The Raleigh Convention and Performing Arts Center (RCPAC) is seeking an experienced Director of Public Safety & Security. This employee is responsible for developing and managing comprehensive safety and security operations across the Raleigh Convention Center (RCC), Red Hat Amphitheater (RHA), and the Martin Marietta Center for the Performing Arts (MMCPA). This role oversees the direction, coordination, and evaluation of the Security Program, including related training initiatives, and administers contracts with third-party security providers. Additionally, the Director provides daily supervision, coaching, and professional development to two full-time Security Supervisors and one full-time Dock Marshal.
About You:
The ideal candidate has demonstrated experience and success in developing and implementing security protocols in large scale venues. The selected candidate understands and values the team and possesses strong interpersonal skills, with an emphasis on communication skills. They also must balance ensuring a positive customer experience with the security requirements of the venues. Key elements of this role include implementing security improvements to the venues, fostering existing and establishing new community partnerships, and developing and implementation of security policies and procedures.
The Director of Public Safety and Security must demonstrate superior competencies with planning and coordinating day to day security operations, assuring the safe coordination of programs and events and conducting pre- and post-event safety reviews.
About Us:
RCPAC has an amazing team of people who operate four unique venues known as The Complex– Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh.
Our department thrives on vision, focus, flexibility, and commitment to operational excellence. As part of the city, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality.
Education & Experience
Associate's Degree or 2 Years of College in Facility Management or related field; 5 to 7 years' experience in security, facility management, or related field
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Preferred Licensing & Certifications-
IAVM Academy for Venue Safety & Security (AVSS) graduates preferred
Knowledge of:
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Crowd management
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Emergency response
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Threat and event risk assessment
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CCTV proficiency
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Legal compliance
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Budget management
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Event hospitality industry
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Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
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Supervisory principles, practices and techniques
Skill in:
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Communication
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Customer service
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Leadership
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Strategic planning and training
Ability to:
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Work under pressure and in high stressful environments
Adapt to multiple and competing priorities
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ADA and Other Requirements:
Work Environment and Physical Effort:
Sedentary:?Exerting up to 10 pounds of force occasionally, a negligible amount of force?frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.?
Work Environment:
Work is typically performed in an office or similar indoor setting. Employees may occasionally work in an outdoor environment or in a warehouse environment.??
Work Exposures:
Employees may occasionally interact with individuals who are hostile or irate, and be exposed to extreme heat (above 100 degrees) and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction).??
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.?
