Top 150 Servicenow system Jobs in Wake Forest Nc

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Human Resources Service Center Representative (Hybrid)
Wake County Government —Raleigh, NC
- $26.07 - $33.55 an hour
- Hybrid work
- Research
- Office
- Administrative experience
- 401(k)
- Loan forgiveness
2d
Analyst, IT Data Center Operations - Weekend Nights - Durham
Dell Technologies —Durham, NC
- $64,770 - $84,800 a year
- Weekends as needed
- 5 years
- Senior level
AI and Data Science Engineer III (Secret Clearance Required)
Deloitte —Raleigh, NC
- $110,700 - $218,300 a year
- Full-time
- Computer Science
- 5 years
- Travel
Telecom Engineer
Meridian Technologies —Raleigh, NC
- $62 - $72 an hour
- Full-time
- Hybrid work
- Background check
- 6 years
- System design
- Health insurance
- Dental insurance
Quick Apply
3d
Workday Senior Technology Manager (HRIS)
ilocatum —Raleigh, NC
- $165,000 - $185,000 a year
- Full-time
- Hybrid work
- System design
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Critical Environments Assistant Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc. —Raleigh, NC
- Online Application
- Carpentry
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
5d
Desktop Support Level 2
Americas Technician Services —Raleigh, NC
- $25.00 - $38.50 an hour
- Urgently hiring
- Mid-level
- Windows
- Microsoft Office
Quick Apply
HR Data Analyst - HR Systems Operations
UNC Health —Morrisville, NC
- $26.85 - $38.61 an hour
- Full-time
- Hybrid work
- No experience needed
- Research
- High school diploma or GED
1d
ServiceNow Engagement Manager @Advizex (Remote)
Myriad360 —Raleigh, NC
- $105,000 - $115,000 a year
- Remote
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
HRIS Time Administrator - REMOTE
Ryder System —Raleigh, NC
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
4d
Leave Specialist - REMOTE
Ryder System —Raleigh, NC
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
SOC Analyst
Koniag Government Services —Durham, NC
- Full-time
- Computer Science
- Bachelor of Science
- English
- Paid holidays
- Health insurance
EHR Helpdesk Analyst
Intellibee —Research Triangle Park, NC
- HIPAA
- Mid-level
- Health insurance
- 401(k)
1d
Service Desk Engineer
StoredTech —Raleigh, NC
- $25.00 - $31.25 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
11d
Service Desk Specialist
Software Technology Inc —Raleigh, NC
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Butner, NC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Tier 2 Cloud Support
Raleigh, NC
- Weekends as needed
- Mid-level
- Office
- Windows

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servicenow system jobs near wake forest nc

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC -
Raleigh, NC

Quick Apply

Job Details

Contract
$35 - $45 an hour

Qualifications

Incident management software
IT experience within healthcare
Customer support ticket management
Ticketing system technical support

Full Job Description

Position Title: Epic EHR Helpdesk Analyst
Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
Interview: Webcam Interview Only
Position Type: Contract

Overview:

Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.

Required Skills

Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Proficient with ServiceNow or other enterprise ticketing systems.
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).

Quick Apply

Refine Your Search

servicenow system jobs in wake forest nc

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Human Resources Service Center Representative (Hybrid)

Analyst, IT Data Center Operations - Weekend Nights - Durham

AI and Data Science Engineer III (Secret Clearance Required)

Telecom Engineer

Workday Senior Technology Manager (HRIS)

Critical Environments Assistant Chief Engineer

Desktop Support Level 2

HR Data Analyst - HR Systems Operations

ServiceNow Engagement Manager @Advizex (Remote)

HRIS Time Administrator - REMOTE

Leave Specialist - REMOTE

desktop support

SOC Analyst

EHR Helpdesk Analyst

Service Desk Engineer

Service Desk Specialist

Service Desk Technician (Level I / Level II)

Service Desk Analyst

Tier 2 Cloud Support

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