaging job descriptions suitable for recruiting platforms such as Indeed and LinkedIn.
- Partner closely with Excellis recruiting resources throughout the sourcing and candidate-selection process.
- Review resumes and applicant materials, help shortlist the strongest candidates, and participate in internal screening interviews.
- Evaluate candidates for relevant experience, communication skills, professionalism, cultural fit, and readiness to work in a client-facing enterprise environment.
- Help ensure that only qualified, well-prepared candidates are presented to client hiring managers.
- Prepare shortlisted candidates for client-side interviews by explaining the role, project objectives, stakeholder expectations, team culture, interview format, and likely discussion areas.
- Coach candidates on how to communicate their experience clearly and position themselves effectively without scripting or misrepresenting their qualifications.
- Coordinate candidate submissions, client interviews, feedback, rate alignment, start dates, and onboarding activities.
- Oversee internal and client onboarding requirements, including paperwork, training, security, credentials, equipment, badges, and system access.
- Act as the primary Excellis point of contact for consultants assigned to the account.
- Conduct regular consultant and client-manager check-ins, address concerns early, and help ensure each consultant remains successful throughout the engagement.
- Partner with delivery leaders to monitor performance, milestones, dependencies, risks, and client satisfaction.
- Anticipate renewals and extensions early, confirm future needs, and begin the proposal and contracting process before existing engagements expire.
- Maintain an accurate opportunity pipeline and provide leadership with regular updates on account health, revenue outlook, staffing needs, risks, and growth opportunities.
- Represent Excellis with professionalism, sound judgment, responsiveness, and a genuine commitment to the client's success.
Ideal Match
- A trusted relationship builder who earns credibility quickly and maintains strong long-term partnerships.
- A strategic thinker who can connect immediate client needs to broader business and technology opportunities.
- A consultative problem solver who listens carefully, asks thoughtful questions, and turns ambiguity into a practical plan.
- Comfortable engaging with executives while remaining willing to manage detailed operational follow-through.
- Able to recognize strong talent and assess whether a candidate will be successful in a demanding client-facing environment.
- Willing to participate actively in recruiting, candidate evaluation, interview preparation, and onboarding - not simply hand staffing needs to another team.
- Naturally curious about business strategy, digital technology, software, AI, customer experience, and emerging market trends.
- Commercially minded and able to balance client value, delivery quality, revenue growth, and profitability.
- Highly organized and capable of managing multiple stakeholders, opportunities, contracts, candidates, resources, and priorities simultaneously.
- A strong communicator who can produce executive-ready written materials and lead persuasive presentations.
- Proactive in identifying risks, resolving issues, and closing communication or ownership gaps.
- Entrepreneurial, self-motivated, collaborative, accountable, and results-oriented.
- Comfortable operating in a fast-moving environment where priorities and opportunities may evolve quickly.
- Energized by both protecting an important client relationship and expanding it through trust, insight, talent, and successful delivery.
Skills & Tools
Must Have
- Seven or more years of experience in enterprise account management, client services, consulting, business development, or a related client-facing leadership role.
- Proven success managing, retaining, and growing enterprise-level client relationships.
- Strong consultative selling, opportunity-development, and account-planning experience.
- Executive-level communication, presentation, negotiation, and relationship-management skills.
- Experience creating proposals, estimates, pitch decks, staffing plans, and statements of work.
- Experience defining resource requirements and participating in recruiting, candidate evaluation, interviewing, or team-building activities.
- Ability to assess whether a candidate possesses the experience, communication skills, professionalism, and client readiness required for an enterprise consulting engagement.
- Ability to understand digital platforms, software solutions, customer-experience programs, and emerging technologies at a level sufficient to lead strategic client conversations.
- Experience coordinating cross-functional teams across disciplines such as product, UX, creative, engineering, project management, recruiting, finance, and operations.
- Strong financial and commercial judgment, including familiarity with project budgets, resource costs, pricing, revenue, and margin.
- Demonstrated ability to manage scope, timelines, client expectations, delivery risks, and competing priorities.
- Excellent written communication, documentation, organization, and follow-through.
- Proficiency with Microsoft PowerPoint, Excel, Word, Teams, and common CRM, recruiting, project-management, or collaboration platforms.
- Ability to participate regularly in in-person meetings in Philadelphia, King of Prussia and other client locations as needed.
Nice to Have
- Experience supporting Comcast, telecommunications, media, or another complex Fortune 500 enterprise.
- Experience recruiting or staffing consultants for enterprise digital, technology, creative, product, or marketing engagements.
- Familiarity with applicant sourcing and recruiting platforms such as Indeed and LinkedIn.
- Experience with digital transformation, AI, generative AI, enterprise software, SaaS, martech, creative technology, or customer-experience programs.
- Familiarity with UX and UI design, agile product delivery, software development, analytics, and enterprise workflow design.
- Experience with platforms such as Adobe Experience Cloud, Adobe Workfront, AEM, Writer, Sitecore, Salesforce, or related enterprise tools.
- Experience managing consulting engagements that combine project delivery with embedded or staffed resources.
- Familiarity with enterprise procurement, vendor-management, resource-onboarding, and compliance processes.
- Existing relationships within the Philadelphia-area enterprise, technology, or digital-services community.
Pay: $65,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Required: Are you currently able to commute to Philadelphia? If yes, what is the approximate one-way commuting distance in miles from home to Philly?
- Are you able to come into the Comcast office 2-3 days a week?
- Do you have prior Comcast experience? If yes, please describe your past role and team.
- How many years of experience do you have in enterprise account management, client services, or consulting in a client-facing leadership role?
- Rate your comfort level discussing AI, generative AI, or digital transformation topics with enterprise clients (1–5 scale).
- What CRM, recruiting, or project-management platforms have you used?
Work Location: Hybrid remote in Philadelphia, PA 19103
