At Maui Plumbing Inc., our Service Plumbers do more than fix problems, they represent the standard of our trade.
The primary responsibility of the Service Plumber is to respond to service calls, troubleshoot, and resolve issues efficiently and professionally. This role requires strong technical ability, clear communication, and a commitment to doing the job right the first time.
This position includes participation in a rotating, after-hours on-call schedule and may involve mentoring apprentices.
At MPI, we operate by four core values: Integrity, Teamwork, Consistency of Effort, and Pride in Work. Our Service Plumbers are expected to demonstrate these values daily in the field, with customers, and with their team.
Position Summary
The primary responsibility of the Service Technician is to respond to service calls, trouble-shoot, and satisfactorily resolve problems. As such, the Service Plumber will be scheduled for weekly, after-hours, on-call shifts and must be able to respond quickly. The Service Plumber may also mentor service apprentices and will direct them appropriately.
Requirements include:
- High school diploma or equivalent
- Minimum of 5 (five) years of experience in the plumbing trade
- Must own and be skilled at using tools of the trade that include hand tools and cordless power tools
- Must be available for weekly on-call shifts
- Basic mathematics
Duties will include but are not limited to the following:
- Typical service and repair on faucets, toilets, valves, waterlines & wastelines.
- Cleaning and clearing of drain lines such as tubs, sinks, floor drains, showers, and main lines by the use of cable machines and/or hydro-jetters.
- CCTV and location of waste lines.
- Re-piping /replacement of water and waste lines.
- Installation and repair of electric, solar, gas and tankless water heaters.
- Provide a level of customer service that ruptures industry standards.
- Ensure compliance of the Maui Plumbing Housekeeping Duties and General Practices attached to this Job Description.
- Participate in supporting Maui Plumbing’s Apprentice Program and any other continuing education.
- Perform other duties as directed by superiors.
Licensure/Certifications
- Valid State of Hawaii driver license and clean abstract
- State of Hawaii Journeyman Plumber License, not required but highly favorable
Competencies
- Prioritize and Organization - Being able to effectively prioritize and organize workload particularly in Construction as these are industries which are extremely deadline-driven. Planning is about coordinating your resources and budgets to meet deadlines or achieve targets.
- Equipment and Program Knowledge – Possesses as in-depth knowledge of equipment, materials, code and means/methods to deliver excellent and timely customer service.
- Analytical & Conceptual Thinking - Certain tasks in the workplace require a methodical approach, particularly those that are complex or involved. This may mean breaking the task down into more manageable segments or splitting the task between a team. Approaching a project methodically will produce better results than simply jumping straight in and trying to find an immediate solution.
- Speaking and Listening Skills - Professionals must be able to communicate effectively when speaking to people. Demonstrating that you can communicate complex information to a non-technical audience is also required of a Specialty Contractor. In any verbal communication you should always ensure that you speak carefully and clearly so that you are easily understood. Know your Audience.
- Collaborative Working - Establishing strong partnerships with fellow professionals and outside agencies. Being able to promote inter-departmental working and relationships with other organizations is essential in Construction. Collaborative working can involve a range of different aspects including networks, partnerships or alliances.
- Problem Solving - Solving problems is a fundamental skill that all Maui Plumbing employees should possess. It could range from something as simple as a paper jam to addressing a staff shortage to something much more technical, such as overcoming a major inefficiency on a large construction project. Systematic approach to solving problems all problems.
- Mentoring – Effective at coaching and mentor junior staff. Managers should also possess these skills. Work well with colleagues or partners to offer coaching and mentoring to enhance their skills or advance their knowledge.
- Mentoring – Effective at coaching and mentor junior staff. Managers should also possess these skills. Work well with colleagues or partners to offer coaching and mentoring to enhance their skills or advance their knowledge.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to lift and carry up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be indoors or outdoors and exposed to weather elements. The employee may work off the ground and in confined spaces. This position requires the ability to, with short notice, work extended hours to ensure job completion.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job Type: Full-time
Pay: $35.00 - $70.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Supplemental Pay:
- Monthly bonus
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Maui, HI: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Plumbing: 5 years (Required)
License/Certification:
- State of Hawaii Journeyman Plumber license (Preferred)
- State of Hawaii Driver's License (Preferred)
Work Location: In person
