Job Description:
We believe that our restaurant is a key part of our success as it is the first experience people will have with our brand. The General Manager and Events Manager will be responsible for making the customer experience both on and off site is nothing short of exceptional.
The General Manager ensures smooth operation of the restaurant by making sure that it is appropriately staffed, that servers and bartenders have everything they need to successfully and efficiently complete their tasks, that the taproom environment is comfortable, that the food and beverage are at their absolute best, and that unforeseen needs are addressed quickly. The General Manager is also responsible for ensuring that customers have a positive experience during their visit.
The General Manager will also be overseeing and planning events such as scheduling and executing live music, tasting events, specialty dinners, and private events. The General Manager will be intimately involved with the interaction between the restaurant operations and the production team. Production staff will coordinate weekly activities with the input of the General Manager and happenings of the restaurant.
Duties and responsibilities:
The General Manager and Events Manager is responsible for the following:
- Setting the daily schedule for employees at minimum of one week in advance and for at least one week out
- Opening and closing the restaurant (setting up and closing down cash drawers, ensuring that the taproom is clean and ready for patrons, restocking/ordering any necessary supplies, addressing any unforeseen needs)
- Ensuring that the beverages on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)
- Tirelessly making sure that restaurant patrons’ needs are met quickly and efficiently
- Creating and maintaining a pleasant environment (temperature, music, cleanliness, conduct)
- Planning and executing special events in the restaurant and off premises.
- Working with the owner to properly market the restaurant
- Maintaining accurate restaurant inventory (glassware, cans, merch, bar supplies and paperware, etc.)
- Stepping in as a server or bartender and/or beer educator as needed
- Working towards continuous optimization of taproom operations
- Serving as team leader to staff of beer tenders
- Playing the role of brand ambassador
Qualifications include:
- Available to work full-time (40+ hrs / week), including nights and weekends
- Prior bar / restaurant management experience is a must
- Prior taproom / bartending experience
- Demonstrated knowledge of craft beer, including basic understanding of beer production (Cicerone Beer Server or similar certification preferred)
- Excellent communication and organizational skills
- Exceptional customer service skills
- Attention to detail and ability to multi-task
- Ability to anticipate and proactively address problems in a fast-paced environment
- Demonstrated leadership
- Positive attitude and ability to work with a diverse set of people
- Basic familiarity with tablet-based POS systems and other web-based / MS Office software
- Ability to lift 35-50 lbs
- Ability to move full kegs with the aid of a dolly
- Aptitude for and desire to learn the mechanical workings of taproom and brewery equipment in order to address problems quickly and efficiently
- Grace under pressure
Working Conditions:
This position requires an individual who works under a range of circumstances, including: shift work, weekend work, working with challenging patrons, working in the fast-paced environment of a crowded taproom, and working within close proximity of an operating brewery (noise, heavy equipment, odors related to the brewing process).
Physical requirements:
The General Manager will likely be required to stand for extended periods of time when overseeing taproom operations and/or serving as alternate server or bartender. S/He may also be required to lift boxes 35-50 lbs and move empty / full kegs with the help of a dolly.
Direct reports:
The following individuals will report to the General Manager:
- All servers and bartenders
What employees can expect:
We pride ourselves in creating a superb working environment. As a member of the team, you can expect to be:
- Part of a family oriented, tight knit group of employees
- Involved in an upbeat, fun, fast paced environment
- Compensated well and fairly based on responsibilities and position
- Involved in the evolution and growth of the company
- Informed about company decisions and performance as well as your own performance (via annual performance reviews)
- Empowered to make decisions that are in line with overall company goals
- Trusted to execute your duties responsibly and to be an ambassador of the brand
- Continuously challenged with increased levels of responsibility commensurate with outstanding performance
- Valued and appreciated for your contributions
- Promoted / rewarded for your efforts
- Provided with mentorship and learning opportunities related to craft beer
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
Experience:
- Restaurant management: 3 years (Required)
License/Certification:
- TIPS training certification (Preferred)
Work Location: In person
