Top 254 Customer service manager Jobs in Wa

Client Care Manager
Community Choice dba Action Health Partners —East Wenatchee, WA
- $26.73 - $38.00 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- Nursing
- Mileage reimbursement
- Paid holidays
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Lead Customer Service Advisor
Pep Boys - Manny, Moe & Jack of Delaware, LLC —Seattle, WA
- $21.30 - $21.60 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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Service Supervisor
Cintas —Renton, WA
- $80,168 - $95,160 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Operations Manager (III) [211253]
Aquent Talent —Kirkland, WA
- $99.01 - $106.69 an hour
- Hybrid work
- Senior level
- Negotiation
- Health insurance
- Dental insurance
4d
Store Manager (Sales, Customer Service)
Freeway Insurance Services America, LLC —Spokane, WA
- $4,000 a month
- Urgently hiring
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
4d
Client Care Manager
Volunteers Of America Western Washington —Seattle, WA
- $27.09 - $29.94 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- 403(b) matching
- Health savings account
Route Service Manager - UniFirst
UniFirst —Puyallup, WA
- $63,678 - $88,442 a year
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
5d
Client Experience Manager
Greenstaff HomeCare US —Seattle, WA
- Full-time
- Mid-level
- Office
- Home Health
- Health insurance
- 401(k)
Quick Apply
11d
Customer Support Manager - Americas
Tomra —Seattle, WA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
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Guest Experience Service Excellence Manager
Alaska Airlines —SeaTac, WA
- $122,800 - $184,200 a year
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
4d
Customer Success Manager
Clever Devices Ltd. —Washington State
- $90,000 - $130,000 a year
- Full-time
- Remote
- Mid-level
- Accounting
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service Manager - Aerospace
Eaton —Auburn, WA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Manager, Customer Service
MODERN AVIATION INC —Seattle, WA
- $80,000 - $95,000 a year
- Full-time
- 5 years
- Mid-level
- Office
Customer Service Manager
Full Circle Services & Associates LLC —Seattle, WA
- $73,424.88 - $84,391.42 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Success Manager, Amazon Vendor Services
Amazon.com Services LLC —Seattle, WA
- $80,200 - $101,800 a year
- Full-time
- Merchandising
- Mid-level
- Office
- AD&D insurance
- Health insurance
Customer Success Incident Manager
Okta —Bellevue, WA
- $104,000 - $143,000 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
14d
Commercial Service Manager/ess
Gallagher —Seattle, WA
- $63,500 - $106,500 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
9d
Manager, Customer & Dealer Success
Digital Control Inc. —Kent, WA
- $131,600 - $175,300 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
5d
Client Service Manager
Gallagher —Tacoma, WA
- $76,000 - $127,000 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Care Manager
Farmgirl Flowers —Gig Harbor, WA
- $82,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply

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customer service manager jobs near wa

Client Care Manager

Community Choice dba Action Health Partners
East Wenatchee, WA

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Job Details

Part-time | Full-time
$26.73 - $38.00 an hour

Benefits

Mileage reimbursement
Paid holidays
Health insurance
Dental insurance
Paid time off
Bereavement leave

Qualifications

Computer operation
Spanish
Teamwork
Microsoft Excel
Bachelor's degree in social work
Electronic health records (EHR) management
English
Administrative experience
Driver's License
Documentation tools
Desktop applications
Health record tracking
Health information management
Productivity software
Managing patient records
Associate's degree
Time management

Full Job Description

Job Summary

The Client Care Manager plays a vital role in supporting individuals and families by facilitating access to medical, behavioral health, and social support services. This position provides comprehensive care coordination services across one or more care coordination programs administered by the agency, ensuring services are person-centered, culturally responsive, and aligned with program requirements.

Client Care Managers work directly with participants, their families or caregivers, and multidisciplinary partners to identify needs, reduce barriers to care, and support participants in achieving their health and wellness goals. This role requires strong outreach skills, independent work in community settings, accurate documentation, and the ability to collaborate effectively across systems of care.

This is a hybrid remote employment opportunity where much of the work is done via a combination of home-based work and field work reaching clients in their homes and other appropriate locations. This position is responsible for providing all aspects of Care Coordination in the North Central Washington region served by Action Health Partners under multiple care coordination programs.

The ideal candidate will be trustworthy, organized, and have excellent interpersonal skills to engage and carry a case load of clients. The position requires effective outreach and recruitment of beneficiaries in a large and mostly rural geographic area, ability to work effectively with minimal supervision, and the use of Health IS platforms for documentation.

We are considering part-time and full-time candidates for multiple open roles.

Primary Duties:

Outreach

Conduct proactive outreach to identify, engage, and enroll eligible individuals into care coordination services in alignment with program requirements.
Perform outreach through multiple methods including phone, mail, electronic communication, in-person visits, and community-based settings.
Explain program purpose, services, and participant expectations clearly and accurately to potential participants and their families or caregivers.
Build and maintain effective working relationships with referral sources, community partners, healthcare providers, and social service organizations to support ongoing referrals and engagement.
Make repeated and timely attempts to contact hard-to-reach or disengaged participants using approved outreach strategies.
Document all outreach efforts, contacts, and outcomes accurately and timely in the Electronic Health Record (EHR) or required tracking systems.
Adjust outreach approaches based on participant needs, cultural considerations, geographic barriers, and program guidelines.
Meet program-defined outreach, engagement, and enrollment benchmarks as applicable.

Client Engagement and Support

Engage assigned participants through phone, mail, electronic communication, and in-person visits.
Build trusting relationships with participants and, when appropriate, their families or caregivers.
Complete screenings, assessments, and program-required tools to identify needs, strengths, and priorities.
Support participants in developing and following individualized care or action plans that reflect participant-identified goals.
Provide services in a respectful, trauma-informed, and culturally responsive manner, with attention to social determinants of health.

Care Coordination and Collaboration

Client Care Manager’s complete program-required care plans, screenings, and consents in accordance with applicable care coordination models and contracts.
Coordinate care across healthcare providers, behavioral health agencies, social service organizations, and community resources.
Facilitate referrals and follow-up to ensure continuity and timeliness of services.
Participate in care team communication, case conferencing, and interdisciplinary collaboration as required by program standards.
Advocate for participants to reduce barriers to care and improve access to needed services.

Documentation and Compliance

Maintain accurate, timely, and thorough documentation of all participant contacts and care coordination activities in the Electronic Health Record (EHR) or other required systems.
Ensure confidentiality and security of participant information in compliance with HIPAA and agency policies.
Adhere to all relevant federal, state, contractual, and program-specific requirements.

Administrative and Organizational Support

Manage assigned caseloads effectively and meet productivity and documentation expectations.
Respond to participant inquiries and concerns in accordance with agency policies and procedures.
Represent the agency professionally in the community and with partner organizations.
Assist with program-related projects or duties as assigned by leadership.

Requirements/Qualifications

Bachelor’s degree Nursing, Social Work, Psychology, Social Services, or a closely related field required; OR Associate degree in Nursing, Social Work, Psychology, Social Services, or a closely related field, with four or more years' experience in care coordination.
Two or more years of experience in care coordination, case management, healthcare, social services, or a related field preferred.
Experience as a Health Home Care Coordinator or working within a Medicaid Health Home or similar care coordination model is preferred.
Knowledge of community resources, healthcare systems, and social service networks.
Experience using Electronic Health Records (EHRs) and basic computer applications (e.g., Microsoft Word, Excel).
Fluent in Spanish and English
Strong communication, organizational, and time-management skills.
Ability to work independently with minimal supervision in community-based settings.
Reliable transportation, valid driver’s license, proof of insurance, and ability to travel locally as required.
Ability to pass a criminal background check.

Benefits

Free medical and dental insurance for employee-only insurance coverage (premiums are paid 100% by the company)
Paid Time Off
Paid Holidays
Bereavement Leave
Mileage reimbursement for approved business travel

Environmental Factors

Must be able to sit or stand for extended periods of time.
Have speech, visual, and hearing skills sufficient to interact with staff and customers.
Must be able to travel as needed.
Must have ability to lift 25 pounds.

Pay: $26.73 - $38.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off

Application Question(s):

In what city/town do you currently reside?
How many years of Health Home experience do you have?
How many years of Care Coordination / Case management experience do you have?

Language:

Spanish (Preferred)

Work Location: Hybrid remote in East Wenatchee, WA 98802

Quick Apply

Refine Your Search

customer service manager jobs in wa

Client Care Manager

Lead Customer Service Advisor

Service Supervisor

Operations Manager (III) [211253]

Store Manager (Sales, Customer Service)

Client Care Manager

Route Service Manager - UniFirst

Client Experience Manager

Customer Support Manager - Americas

Guest Experience Service Excellence Manager

Customer Success Manager

Customer Service Manager - Aerospace

Manager, Customer Service

Customer Service Manager

Customer Success Manager, Amazon Vendor Services

Customer Success Incident Manager

Commercial Service Manager/ess

Manager, Customer & Dealer Success

Client Service Manager

Customer Care Manager

I want to receive the latest job alert for customer service manager in wa

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