Top 197 Customer experience specialist Jobs in Waco, Tx

Patient Services Specialist II - Telephone Services
Baylor Scott & White Health —Waco, TX
- Mid-level
- Administrative experience
- High school diploma or GED
- Health insurance
- Tuition reimbursement
4d
Specialist - PEIMS
Waco ISD —Waco, TX
- Full-time
- Customer service
- Word processing
- Mid-level
8d
Case Manager/Outreach Intake Specialist
FAMILY ENDEAVORS INC —Waco, TX
- $52,000 - $55,000 a year
- Weekends as needed
- LMFT
- Up to 50% travel
- Mid-level
Contact Center Specialist (Weekend Schedule) - Waco
Baylor Scott & White Health —Waco, TX
- Weekends as needed
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Tuition reimbursement
3d
Patient Access Specialist
WACO FAMILY MEDICINE —Bellmead, TX
- 8 hour shift
- Mid-level
- High school diploma or GED
- Driver's License
Customer Service Specialist
Wilton RE —Waco, TX
- $34,000 - $36,000 a year
- Full-time
- Word processing
- Basic math
- Associate's degree
- Profit sharing
- Tuition reimbursement
EVV Claims Support Specialist
AxisCare —Waco, TX
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d
Marketing Technology Specialist
Extraco Banks, N.A. —Waco, TX
- Computer Science
- Marketing
- Office
Quick Apply
Professional Dog Groomer
Sitt’n Pretty Grooming & Boarding —Hewitt, TX
- $125 - $225 a day
- Full-time
- Anatomy knowledge
- Customer service
- In-person
- Paid time off
- Employee discount
Quick Apply
Commissioning Operations Specialist
INNIO —Texas
- Construction site
- 5 years
- High school diploma or GED
Quick Apply
Accounts Receivable Specialist
Centex Business Solutions —Waco, TX
- $15 - $17 an hour
- Full-time
- Background check
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
Senior Specialist, Mechanical Engineering (Sign-on bonus-$15k-$25k)
L3Harris Technologies —Waco, TX
- $15,000 - $25,000 a year
- Overtime
- Microsoft Excel
- Team management
- Travel
Clinical Sales Specialist, Surgical Pain - Houston, TX
Avanos Medical —Texas
- $65,000 - $75,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Windows
- Health insurance
- 401(k) matching
Sales Specialist
BOB MILLS FURNITURE —Waco, TX
- $30,000 - $150,000 a year
- Full-time
- Sales
- Computer literacy
- Basic math
- Health savings account
- Health insurance
Quick Apply
Tax Expert - Expert Center (Southcentral)
Intuit —Waco, TX
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
2d
Clinical Sales Specialist, Interventional Pain - North Texas (DFW, TX)
Avanos Medical —Texas
- $80,000 - $95,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Windows
- Health insurance
- 401(k) matching
Health Information Specialist I
Datavant —Waco, TX
- Overtime
- Microsoft Excel
- Computer literacy
- HIPAA
- Health insurance
- 401(k)
14d
Patient Services Specialist I – Podiatry Surgery Scheduling Coordinator
Baylor Scott & White Health —Waco, TX
- High school diploma or GED
- Clinic
- Typing
- Health insurance
- Tuition reimbursement
Records Specialist
Texas State Technical College —Waco, TX
- From $41,869.45 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Patient Services Specialist I (ENT Clinic)
Baylor Scott & White Health —Waco, TX
- Spanish
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement

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customer experience specialist jobs near waco, tx

Patient Services Specialist II - Telephone Services

Baylor Scott & White Health -
Waco, TX

Apply Now

Job Details

4 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

High school diploma or GED

Full Job Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions of the Role
Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors
Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
Able to mentor and train staff. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Preferred candidates will have healthcare experience or medical knowledge, strong customer service skills, and the ability to learn complex workflows within Epic and a specialty care setting. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Serve as a vital point of contact for cancer patients and their families, demonstrating compassion, empathy, and a genuine commitment to providing exceptional support during their healthcare journey. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Thrive in a mission-driven Cancer Center environment where teamwork, positivity, patient-centered care, and a willingness to go above and beyond are essential for success.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 1 Year of Experience

Apply Now

Refine Your Search

customer experience specialist jobs in waco, tx

Patient Services Specialist II - Telephone Services

Specialist - PEIMS

Case Manager/Outreach Intake Specialist

Contact Center Specialist (Weekend Schedule) - Waco

Patient Access Specialist

Customer Service Specialist

EVV Claims Support Specialist

Marketing Technology Specialist

Professional Dog Groomer

Commissioning Operations Specialist

Accounts Receivable Specialist

Senior Specialist, Mechanical Engineering (Sign-on bonus-$15k-$25k)

Clinical Sales Specialist, Surgical Pain - Houston, TX

Sales Specialist

Tax Expert - Expert Center (Southcentral)

Clinical Sales Specialist, Interventional Pain - North Texas (DFW, TX)

Health Information Specialist I

Patient Services Specialist I – Podiatry Surgery Scheduling Coordinator

Records Specialist

Patient Services Specialist I (ENT Clinic)

I want to receive the latest job alert for customer experience specialist in waco, tx

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