Top 2 Sales operations manager Jobs in Waco, Tx

Car Buyer/Call Center Operations Manager
BYOT Auto Parts —Waco, TX
- $45,000 - $55,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Sales Manager, Sales Operations (Home Services)
HomePro Marketing —United States
- $100,000 - $150,000 a year
- Full-time
- Remote
- Background check
- 7 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

Related jobs to explore

Based on your search for sales operations manager

Operations Manager
Amazon.com Services LLC —Waco, TX
To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through…
$91,000 - $136,500 a year
Operations Manager, Supply & Services
Akima, LLC —Fort Hood, TX
Proficiency in standard office software, including spreadsheets, communication tools and enterprise systems that support daily operational workflows.
$80,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sales Operations Manager
Hy-Tek —Columbus, OH
Minimum 5 years of experience in sales, sales operations, sales analysis, or a related field as an individual contributor.
Quick Apply
6d
District Sales and Operations Manager (DSOM) - Columbus, OH
Batteries Plus —Columbus, OH
Valid driver's license, clean driving record, and ability to rent a car and/or provide personal transportation.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for sales operations manager in waco, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sales operations manager jobs near waco, tx

Operations Manager jobs in Saint Paul, MN

Airport Operations jobs in Phoenix, AZ

Finance Manager jobs in Seattle, WA

Operations Manager jobs in Cumming, GA

Operations Manager jobs in Idaho Falls, ID

Healthcare Operations jobs in Columbus, OH

Operations Manager jobs in Nashville, TN

Project Manager jobs in Madison, WI

Distribution Center jobs in Salem, VA

Call Center Manager jobs in Fairfax, VA

Call Center Manager jobs in Lewisville, TX

Call Center Manager jobs in Worcester, MA

Operations Manager jobs in Miami, FL

Call Center Manager jobs in King Of Prussia, PA

Car Buyer/Call Center Operations Manager

BYOT Auto Parts -
Waco, TX

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Productivity software
Technical Proficiency

Full Job Description

About Us:
BYOT Auto Parts is a leading self-serve auto recycler, where customers pull their own car parts after paying admission. We also purchase vehicles from customers in various regions, including Waco, Bryan College Station, Beaumont, TX, Baton Rouge, LA and Jackson, MS. Our call center is the hub of these operations, managing a high volume of calls daily.

Position Overview:
The Call Center Manager will oversee the operations of our call center, ensuring exceptional performance and customer satisfaction. This role involves managing a team of call center car buyers, monitoring and improving KPIs, and driving the success of our vehicle acquisition efforts. The ideal candidate will be a strategic leader with a strong background in call center management and a passion for driving results.

Key Responsibilities:

Leadership & Management: Lead, mentor, and develop a team of call center car buyers, creating a positive and productive work environment.
Hiring & Training: Hire, onboard, and train call center personnel, ensuring they are equipped to meet company goals.
Coaching & Motivation: Coach staff through challenging customer service issues, motivating them to resolve difficult situations effectively.
Performance Evaluation: Evaluate staff effectiveness and performance annually or as needed, managing employee performance, setting objectives, and recommending disciplinary actions when necessary.
Team Meetings & Presentations: Lead team meetings and deliver presentations to executives on call center performance and improvement strategies.
KPI Monitoring: Maintain and monitor key performance indicators (KPIs) to ensure the call center meets or exceeds its goals.
Process Improvement: Continuously analyze call center operations and field activities to identify areas for improvement, implementing strategies to enhance efficiency and effectiveness.
Close Rate Optimization: Work closely with the team to improve close rates and increase conversion rates for vehicle acquisitions.
Driver Support: Assist drivers with quote-related issues, ensuring smooth operations and timely solutions.
Ticket Management: Manage support tickets across all sites through Zendesk, ensuring timely resolution of issues.
Customer Satisfaction: Communicate with dissatisfied customers and find satisfactory solutions to ensure a positive customer experience.
Data Analysis & Reporting: Analyze call center data and prepare reports for upper management to identify opportunities for improving customer satisfaction and efficiency.
Goal Setting & Action Plans: Develop monthly, quarterly, and annual call center goals and action plans to drive continuous improvement.
Schedule Management: Prepare work schedules to ensure sufficient coverage and avoid operational disruptions.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers and team members.

Problem-Solving Skills: Ability to quickly identify issues, troubleshoot problems, and develop solutions to ensure smooth operations.
Time Management: Strong organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines in a high-volume, fast-paced environment.
Technical Proficiency: Familiarity with call center software, CRM systems, and ticket management systems like Zendesk.
Customer-Focused: A deep understanding of the importance of delivering excellent customer service and the ability to coach teams to prioritize customer satisfaction.
Adaptability: Ability to adapt to changing processes and workloads while maintaining high levels of accuracy and attention to detail.
Team Collaboration: Must be able to work collaboratively with other departments to ensure the overall success of the company's operations.

Qualifications:

Bachelor's degree in business, Communications, or a related field preferred.
Proven experience in a call center management role, preferably in the automotive or related industry.
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Experience with CRM systems and ticketing tools such as Zendesk.
Exceptional communication and negotiation skills.
Ability to work in a fast-paced, high-volume environment.

Benefits:

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for career advancement within the company.

BYOT Auto Parts is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Salary Range: $45,000 - $55,000 Annually

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Microsoft Office: 3 years (Required)
Sales: 1 year (Preferred)

Ability to Commute:

Waco, TX 76705 (Preferred)

Ability to Relocate:

Waco, TX 76705: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

sales operations manager jobs in waco, tx

Car Buyer/Call Center Operations Manager

Sales Manager, Sales Operations (Home Services)

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for sales operations manager in waco, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected