Top 22 Corporate trainer Jobs in Waco, Tx

Training and Quality Assurance Specialist I
Texas Farm Bureau Mutual Insurance Company —Waco, TX
- Finance
- Driver's License
- Bachelor's degree
Talent Development Specialist
Esc Region 12 —Woodway, TX
- $7,000 - $7,750 a month
- Full-time
- Customer service
- Research
- Office
Technical Trainer
Electrolit Manufacturing USA Inc —Waco, TX
- Overtime
- Classroom
- 5 years
- Pass drug screening
- On-the-job training
Training Supervisor
Biolife Plasma Services —Waco, TX
- $22.80 - $31.35 an hour
- Full-time
- CPR Certification
- Ability to walk for extended periods
- BLS Certification
- Paid holidays
- Disability insurance
Training Specialist
HEART OF TEXAS GOODWILL INDUSTRIES —Waco, TX
- $19 an hour
- Full-time
- Computer literacy
- Writing skills
- Pass drug screening
8d
ORIENTATION TRAINER
Pilgrim's —Waco, TX
- Spanish
- Microsoft Excel
- English
3d
Continuing Education Instructor - Corporate Training
McLennan Community College —Waco, TX
- Part-time
- Classroom
- Mid-level
- Office
Store Manager in Training
Atwood Distributing LP —Lacy-Lakeview, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
Quick Apply
Research Administration Training Manager
Baylor University —Waco, TX
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Senior Coordinator - Student Organization Risk Prevention & Training
Baylor University —Waco, TX
- Full-time
- Mid-level
- Master's degree
- University
- Health insurance
- Dental insurance
Training and Quality Assurance Specialist I
Texas Farm Bureau and Affiliated Companies —Waco, TX
- Full-time
- Finance
- Driver's License
- Bachelor's degree
Sales Representative Trainer
Andrew Meier Inc. —Waco, TX
- $85,000 - $100,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Specialist - Quality Assurance and Training
Waco ISD —Waco, TX
- Full-time
- Classroom
- Mid-level
- High school diploma or GED
Continuous Improvement & Training Coordinator (End Plant)
Envases Commerce, LLC —Waco, TX
- Overtime
- Spanish
- Google Workspace
- Heavy equipment operation
Quick Apply
9d
Personal Training Sales Consultant
Crunch Fitness - Undefeated Tribe LLC —Waco, TX
- $50,000 - $60,000 a year
- Full-time
- Management
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Bilingual Retention Associate - 1st Shift
Wayne-Sanderson Farms —Waco, TX
- 8 hour shift
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Sales Enablement Manager
Horace Mann —United States
- $76,600 - $106,450 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
Quick Apply
2d
Utility Safety & Training Manager- Remote
ResponsAble Staffing —United States
- 5 years
- Computer literacy
- Driving
Quick Apply

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Training and Quality Assurance Specialist I

Texas Farm Bureau Mutual Insurance Company -
Waco, TX

Apply Now

Job Details

Qualifications

Driver's License
Bachelor's degree
Productivity software

Full Job Description

Req #114

7420 Fish Pond Rd, Waco, TX 76710, USA

Job Description

Posted Tuesday, April 21, 2026, 12:00 AM

The Voice of Texas Agriculture.

Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Policy Services

The Training and Quality Assurance (TQA) Specialist I supports frontline Customer Care performance by executing training, quality assurance, and knowledge management processes within an omni-channel contact center environment.

This role contributes to consistent service quality and frontline readiness by applying established frameworks to ensure Customer Care Representatives have access to accurate information, clear expectations, and effective training reinforcement. The TQA Specialist I partners with Customer Care Operations leadership, Training Department resources, Organizational Change Management (OCM), and operational specialists to support adoption and consistency across Customer Care.

MAJOR RESPONSIBILITIES AND AUTHORITY

Training Support & Reinforcement:

Support and coordinate onboarding and refresher training using established curriculum developed in partnership with the Training Department.

Support rollout of system, process, and policy updates by coordinating materials, reinforcing key concepts, and assisting with delivery logistics.

Maintain training materials, job aids, and documentation to reflect current workflows and system functionality.

Gather feedback on training effectiveness and identify opportunities to improve clarity, usability, and adoption.

Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives

Quality Assurance Execution:

Conduct structured quality evaluations of customer interactions across service channels using defined scorecards and standards.

Ensure adherence to established expectations for accuracy, compliance, and service quality.

Document findings clearly and consistently to support coaching and performance improvement led by Customer Care leadership.

Participate in calibration sessions to maintain scoring alignment and consistency.

Identify and escalate trends, risks, or inconsistencies that may impact service quality or customer experience.

Knowledge Management & Content Maintenance:

Author and maintain knowledge base content using established templates, taxonomy, and content standards.

Conduct structured SME interviews to translate operational processes and policy requirements into clear, usable content.

Apply consistent tagging, naming, and organizational standards to ensure content is findable and usable in real time.

Manage article review cycles, flag outdated content, and route updates for approval.

Track content gaps and recommend updates based on frontline feedback, usage patterns, and observed performance challenges.

Operational & Cross-Functional Support:

Support testing, validation, and implementation of system or procedural changes by assisting with documentation and training updates.

Partner with Training Department resources and OCM to reinforce change adoption through knowledge updates and training support.

Provide feedback to Workforce Planning & Operations Insights and leadership on trends affecting service quality or efficiency.

Collaborate with CCR III mentors and Customer Care leadership to reinforce consistent service standards.

Contribute to the achievement of Customer Care performance objectives by supporting quality, training adoption, and knowledge accuracy initiatives.

MINIMUM POSITION QUALIFICATIONS

Bachelor’s degree with a major in Business, Insurance, Technology, Finance, Economics, Communications, or other related disciplines.

Insurance industry designations or certifications (CPCU, ARM, CCCM, etc.) preferred.

Experience in customer service, contact center operations, or insurance policy processing preferred

Texas Agent/Producer license or ability to obtain within 90 days

Strong written and verbal communication skills

Ability to follow defined processes and apply standards consistently

Strong attention to detail and organizational skills

Working knowledge of Microsoft Office and content/documentation tools

Ability to learn systems, workflows, and regulatory requirements quickly

Valid Texas driver’s license and driving record at the time of hire, which would not place the employee on probation or disqualify the employee from Certified Fleet Operator Status under the company's Driving and Safety Policy.

PHYSICAL REQUIREMENTS

Continuous use of PC and office equipment.

Extended periods of sitting and concentration.

Office-based role with occasional irregular hours.

Occasional bending, twisting, crouching, pulling, pushing, and reaching in an office environment.

Occasional lifting and moving items weighing up to 30 lbs.

WORKING CONDITIONS

Travel is required.

Work to be conducted in an office environment owned or leased by the company.

Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).

Job Details

Education Level

Bachelor’s Degree

Apply Now

Refine Your Search

corporate trainer jobs in waco, tx

Training and Quality Assurance Specialist I

Talent Development Specialist

Technical Trainer

Training Supervisor

Training Specialist

ORIENTATION TRAINER

Continuing Education Instructor - Corporate Training

Store Manager in Training

Research Administration Training Manager

Senior Coordinator - Student Organization Risk Prevention & Training

Training and Quality Assurance Specialist I

Sales Representative Trainer

Specialist - Quality Assurance and Training

Continuous Improvement & Training Coordinator (End Plant)

Personal Training Sales Consultant

Bilingual Retention Associate - 1st Shift

Sales Enablement Manager

Utility Safety & Training Manager- Remote

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