Top 39 Senior customer service representative Jobs in Wa

Senior Customer Success Manager (Scale Business)
Saviynt —Seattle, WA
- $165,000 - $195,000 a year
- Full-time
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Client Service, Senior Associate
Freestone Capital Management —Seattle, WA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Senior Customer Success Manager, Looker
Google —Kirkland, WA
- $135,000 - $196,000 a year
- Full-time
- Sales
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
11d
Senior Customer Success Manager, Consumables
Amazon.com Services LLC - A57 —Seattle, WA
- $80,000 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Customer Care Advocate, Sr.
Zenith-American —Bothell, WA
- $32.36 an hour
- Full-time
- Bilingual
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Senior Customer Success Manager , Hardlines
Amazon.com Services LLC - A57 —Seattle, WA
- $82,700 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Customer Success Manager , Consumables
Amazon.com Services LLC - A57 —Seattle, WA
- $82,700 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Customer Experience Specialist
Gemini, Inc. —Liberty Lake, WA
- $25.33 - $32.43 an hour
- Full-time
- Sales
- Marketing
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
10d
Senior Customer Success Manager, Consumables
Amazon.com Services LLC —Seattle, WA
- $82,700 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
10d
Senior Customer Success Manager , Consumer Electronics
Amazon.com Services LLC - A57 —Seattle, WA
- $82,700 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Customer Success Manager, Consumables-Grocery
Amazon.com Services LLC —Seattle, WA
- $80,000 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Client Relationship Associate - Seattle, WA (onsite)
EP Wealth Advisors, LLC —Seattle, WA
- $60,500 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Paid holidays
Quick Apply
CSR - Customer Service Representative
Tacoma Animal Hospital —Tacoma, WA
- $18 - $22 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
9d
Senior Manager Executive Success & Corporate Operations
Anduril Industries —Seattle, WA
- $166,000 - $220,000 a year
- Email
- Office
- 8 years
- Mentoring
Quick Apply
Senior Customer Success Manager, Consumables Private Brands
Amazon.com Services LLC —Seattle, WA
- $82,700 - $154,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
13d
Sr. Privacy Specialist, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $121,200 - $163,900 a year
- Full-time
- Bachelor's degree
- Senior level
- AD&D insurance
- Health insurance
6d
Senior Customer Success Manager
Internet Brands —Seattle, WA
- From $75,000 a year
- Full-time
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- AD&D insurance
Quick Apply
Senior Customer Success Manager, US Consumer Broadband Funding Programs, Amazon Leo - US Consumer
Amazon Kuiper Commercial Services LLC —Bellevue, WA
- $110,500 - $193,500 a year
- Full-time
- 6 years
- Master's degree
- Analysis skills
- AD&D insurance
- Health insurance
Senior Team Lead, Customer Onboarding
ZoomInfo Technologies LLC —Vancouver, WA
- $78,400 - $123,200 a year
- 5 years
- Office
- Supervising experience
3d
Client Services Manager
Senior Helpers - Seattle —Auburn, WA
- $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid time off
Quick Apply

I want to receive the latest job alert for senior customer service representative in wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near wa

Senior Customer Service Representative jobs in Seattle, WA

Customer Success Manager jobs in Seattle, WA

Senior Operations Manager jobs in Seattle, WA

Customer Success Manager jobs in Bellevue, WA

Customer Service Representative jobs in Tacoma, WA

Customer Success Manager jobs in Kirkland, WA

Wealth Management Client Associate jobs in New York, NY

Client Services Manager jobs in North Carolina

Program Manager jobs in Jacksonville, FL

Clinical Medical Services jobs in Carolina, PR

Client Services Manager jobs in Miami, FL

Client Services Manager jobs in Iowa

Client Services Manager jobs in Baltimore, MD

Client Service Associate Wealth jobs in Houston, TX

Customer Service jobs in Florida

Senior Customer Service Representative jobs in Long Island, NY

Senior Customer Service Representative jobs in New Jersey

Senior Customer Service Representative jobs in Columbus, OH

Senior Customer Service Representative jobs in Indianapolis, IN

Customer Experience Specialist jobs in Minneapolis, MN

Senior Customer Success Manager (Scale Business)

Saviynt -
Seattle, WA

Apply Now

Job Details

Full-time
$165,000 - $195,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Video conferences (communication methods)

Full Job Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Senior Customer Success Manager (Scale) will manage customer loyalty and adoption of Saviynt’s innovative products and services for our Scale business segment, overseeing a portfolio of 35–38 accounts with annual recurring revenue (ARR) below $200k per account. Using our customers’ business objectives and priorities as the foundation, the Sr. CSM will be responsible for driving value-based outcomes at scale by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Sr. CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business — all tied to a customer who is eager to recommend Saviynt to others.

WHAT YOU WILL BE DOING

Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.
Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.
Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.
Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement - finding ways to better support customer use cases and corporate identity strategies.
Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.
Customer Advocacy: Act as the voice of the Scale customer segment and collect feedback to drive continuous improvement across all areas including product.

WHAT YOU BRING

Education: Bachelor's degree in computer science, engineering, or a related field.
Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable.
Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
Drive: Tenacious desire to see customers succeed and thrive.
SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.
Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
Availability: Available to customers via Zoom during North America (Pacific) hours.

Benefits

Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials

$165,000 - $195,000 a year

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:

Complete security & privacy literacy and awareness training during onboarding and annually thereafter
Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

senior customer service representative jobs in wa

Senior Customer Success Manager (Scale Business)

Client Service, Senior Associate

Senior Customer Success Manager, Looker

Senior Customer Success Manager, Consumables

Customer Care Advocate, Sr.

Senior Customer Success Manager , Hardlines

Senior Customer Success Manager , Consumables

Senior Customer Experience Specialist

Senior Customer Success Manager, Consumables

Senior Customer Success Manager , Consumer Electronics

Senior Customer Success Manager, Consumables-Grocery

Senior Client Relationship Associate - Seattle, WA (onsite)

CSR - Customer Service Representative

Senior Manager Executive Success & Corporate Operations

Senior Customer Success Manager, Consumables Private Brands

Sr. Privacy Specialist, Amazon Customer Service

Senior Customer Success Manager

Senior Customer Success Manager, US Consumer Broadband Funding Programs, Amazon Leo - US Consumer

Senior Team Lead, Customer Onboarding

Client Services Manager

I want to receive the latest job alert for senior customer service representative in wa

Related Searches

Explore jobs in more locations

WHAT YOU WILL BE DOING

WHAT YOU BRING

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected