Top 33 Client manager Jobs in Waco, Tx

RCM Customer Success Manager
AxisCare —Waco, TX
- Full-time
- Remote
- Mid-level
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
8d
Wraparound Facilitator, Case Manager II, MHY, Pos. #280, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
Case Manager II, ACT, MHA, Pos. #124, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.98 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
14h
Case Manager (Waco Outreach)
Methodist Childrens Home —Waco, TX
- Weekends as needed
- Mid-level
- Master's degree
- Driver's License
- Mileage reimbursement
Case Manager II, MHA, Pos. #129, Robstown, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Nursing
- Clean driving record
- Computer literacy
- Mileage reimbursement
- Loan repayment program
RN Case Manager Hospice
Altus Hospice —Waco, TX
- $76,000 - $87,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Client Service Associate
Morgan Stanley —Waco, TX
- Full-time
- Writing skills
- Mid-level
- Office
Client Service Manager Home Care
AccentCare, Inc. —Waco, TX
- $42,000 - $43,888 a year
- Monday to Friday
- Bilingual
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
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8d
Marketing Support Specialist
Neighborly —Waco, TX
- Full-time
- Hybrid work
- Marketing
- Writing skills
- Research
CEAP Case Manager
EOAC —Waco, TX
- $15.83 - $20.00 an hour
- Full-time
- Spanish
- Writing skills
- English
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Customer Success & Sales Coordinator
THE SPA MART HOLDINGS LLC —Waco, TX
- Part-time
- Office
- Organizational skills
- Communication skills
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Telecom Client Technician
ViaPath Technologies —Waco, TX
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Disability insurance
11h
Customer Account Representative
Mike McKenzie State Farm —Waco, TX
- $12 - $22 an hour
- Part-time
- Background check
- Customer service
- Analysis skills
- Paid time off
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14d
Technical Customer Success Manager, AMER Central/East
Akuity —West, TX
- Remote
- Product management
- Travel
- Experience equivalent to degree accepted
11d
Foster Care Homes Case Manager / Developer
Saint Francis Ministries, Inc. —Waco, TX
- On call
- Background check
- Word processing
- Pass drug screening
Quick Apply
RN Case Manager - Full Time - Home Health
Harbor Healthcare System —Waco, TX
- Online Application
- CPR Certification
- Management
- RN License
- Paid holidays
- Health insurance
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RN Case Manager - PRN Per Visit (Home Health)
Harbor Healthcare System —Waco, TX
- Part-time
- CPR Certification
- Management
- RN License
- 401(k)
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Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

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RCM Customer Success Manager

AxisCare -
Waco, TX

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer relationship building
Customer retention strategy
Incident Escalation
Managing clients in a customer support role
Customer support ticket management
Video conferences (communication methods)
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description – RCM Customer Success Manager

(Internal Title: RCM Client Experience Manager)

Reports To - SVP of RCM Operations

Department - RCM

Location - Remote

Role Type - Full-Time

Position Summary

The RCM Client Experience Manager owns the post-sale client relationship for an assigned portfolio of RCM customers, driving successful adoption of AxisCare's RCM billing services, protecting retention, and identifying opportunities for growth. This role serves as the customer's strategic point of contact from sales handoff through long-term partnership, ensuring a consistent, proactive experience across every stage of the customer lifecycle. The RCM Client Experience Manager partners closely with Sales/Business Development, Onboarding, Billing, and Product/Support to coordinate clean handoffs, resolve issues early, and translate client feedback into operational improvements.

Key Responsibilities

Own the post-sale relationship for an assigned book of RCM customers, with accountability for satisfaction, retention, and growth

Lead the sales-to-success handoff process and ensure continuity throughout the customer journey

- Conduct post-sales/pre-onboarding alignment with Sales to review what was promised, client pain points, timeline expectations, and any high-maintenance signals

- Introduce yourself to the customer during onboarding and maintain a consistent presence throughout

- Hold a post-onboarding/pre-testing check-in to confirm readiness

- Lead a post-testing/pre-billing go-live call to define communication cadence, escalation paths, mutual responsibilities, and expectations around early-stage claim delays or adjustments

Execute a structured customer engagement cadence

- 30/60/90-day check-ins beginning after onboarding and first claim/bill

- Weekly post go-live check-ins, transitioning to an ongoing meeting cadence as the relationship matures

- Quarterly business reviews covering performance against KPIs, account health, and improvement planning

Set clear expectations on responsibilities, escalation paths, and the early-stage billing experience, including normalizing initial claim adjustments and providing assurance that the account is being closely monitored

Build customer confidence by proactively monitoring accounts, surfacing issues early, and coordinating timely resolution across internal teams

Manage customer escalations related to billing, onboarding, or product experience, ensuring clear ownership, deadlines, and customer communication throughout

Track and report on customer health metrics, including retention, satisfaction (CSAT), ticket volume, time to resolution, and leading indicators of churn

Partner with Sales and Operations to identify expansion opportunities and support contract renewals

Maintain accurate, up-to-date records of all customer interactions, action items, and account status in internal systems

Translate recurring customer themes into actionable feedback for Operations, Product, and Sales leadership to reduce repeat friction

What We're Looking For (Required Qualifications)

Experience in home care or home health

3+ years in customer success, account management, or a similar client-facing role

Demonstrated ownership of a customer portfolio with accountability for retention and/or growth

Proven ability to manage escalations and coordinate across cross-functional teams

Strong communication, documentation, and follow-through

Comfortable working with data to assess account health and identify trends

What We'd Be Excited to Find (Preferred Qualifications)

Familiarity with RCM workflows and payer-related operations (VA/Medicaid a plus)

Experience running CSAT/NPS programs or customer health scoring frameworks

Experience working with support/product workflows (e.g., Jira ticketing)

Background in SaaS or services-led customer success environments

Working Conditions

Manual dexterity required to use desktop computer and peripherals
Utilization of software (Asana, Zendesk, Confluence, ChurnZero, Hubspot) and email to perform job functions
Will need to conduct camera-on videoconferencing for customer calls.

Compensation and Benefits

Competitive salary and comprehensive benefits package.
Opportunities for professional growth and career development.
Flexible work arrangements, including remote work options.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.

Quick Apply

Refine Your Search

client manager jobs in waco, tx

RCM Customer Success Manager

Wraparound Facilitator, Case Manager II, MHY, Pos. #280, Corpus Christi, TX

Case Manager II, ACT, MHA, Pos. #124, Corpus Christi, TX

Case Manager (Waco Outreach)

Case Manager II, MHA, Pos. #129, Robstown, TX

RN Case Manager Hospice

Client Service Associate

Client Service Manager Home Care

Marketing Support Specialist

CEAP Case Manager

Customer Success & Sales Coordinator

Telecom Client Technician

Customer Account Representative

Technical Customer Success Manager, AMER Central/East

Foster Care Homes Case Manager / Developer

RN Case Manager - Full Time - Home Health

RN Case Manager - PRN Per Visit (Home Health)

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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