Top 4 Remote help desk Jobs in Waco, Tx

IT Coordinator
Central Texas Food Bank, Inc. —Waco, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- 403(b) matching
- Paid holidays
Quick Apply
8d
IT Coordinator
Central Texas Food Bank —Waco, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- 403(b) matching
- Paid holidays
8d
Bilingual Healthcare CSR (Remote) | $15.50/hr | Starts 7/30/26
Carenet Health —United States
- $15.50 an hour
- Full-time
- Remote
- Microsoft Word
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance

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IT Coordinator

Central Texas Food Bank, Inc. -
Waco, TX

Quick Apply

Job Details

Full-time
8 days ago

Benefits

403(b) matching
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance

Qualifications

Cloud identity and access management (IAM)
Customer communication
IT user and group management
Microsoft Exchange
Windows
Microsoft Office
High school diploma or GED
Internal employee customer service
Email configuration (technical support)
Desktop (troubleshooting support)
Azure AD
SharePoint
Desktop administration
Cross-functional collaboration
Delegation
Cross-functional communication
IT department experience

Full Job Description

About Central Texas Food Bank
The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Position Overview

The objective of this position is made up of two foundational pillars. The first pillar represents the “what” of the role; Providing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office. Responsibilities include, but are not limited to, the set-up and support of staff computers, onboarding duties, printer and A/V management, installation, and diagnosis of software and hardware problems; preventive maintenance, upgrading, repairing, and ultimately, inventing solutions to provide optimal performance for our fellow team members.

The second pillar regards the “how” of the role; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn’t content with keeping a reactionary posture, rather, we start conversations, ask questions, check on team members, seeking out those unrealized opportunities to invent a better way.

As an IT Coordinator at CTFB, your objective will be to serve as a trusted steward of the organization’s technology. In achieving that, what you’ll be asked to do is to support, protect, and grow the organization’s function using your technical knowledge; How you’ll be asked to do that is with a sense of commitment to service, integrity, dignity, innovation, and collaboration.

Relationships
This position reports to the Manager of IT, who is located onsite at the Austin office. This position is highly visible and works to support all departments at CTFB, requiring extensive interaction with and service to the greater organization. This position also works with external stakeholders to include third-party support services. The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines. By nature, this role is highly social interaction oriented. This role does not supervise other team members.

Qualifications

Required:

Highschool Diploma
3+ years of hands-on IT support in a business environment
Strong Windows 10/11 administration and troubleshooting
Experience with Active Directory and Microsoft 365 Suite (SharePoint, Exchange, Entra, Intune)
Experience managing user accounts, devices, and permissions
Proven customer service and communication skills to a wide array of user proficiency level
Ability to independently digest new technical knowledge and then consult others
Conversational proficiency at boiling down complex topics into non-technical verbiage
Comfort approaching ambiguity and being the one to dispel it

Preferred:

Nonprofit and/or MSP experience
Experience in multi-site environments
Basic networking skills
Certifications (MS, Cisco, CompTIA, Security, Okta, etc.)

Your Responsibilities

End-User Support

First point of contact for helpdesk tickets
Provide reliable, friendly, and responsive support
Troubleshoot hardware, software, and access issues
Support remote and onsite staff
Own ticket intake, documentation, triage, and escalation handoff

Device & Asset Management

Provision, deploy, and maintain endpoints
Track inventory and lifecycle
Manage check-in/out process
Stage and prepare IAM/onboarding/offboarding

Systems & Administration

Manage Active Directory, M365, Exchange
Support VoIP and SaaS tools
Maintain backups and assist in restoration
Handling and protecting confidential information

Operations & Improvement

Identify and recommend technology improvement
Develop skills through shadowing, delegated project tasks, and training materials
Leverage ticket metrics/tagging to find opportunities for process improvement and automation

Working Conditions

Hours of Operation: Monday-Friday 8:00 a.m. – 5:00 p.m., some evening and weekend hours may be required, especially during peak times, disaster response, or holidays
Environment: This position works in a typical office setting onsite at our Waco facility. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in a warehouse setting. The position also requires working independently and with others on a team.
Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions.

Comprehensive Benefits
We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:

Medical, dental, and vision plans,
Company paid short and long term disability insurance plus employee life insurance,
403b retirement plan plus up to 5% matching contribution after one year of service,
Telemedicine for physical and mental health,
Employee assistance program,
Paid time off including paid holidays,
Outdoor seating area with a garden view.

In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment.

Quick Apply

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remote help desk jobs in waco, tx

IT Coordinator

IT Coordinator

Bilingual Healthcare CSR (Remote) | $15.50/hr | Starts 7/30/26

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