Top 892 Customer success Jobs in Waco, Tx

Customer Success Manager
AxisCare —Waco, TX
- Full-time
- Remote
- Mid-level
- Project management
- Product management
- Health insurance
- Dental insurance
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Customer Service Advisor
RDO Equipment Co. —Hewitt, TX
- $80,000 - $100,000 a year
- Mid-level
- US work authorization
- Leadership
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Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Waco, TX
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Onboarding Manager
AxisCare —Waco, TX
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
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Contact Center Specialist (Weekend Schedule) - Waco
Baylor Scott & White Health —Waco, TX
- Weekends as needed
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Tuition reimbursement
6d
Manager of Customer Success
AxisCare —Waco, TX
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Home Health
- Health insurance
- Dental insurance
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Case Manager/Outreach Intake Specialist
FAMILY ENDEAVORS INC —Waco, TX
- $52,000 - $55,000 a year
- Weekends as needed
- LMFT
- Up to 50% travel
- Mid-level
Workplace Experience Receptionist
CBRE —Waco, TX
- Full-time
- Bilingual
- Office
- Administrative experience
Membership Coordinator | Full-Time | The Baylor Club
Oak View Group —Waco, TX
- $22 - $24 an hour
- Weekends as needed
- Administrative experience
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Client Experience Representative
American-Amicable Life Insurance Company of Texas —Waco, TX
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Employee stock purchase plan
- Life insurance
Patient Services Specialist II - Telephone Services
Baylor Scott & White Health —Waco, TX
- Mid-level
- Administrative experience
- High school diploma or GED
- Health insurance
- Tuition reimbursement
6d
Inside Sales Representative
Metal Max Roofing and Siding, LLC —Waco, TX
- $60,000 - $70,000 a year
- Full-time
- Bilingual
- Background check
- Marketing
- Disability insurance
- Health insurance
Quick Apply
11d
Experienced Bilingual Floral Designer
Wolfe Florist, Inc. —Waco, TX
- $17 - $20 an hour
- Overtime
- Spanish
- Clean driving record
- Computer literacy
- Relocation assistance
Quick Apply
7d
Account Manager
Hole in the Roof Marketing —Waco, TX
- $20 - $26 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
CDL A W2 OTR Company Driver +Benefits
JS Helwig and Son LLC —Texas
- $0.55 per mile
- CDL A
- Mid-level
- Clean MVR report
- Passenger ride along program
- Health insurance
Quick Apply
11h
Unarmed Security Officer
Inter-Con Security Systems —Waco, TX
- $17.56 an hour
- Part-time
- CPR Certification
- English
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Automotive Sales Manager / Finance and Insurance Manager
Bird Kultgen Ford —Woodway, TX
- From $100,000 a year
- Full-time
- Background check
- Management
- Dealership
- Health insurance
- Dental insurance
Quick Apply
3d
Senior Specialist, Quality Engineer
L3Harris Technologies —Waco, TX
- Full-time
- Office
- Analysis skills
- Bachelor's degree
Executive Chef
Black Family Hospitality —Waco, TX
- $85,000 - $95,000 a year
- Weekends as needed
- Sales
- Mid-level
- US work authorization
- Relocation assistance
- Health insurance
Quick Apply
Management Trainee - Waco
Enterprise Mobility —Waco, TX
- $54,000 a year
- Urgently hiring
- 18 years or older
- Business development
- Driver's License
- Profit sharing
- Paid holidays

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Customer Success Manager

AxisCare -
Waco, TX

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Non-technical user support
Customer relationship building
Software sales
Technical user customer support
Managing clients in a customer support role
Project management
SaaS platforms
Data interpretation
Experience with SaaS (as product category for technical sales engineers)
Data-driven problem-solving
Video conferences (communication methods)
SaaS

Full Job Description

Job Description - Customer Success Manager

Reports To: Director of Customer Success
Location: Remote

Position Type: Full-Time

Position Summary
As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high-value clients. Your primary objective will be to ensure the long-term success and satisfaction of our customers, driving adoption, retention, and expansion within their organizations. By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products, you will act as a strategic advisor, fostering strong partnerships and maximizing the value our clients receive from our solutions.

Key Responsibilities

Build and Maintain Relationships: Develop and maintain strong relationships with high-value clients, serving as their primary point of contact. Understand their business objectives, challenges, and requirements, and collaborate with internal teams to deliver tailored solutions.

Customer Success Strategy: Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives. Define and track key metrics, ensuring that customers achieve their desired outcomes and derive maximum value from AxisCare.

Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless transition and positive initial experience. Guide clients through the implementation process alongside our Customer Onboarding team, provide training and support, and proactively address any concerns or obstacles.

Account Expansion: Identify opportunities for account expansion and revenue growth within high-value clients. Collaborate with inside sales and business development teams to develop account plans, present upsell/cross-sell opportunities, and drive customer adoption of additional product features.

Proactive Support and Issue Resolution: Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention. Serve as the escalation point for resolving complex or critical customer concerns, working closely with internal teams to ensure prompt and effective resolutions.

Customer Advocacy: Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements. Collaborate with product management and development teams to ensure customer requirements and feedback are incorporated into future product roadmaps.

Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.

What We're Looking For (Minimum Qualifications)

Experience supporting customers in the home care or healthcare SaaS space
Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SaaS company.

Deep understanding of SaaS products and the ability to effectively communicate technical concepts to non-technical stakeholders.

Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization.

Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.

Analytical mindset, with the ability to analyze data, identify trends, and derive actionable insights to drive customer success.

Proactive, customer-focused mindset with a passion for delivering exceptional customer experiences.

Excellent communication skills, both written and verbal.

Experience with CRM software and customer success platforms preferred.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Utilization of software and email to perform job functions.

Compensation and Benefits

Competitive salary and comprehensive benefits package.
Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
401K.
with competitive company matching.
Personal time off, sick leave, and holidays.
Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

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Refine Your Search

customer success jobs in waco, tx

Customer Success Manager

Customer Service Advisor

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Customer Onboarding Manager

Contact Center Specialist (Weekend Schedule) - Waco

Manager of Customer Success

Case Manager/Outreach Intake Specialist

Workplace Experience Receptionist

Membership Coordinator | Full-Time | The Baylor Club

Client Experience Representative

Patient Services Specialist II - Telephone Services

Inside Sales Representative

Experienced Bilingual Floral Designer

Account Manager

CDL A W2 OTR Company Driver +Benefits

Unarmed Security Officer

Automotive Sales Manager / Finance and Insurance Manager

Senior Specialist, Quality Engineer

Executive Chef

Management Trainee - Waco

I want to receive the latest job alert for customer success in waco, tx

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