Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
The Sales & Service Manager, Wedding at Aulani, A Disney Resort & Spa, is an early-career professional focused on driving wedding sales and delivering exceptional end-to-end service for couples celebrating their special day at our resort. In this position, you will combine strong sales acumen with meticulous event coordination to create memorable, culturally aware wedding experiences that reflect the spirit of the islands and the magic of Disney.
In this role, you will independently manage a portfolio of wedding clients from initial inquiry through post-event follow-up, converting qualified leads into confirmed events while ensuring each celebration is flawlessly planned and executed. Operating within Disney Experiences, you will support the broader vacation and resort business by maximizing food & beverage revenue and room nights tied to weddings, while delivering creative, guest-focused solutions that uphold Disney's standards of service and storytelling. This role matters because it turns once-in-a-lifetime occasions into lasting Disney memories, requiring a problem-solver who can work independently, communicate clearly, and collaborate effectively across resort teams.
This full-time, salaried role will report to the Sr Sales & Services Director and will be working onsite at Aulani Resort on Oahu, Hawaii.
Responsibilities:
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Qualify and convert wedding opportunities and leads through proactive selling, discovery conversations, personal site visits, and follow-up via in-person meetings, calls, and email.
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Develop and manage proposals, contracts, addenda, and other documentation, delegating day-to-day tasks to support staff as appropriate to ensure timely and accurate processing.
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Act as a client advocate while balancing company objectives, modeling honesty, integrity, professionalism, and a strong commitment to Disney excellence throughout the planning process.
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Lead detailed planning, servicing, and execution of Disney Fairy Tale Weddings, including custom and intimate ceremonies, rehearsal dinners, and related events.
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Present creative ideas, expectations, and event details in a concise, well-organized manner and run effective planning meetings, tastings, and site inspections with couples and key partners.
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Drive increased production of food & beverage revenue and actualized room nights associated with weddings, including financial analysis of wedding packages, market comp set, and profitability.
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Accurately prepare individual F&B forecasts, detailed BEOs, and event resumes, ensuring information is complete and aligned with operational delivery.
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Serve as the direct liaison between clients, vendors, and resort operating departments, coordinating logistics and ensuring seamless communication across all stakeholders.
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Monitor event execution to ensure what is reflected on BEOs is consistent with service delivery, overseeing introductions and turnover to banquet teams and confirming overall guest satisfaction.
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Stay current on wedding market trends, pricing, and product offerings, using competitive insights to position Disney Fairy Tale Weddings effectively within the broader travel and resort marketplace.
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Provide informal guidance, mentoring, and coaching to coordinators and support staff, sharing product knowledge and best practices to enhance team performance.
Required Qualifications:
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Proven experience in wedding sales and services, with a strong track record in a service-oriented or hospitality environment.
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Strong sales, negotiation, and consultative selling skills, including the ability to develop personal sales plans and create well-prepared sales presentations.
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Demonstrated computer proficiency in MS Office with high accuracy in data entry and documentation.
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Ability to work in a fast-paced environment, managing high volumes of work, multi-tasking, and prioritizing multiple weddings and client needs simultaneously.
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Excellent written and verbal communication skills, including strong phone etiquette and the ability to present information clearly to clients and internal partners.
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Strong analytical, critical thinking, conflict resolution, and problem-solving skills, with the ability to make sound decisions and provide solutions to operational challenges.
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Ability to collaborate effectively with peers, operating departments, and external vendors to build credible business partnerships and maintain positive working relationships.
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Highly motivated, independent worker devoted to achieving objectives and meeting deadlines, with a self-starter mindset and minimal need for supervision.
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Availability to work flexible schedules, including weekends, nights, holidays, and wedding-related events as business needs require.
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Minimum 2 years of relevant experience in sales, events, or wedding services.
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Minimum required education: High School degree or equivalent
Preferred Qualifications:
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Experience in hospitality or travel industry sales, particularly within resort environments.
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Previous experience selling and executing wedding products or working as a wedding planner in a high-volume setting.
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Knowledge of Disney policies, procedures, and offerings, including Disney Weddings and related products.
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Strong knowledge of the wedding industry, including current trends, pricing, and competitive landscape.
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Preferred education: Bachelor’s degree in business, Marketing, Tourism, or a closely related discipline.
Benefits & Perks:
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Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $72,000 to $96,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
