Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
The Member Experience Coordinator will play an integral part of the Member Experience Team, supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.
-
Communications - Communicate ClubLife through all channels, and take care of members' needs as it relates to reservations, inquiries, preferences, etc.
-
Programming—Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences.
-
Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc.
-
New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club.
This role pays an hourly rate of $22.00-$26.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until November 13, 2026.
Responsibilities:
Day to Day:
-
Coordinate and distribute emails to Members meeting the club's communication standards
-
Populate event calendar and create event registration confirmations.
-
Set up for member check-in, i.e., name badges and welcome signs.
-
Event setup of décor or warm welcomes.
-
Send thank you cards to speakers.
-
Take photos of the event.
-
New Member welcome calls | ‘warm welcome’ | invitation to New Member.
Orientation:
-
Social Media duties including responding to posts, Creating copy, and Verifying event calendar accurate on Facebook page
-
Members First updates to events and registration.
-
Update in club marketing, i.e., Posters, table tents, enplug, etc.
-
Support ARMI calls or data entry in Tableau.
-
Support in the completion of new member data entry and follow-up.
-
Running Member Birthday/Anniversary list for engagement.
-
Support in processing resignations and follow-up.
-
Define Magic Moments and execute within the Club.
-
Write personalized postcards to invite members to events.
-
Work with department heads to identify, complete, and implement one unified annual club calendar of member events.
-
Function as the club representative on various member committees.
All the other stuff we do:
-
Adhere to all company, club, and department standards of operations, policies, and procedures, whether written or verbal.
-
Conduct ourselves professionally and respectfully.
-
Work safely.
-
Attend daily lineups and participate as requested.
-
Take pride in our appearance by arriving to work in a clean and neat uniform and being properly groomed according to club standards.
-
We are open, flexible, and adaptable to take care of our members' and guests' changing needs.
-
Understand service recovery procedures for members/guests.
-
Notify the GM and/or department head(s) of member/guest complaints. Rectify by using service recovery procedures as soon as possible.
-
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.
Qualifications:
- 1+ years of experience in hospitality business or a similar role
-
Service-oriented mindset making every guest feel valued
-
Strong communication skills: verbal, written, phone, text, and social media communications.
-
Work well under pressure, coordinating multiple tasks at any given time.
-
Strong organizational skills and attention to detail.
-
Must have a positive phone demeanor.
-
Advanced working knowledge of Microsoft Office suite, including Word, Outlook, and Excel.
-
Have a positive attitude and be willing to work as part of a team.
-
Able to stand and/or walk for extended periods.
-
May be exposed to temperature changes, dust, fumes, or gases.
-
Ability to climb ladders, squat/kneel, reach, grasp, and twist/bend.
-
Able to lift/carry/push/pull heavy objects.
-
Ability to work a flexible schedule, including nights, weekends, and/or holidays. Additional hours may be required to meet deadlines.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
