Novae is one of North America’s leading trailer manufacturers, proudly producing 13 distinct brands of trailers and accessories. We believe our strength comes from a diverse, talented team committed to excellence, integrity, and meaningful collaboration. At Novae, you’ll join a mission-driven organization where your ideas matter, your skills are recognized, and your career growth is supported. Here, we don’t just build trailers—we build careers, community connections, and opportunities to make a real impact.
Job Summary: Provide overall administrative support to the Account Management team; typical responsibilities are related to order entry, quotes, shipments, warranty support, and customer service for our dealer network.
Essential Functions:
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Provide professional and efficient communication to dealers related to overall sales support and direct inquiries to appropriate departments within Novae; escalating to Account Managers where needed. Facilitating and monitoring the resolution of all situations that arise from these communications.
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Enter dealer orders and track through order processing, production, and delivery. Provide quote information for dealers where appropriate. Communicate with Operations to coordinate changes with production leadership; escalating concerns to appropriate Account Manager.
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Complete administrative tasks such as scanning, filing, and correspondence in order to support the Account Management team.
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Communicate with dealers on the warranty qualification process and forwarding to appropriate point person in Warranty within the company.
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Demonstrate working knowledge of local brands for efficient support of the dealer network.
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Track sales to forecast monthly by dealer by entering information into tracking system.
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Monitor commitments to dealers and project action items with internal teams to assure dealer needs are met at plant level; take action when needed.
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Continually look for and suggest ways to improve the overall performance of yourself and the account management team.
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Act as subject matter expert to dealers in the use of the portal, teaching dealers when they call with questions and helping dealers become more comfortable in this use of this technology.
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Design trailer loads using spatial reasoning skills and trailer sizes in order to ensure safe transportation of trailers to destination while maintaining compliance with Department of Transportation (DOT) requirements.
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Organize the shipments of loads by scheduling with dealers, drivers, or logistics companies to ensure safe delivery.
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Administer the Dealer Program of marketing materials and incentives. Track orders and budget.
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Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)
Qualifications and Skills:
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High School Diploma or GED or equivalent demonstrated skills, abilities, and knowledge through practical application.
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Industrial sales experience, preferred.
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Excellent verbal, non-verbal and written communication skills.
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Strong customer service mindset with proven experience in conflict resolution.
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Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
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Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
www.novae.com
Novae LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Novae LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
