Top 11 It entry Jobs in Waco, Tx

Data Center Technician 1
DataBank —Waco, TX
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
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Field Support Tech
Texas State Technical College —Waco, TX
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
11d
Systems Analyst
Baylor University —Waco, TX
- $51,569.56 - $85,089.77 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- System design
- Health insurance
- Dental insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Waco, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Helpdesk Technician
Riesel ISD —Riesel, TX
- $15 - $25 an hour
- Full-time
- Word processing
- No experience needed
- Mid-level
Quick Apply
IT Support Technician I
Allied Steel Buildings, Inc —McGregor, TX
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Cyber eDiscovery Consultant
Cognicion, LLC —United States
- $85,000 - $120,000 a year
- Full-time
- Remote
- Project management
- Bachelor's degree
- Team management
- Health savings account
- Health insurance

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10d

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Data Center Technician 1

DataBank -
Waco, TX

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Performance monitoring
Data center services
Client relationship management
On-site technical support
Data center experience
Customer relationship building
Email customer support
Facility security measures implementation
Technical support via phone
Electrical generators
Phone communication
Equipment installation
In-person customer service
Hardware maintenance
Equipment troubleshooting
Windows
Incident Escalation
Software installation
High school diploma or GED
IT infrastructure
Electrical experience
IT monitoring tools
Computer hardware
Customer engagement
Fiber optic systems installation
Electrical layout diagram interpretation
Power generation systems
Chain of custody
Equipment testing
Security escort duties

Full Job Description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards.

Responsibilities

Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.
Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.
Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.
Always maintain facility cleanliness and "Tour Readiness".
Follow DataBank Cabling Standards.
Help maintain accurate inventory of work tools, equipment, and devices.
Other duties as assigned.

Qualifications

High school diploma or equivalent
Previous NOC/SOC/IOC experience and/or data center experience
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
Customer Service Skills
Cross Team Collaboration
Running Cable/Climbing Ladders
Be able to handle Critical Infrastructure emergencies
Network/Power Monitoring
Able to work a rotating schedule
Responsibility and dependability are a must
Candidates must have reliable transportation
Reliable and able to work independently, if necessary
Strong written and verbal communication skills
Ability to learn quickly and apply new knowledge and skills
Assess situations and escalate accordingly, following internal procedures
Knowledge of Windows operating systems both pc and server-side
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
Must be able to lift a minimum of 50 lbs

Benefits

Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
Paid Time Off, Volunteer Time Off and Paid Holidays
Certification Reimbursement

#LI-DNI

Brand: DataBank
Address: 700 Austin Ave Waco, TX - 76701
Property Description: ACT1 - 700 Austin Ave - TX
Property Number: ACT1

Quick Apply

Refine Your Search

it entry jobs in waco, tx

Data Center Technician 1

Field Support Tech

Systems Analyst

Now Hiring IT and Telecom Field Technicians

Helpdesk Technician

IT Support Technician I

Cyber eDiscovery Consultant

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