Top 2 Hotel front desk supervisor Jobs in Waco Tx

Front Desk Clerk
Comfort Inn & Suites —Woodway, TX
- $11 - $14 an hour
- Part-time
- Customer service
- Writing skills
- Basic math
- Employee discount
- Flexible schedule
Quick Apply
Operations Manager (Full-time)
Homewood Suites by Hilton —Waco, TX
- From $18 an hour
- Full-time
- Background check
- Mid-level
- Hotel
- Employee discount
Quick Apply
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Front Desk Clerk

Comfort Inn & Suites
Woodway, TX

Quick Apply

Job Details

Part-time
$11 - $14 an hour

Benefits

Employee discount
Flexible schedule

Qualifications

Computer operation
Customer service
Writing skills
Data-efficient learning
Basic math
High school diploma or GED
Property management systems (PMS)
Front desk
Computer skills
Guest services
Clean workspace maintenance
Cash handling
Hotel experience

Full Job Description

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner recognizing Best Western Rewards members and also returning guests.
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established proceduresIssue, control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

High School diploma /Secondary qualification or equivalent.
One year front desk/guest service experience strongly preferred.
Some college/university preferred.
Must speak fluent local language.
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

Employee discount
Flexible schedule

Experience:

Hotel experience: 1 year (Preferred)

Shift availability:

Night Shift (Required)
Overnight Shift (Required)

Ability to Relocate:

Woodway, TX: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

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hotel front desk supervisor jobs in waco tx

Front Desk Clerk

Operations Manager (Full-time)

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