Top 35 Operations lead Jobs in Waco, Tx

Parts Customer Service Lead
Time Manufacturing Company —Waco, TX
- $28 - $30 an hour
- Overtime
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Dental insurance
Quick Apply
Warehouse Lead
BrightFarms Inc —Lorena, TX
- Full-time
- Mid-level
- Forklift
- Data entry
Quick Apply
6d
Manager, Material Management (MRP Manager/Lead)
L3Harris Technologies —Waco, TX
- 7 years
- Bachelor's degree
- Senior level
1d
Warehouse Team Lead
Magnolia —Waco, TX
- Weekends as needed
- Mid-level
- Forklift
- High school diploma or GED
1d
AE - Store Team Leader (Store Manager)
American Eagle Outfitters —Waco, TX
- Full-time
- Merchandising
- Mid-level
- Conflict management
- Employee stock purchase plan
- Paid holidays
12d
Food Truck Lead
Chick-fil-A —Waco, TX
- Full-time
- Senior level
Quick Apply
Warehouse & Inventory Lead
Kinetic Custom Trailers —Waco, TX
- $25 - $29 an hour
- Full-time
- 5 years
- Mid-level
- Forklift
- Paid holidays
- Paid time off
Quick Apply
AE - Store Team Leader
American Eagle Outfitters —Waco, TX
- Full-time
- Merchandising
- Mid-level
- Conflict management
- Opportunities for advancement
12d
Multi-Unit Leader
Sonic Drive-In —Waco, TX
- Weekends as needed
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
- Flexible schedule
Quick Apply
Shift Leader/Team Leader
Uncle Dan's BBQ and Catering —Hewitt, TX
- $14 - $18 an hour
- Weekends as needed
- No education required
- High school diploma or GED
- Quick service & fast food restaurant
- Paid time off
- Employee discount
Quick Apply
Shift Leader
Dunkin' Donuts —Waco, TX
- Computer literacy
- English
- Mid-level
Quick Apply
Lead Mechanical Engineer, MEP
SpaceX —McGregor, TX
- Extended hours
- Hybrid work
- Construction site
- Mid-level
- Travel
Restaurant Shift Leader - Unit 140
Whataburger Restaurants —Waco, TX
- Weekends as needed
- 18 years or older
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Restaurant Shift Leader - Unit 724
Whataburger Restaurants —Waco, TX
- Weekends as needed
- 18 years or older
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Restaurant Shift Leader - Unit 538
Whataburger Restaurants —Bellmead, TX
- Weekends as needed
- 18 years or older
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Business Development Lead- Electrical
Southland Industries Inc. —Robinson, TX
- Engineering
- Clean MVR report
- Contracts
- Paid parental leave
- AD&D insurance
Restaurant Shift Leader - Unit 454
Whataburger Restaurants —Waco, TX
- Weekends as needed
- 18 years or older
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Lead Power Systems Engineer
SpaceX —McGregor, TX
- Extended hours
- Management
- Construction site
- 5 years
Cloud Infrastructure Service Sales Leader
EVB —West, TX
- Full-time
- Hybrid work
- Organizational skills
- Senior level
- Leadership
- Opportunities for advancement
Quick Apply
3d
Restaurant Shift Leader - Unit 1384
Whataburger Restaurants —Waco, TX
- Weekends as needed
- 18 years or older
- ServSafe
- Customer service
- Disability insurance
- Health insurance

I want to receive the latest job alert for operations lead in waco, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations lead jobs near waco, tx

Parts Customer Service Lead

Time Manufacturing Company -
Waco, TX

Quick Apply

Job Details

Full-time
$28 - $30 an hour

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Customer support

Full Job Description

Company: TIME Manufacturing Company

Position: Parts Customer Service Lead

Position reports to: Customer Service & Parts Manager

Location: Waco, TX (on-site, this is not remote)

Schedule: Monday-Friday, 8:00am-5:00pm, overtime may be required

Company Overview

TIME Manufacturing Company is a global leader in the production of vehicle-mounted aerial lifts and equipment, serving industries that demand reliability, safety, and precision. With a focus on innovation and customer satisfaction, we are committed to delivering high-quality products and exceptional service. Our culture fosters collaboration, continuous improvement, and a passion for exceeding expectations.

Position Summary:

The Parts Customer Service Lead is responsible for supporting the daily operations, training, and development of the Parts Customer Service team while helping ensure a high level of customer service is consistently provided to internal and external customers.

This role serves as a working lead and customer service-focused resource for the team by assisting with onboarding, coaching, communication standards, customer issue resolution, and process adherence. The position works closely with the Customer Service & Parts Manager to help drive consistency, accountability, and continuous improvement within the department.

The Parts Customer Service Lead is expected to lead by example through professionalism, strong communication, urgency, teamwork, and customer-first service.

Responsibilities and Duties:

Customer Service Support

Provide daily support to Parts CSRs with customer inquiries, escalations, and order-related issues
Assist in handling high-priority customer accounts and escalated situations
Help ensure customer inquiries are acknowledged and responded to within department expectations
Support customer communication standards and professionalism across the team
Assist with resolving customer concerns related to pricing, availability, lead times, shipping, and order status
Promote a positive customer experience through proactive communication and follow-up

Training & Team Development

Assist with onboarding and training of new Parts CSRs
Provide ongoing coaching and reinforcement of customer service expectations and processes
Help develop training materials, guides, and process documentation

Support cross-training initiatives within the department

Identify training gaps and communicate opportunities for improvement to management
Serve as a day-to-day resource for team questions and operational support
Process & Operational Support
Reinforce department SOPs, workflows, and communication standards
Help monitor order follow-up, customer response times, and open issues
Support continuous improvement initiatives within the department
Assist with maintaining organized documentation and process consistency
Work collaboratively with Purchasing, Warehouse, Technical Support, Engineering, and other internal departments to support customer needs
Help ensure team adherence to established procedures and expectations

Leadership Responsibilities

Lead by example in professionalism, accountability, teamwork, and communication
Support a positive and collaborative team environment
Assist in driving department goals and service expectations
Escalate ongoing concerns or process gaps to management when necessary
Help promote consistency across team communication and customer interactions

Customer Experience & Escalation Support

Serve as escalation point for customer concerns.
Step in when requests are delayed or unresolved.
Support CSRs & Technical CSRs in complex situations.
Ensure customers receive timely updates and resolutions.

Order Accuracy, Quoting & Product Support

Validate accuracy of quotes/orders.
Coach team on pricing, lead times, and parts accuracy.
Escalate issues when data appears incorrect.
Partner with engineering and supply chain on part data corrections
Support improvements to parts data and internal processes.

Internal Coordination

Build relationships with Engineering, Warranty, Service, Supply Chain.
Coordinate with internal departments to obtain needed updates.
Report all customer complaints through the appropriate company channel.
Communicate daily with Head of Business Services, North America
Participate in operations and improvement meetings.

Teamwork & Professional Standards

Coach team members regularly.
Support CSRs on understanding parts, processes, and communication.
Support Technical CSRs with escalated issues.
Encourage continuous learning.
Promote culture of ownership, urgency, and professionalism.
Maintain punctuality and consistent presence.
Lead calmly and professionally.

Qualifications

Minimum 3–5 years of customer service experience, preferably within manufacturing, parts, distribution, or a related industry
Experience with Epicor ERP or similar systems
Prior experience assisting with training, mentoring, or team support preferred
Knowledge of parts order processing and customer support workflows
Strong attention to detail and sense of urgency
Strong communication and interpersonal skills
Ability to coach and support team development in a professional manner
Excellent organizational and follow-up skills
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and customer resolution skills
Proficient in Microsoft Office applications and ERP systems
Ability to work collaboratively across departments

Core Benefits

Competitive salary and bonus structure
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#Indall2

Quick Apply

Refine Your Search

operations lead jobs in waco, tx

Parts Customer Service Lead

Warehouse Lead

Manager, Material Management (MRP Manager/Lead)

Warehouse Team Lead

AE - Store Team Leader (Store Manager)

Food Truck Lead

Warehouse & Inventory Lead

AE - Store Team Leader

Multi-Unit Leader

Shift Leader/Team Leader

Shift Leader

Lead Mechanical Engineer, MEP

Restaurant Shift Leader - Unit 140

Restaurant Shift Leader - Unit 724

Restaurant Shift Leader - Unit 538

Business Development Lead- Electrical

Restaurant Shift Leader - Unit 454

Lead Power Systems Engineer

Cloud Infrastructure Service Sales Leader

Restaurant Shift Leader - Unit 1384

I want to receive the latest job alert for operations lead in waco, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected