Top 3 Msp program manager Jobs in Waco, Tx

IT Coordinator
Central Texas Food Bank —Waco, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- 403(b) matching
- Paid holidays
11d
IT Coordinator
Central Texas Food Bank, Inc. —Waco, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- 403(b) matching
- Paid holidays
Quick Apply
11d

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IT Coordinator
Central Texas Food Bank —Waco, TX
Responsibilities i nclude, but are not limited to, the set-up and support of staff computers , onboarding duties, printer and A/V management, installation , and…
11d
IT Coordinator
Central Texas Food Bank, Inc. —Waco, TX
The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines.
Quick Apply
11d

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IT Coordinator

Central Texas Food Bank -
Waco, TX

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Job Details

Full-time
11 days ago

Benefits

403(b) matching
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
403(b)
Life insurance

Qualifications

Cloud identity and access management (IAM)
Customer communication
IT user and group management
Microsoft Exchange
Windows
Microsoft Office
High school diploma or GED
Internal employee customer service
Email configuration (technical support)
Desktop (troubleshooting support)
SharePoint
Desktop administration
Cross-functional collaboration
Cross-functional communication
IT department experience

Full Job Description

Comprehensive Benefits

We are committed to service, above all else , in our community and for our team members . With o ur commitment to the health and wellness of our team members , we provide a full benefits package to include the following:

Medical, dental, and vision plans ,
C ompany paid short and long term disability insurance plus employee life insurance,
403b retirement plan plus up to 5% matching contribution after one year of service,
T elemedicine for physical and mental health,
E mployee assistance program,
P aid time off including paid holidays,

In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment .

About Central Texas Food Bank

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Position Overview

Th e objectiv e of this position is made up of two foundational pillars. The first pillar represents the “what” of the role; P rovid ing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office . Responsibilities i nclude, but are not limited to, the set-up and support of staff computers , onboarding duties, printer and A/V management, installation , and diagnosis of software and hardware problems ; preventive maintenance, upgrading, repairing , and ultimately, inventing solutions to provide optimal performance for our fellow team members.

The second pillar regards the “how” of the role ; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn’t content with keeping a reactionary posture, rather, w e start conversations, ask questions, check on team members, seek ing out those unrealized opportunities to invent a better way.

As an IT C oordinator at CTFB , your objective will be to serve as a trusted steward of the organization’s technology . In achieving that, w hat you’ll be asked to do is to support , protect , and grow the or ganization ’s function using your technical knowledge; How you’ll be asked to do that is with a sense of commitment to service, integrity, dignity, innovation, and collaboration.

Relationships

This position reports to the Manager of IT, who is located onsite at the Austin office . T his position is h ighly visible and works to support all departments at CTFB , requiring extensive interaction with and service to the greater organization . This position also works with external stakeholders to include third-party support services . The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines. By nature, this role is highly social interaction oriented. This role does not supervise other team members.

Qualifications

Required:

Highschool Diploma
3+ years of hands-on IT support in a business environment
Strong Windows 10/11 administration and troubleshooting
Experience with Active Directory and Microsoft 365 Suite ( SharePoint, Exchange, Entra, Intune)
Experience managing user accounts, devices, and permissions
Proven customer service and communication skills to a wide array of user proficiency level
Ability to independently digest new technical knowledge and then consult others
Conversational proficiency at boiling down complex topics into non-technical verbiage
Comfort approaching ambiguity and being the one to dispel it

Preferred:

Nonprofit and/or MSP experience
Experience in multi-site environments
Basic networking skills

Your Responsibilities

End-User Support

First point of contact for helpdesk tickets
Provide reliable, friendly, and responsive support
Troubleshoot hardware, software, and access issues
Support remote and onsite staff
Own ticket intake, documentation, triage, and escalation handoff

Device & Asset Management

Provision, deploy, and maintain endpoints
Track inventory and lifecycle
Manage check-in/out process
Stage and prepare IAM/onboarding/offboarding

Systems & Administration

Manage Active Directory, M365, Exchange
Support VoIP and SaaS tools
Maintain backups and assist in restoration
Handling and protecting confidential information

Operations & Improvement

Identify and r ecommend technology improvement
Develop skills through shadowing, delegated project tasks, and training materials

Working Conditions

Hours of Operation: Monday- Friday 8:00 a.m. – 5:00 p.m., some evening and weekend hours may be required , especially during peak times, disaster response, or holidays
Environment: This position works in a typical office setting on site at our Waco facility . There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in a warehouse setting. T he position also requires working independently and with others on a team.
Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions.

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