Providing financial resources and support to our patients is part of our organizational commitment to improving the health of the communities we serve. As a Patient Financial Advocate, you will have the privilege of guiding patients through the self-pay accounts receivable resolution, while ensuring the financial integrity of Astera Health.
This position is full-time: 80 hours per pay period, Monday - Friday with hours primarily between 8:30a - 5:00p. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short- and long-term disability and our employee wellness initiative.
Responsibilities include, but are not limited to:
-
Interviews patients to arrange methods of payment or to determine eligibility for Uncompensated Care program and other financial assistance programs
-
Acts as a liaison between patient financial services and clinic operations to resolve customer inquiries specifically related to billing and customer satisfaction
-
Communicates with those individuals/departments for problem resolution and documentation
-
Courteously assists walk-in customers from clinical areas and the cashier office
-
Participates in special projects ad effectively cross-covers in areas as requested by the supervisor
- Follows appropriate channels to implement new ideas
-
Assists patients with billing and payment questions
-
Evaluates individual’s ability to pay using information obtained from the patient, credit files, or hospital account records.
- Consults patients prior to procedures to discuss estimated procedure pricing
-
Assists in collection of pre-payments and previous and current balances due.
-
All other job duties assigned
Competencies required:
-
Ability to effectively operate standard office equipment and software
-
Strong oral and written communication skills
-
Demonstrates a high degree of commitment to customer service excellence
-
Possess cross-cultural sensitivity
-
Ability to work effectively with internal and external stakeholders, building strong relationships
-
Ability to perform tasks both collaboratively and independently
-
Demonstrates concern for patients of all ages, visitors, and co-workers
-
Maintains confidentiality of information and privacy compliance
Education and experience required:
-
Associates degree in related field
-
Or, an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.
Astera health is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
