Raleigh Water is the City of Raleigh’s publicly owned water utility, providing clean, award-winning drinking water and reliable wastewater services to more than 650,000 residents across Raleigh and its merger communities. The department operates multiple treatment facilities and manages thousands of miles of water and sewer infrastructure, delivering essential public health and environmental protection services. Raleigh Water is recognized for operational excellence, innovation, and a strong commitment to sustainability and dependable service.
The Utilities Manager over the Water Treatment Division is responsible for the operation and administration of the City’s two water treatment plants and related infrastructure, including ensuring that operations are in conformance with applicable laws and regulations, that subordinate staff are appropriately trained, and that facilities and equipment are properly operated and maintained. The position is responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities in overseeing the day-to-day operations of the City’s water treatment plants. The position serves as the system Operator Responsible in Charge (ORC), specialist, liaison, and advocate for the City of Raleigh, with regular contact and interactions with staff and consultants; other public agencies; public and private community organizations; regulatory and governmental agencies, and members of the public.
About You:
You are a detail-oriented and proactive professional who enjoys supporting a team through a blend of administrative and technical responsibilities. You are comfortable working with spreadsheets, databases, and are familiar with applicable federal and state drinking water regulations, and you communicate clearly with staff at all levels. You manage multiple tasks with ease, maintain accuracy in your work, and thrive in an environment where priorities may shift quickly.
About Us:
The Water Treatment Division manages, and directs the operations maintenance, regulatory compliance, and assets of the City’s water treatment division, which includes multiple facilities and programs. Develops, executes, and evaluates strategic short-range and long-range plans and criteria for a variety of projects, programs, and division activities. Coordinates facility, process, and project activities within the division, between other Utility divisions and City departments, and with outside consultants. Supervises service unit/divisions programs through subordinate second-level supervisors.
Education and Experience:
Bachelor's Degree or 4 Years of College in Environmental Science or related field; 7 to 9 years’ experience in supervisory level water/wastewater infrastructure system maintenance and repair, project scheduling, or related work
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Licenses or Certifications:
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Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire
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North Carolina Grade A Surface Water Operator License
Knowledge of:
Water treatment methods
Principles and practices of program management
Principles and methods of qualitative and quantitative research
Principles and practices of business process analysis and documentation
Principles and methods of continual improvement
Principles and techniques of effective oral presentations
Principles of project management
Principles of budget administration
Principles of asset management
Principles of customer service
Best practices, trends, and emerging technologies
Applicable federal, state, and local laws, codes, regulations
Filing and record-keeping principles
Specialized equipment relevant to the area of assignment
Occupational hazards and applicable safety principles and practice
Standard practices, methods and materials of assigned work
Uses and properties of supplies and equipment
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Specialized software programs and systems relevant to area of assignment
Supervisory principles, practices and techniques
Skill in:
Analytical and critical thinking
Facilitating group discussions and building consensus using persuasive reasoning
Identifying program-related deficiencies and implementing solutions
Supervising and evaluating staff performance
Prioritizing and managing processes and project activities
Authoring and preparing original reports, technical documents, and resource materials
Developing and providing training and supporting educational materials
Interpreting, monitoring, and reporting data and statistics
Providing direction to others to meet standards
Interacting with coworkers, leadership, the general public, and others to exchange or convey information and influence change
Ability to:
Make interpretive decisions on behalf of the organization regarding the means for executing goals and initiatives.
Provide context for the work to be accomplished by subordinates supervised within the units managed
Serve in lieu of Assistant Directors as needed
Supervise professional, paraprofessional and support staff
Exercise political acumen, tact and diplomacy
Provide analysis of processes and systems and define business requirements
Utilize a computer and relevant software applications
Lead and train others, trouble shoot issues, and make sound judgement calls
ADA and Other Requirements:
Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment. Employees may occasionally work in a street environment (near moving traffic), vehicle, warehouse environment, or shop environment.
Work Exposures:
Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
