Top 81 It support team leader Jobs in Waldorf, Md

Tech Support Associate, Tech Support Center
George Washington University —Foggy Bottom, DC
- $25.04 - $37.48 an hour
- Overtime
- Background check
- Google Workspace
- Mid-level
- Disability insurance
- Health insurance
5h
Senior Systems Administrator (Lead)
Empower AI Inc. —Arlington, VA
- $147,000 - $227,520 a year
- Full-time
- Computer Science
- Research
- Office
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
Computer Support Specialist
Leidos —Suitland, MD
- $52,000 - $94,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Fair chance
3d
IT Support Specialist
EAGLE HILL CONSULTING LLC —Arlington, VA
- $65,000 - $80,000 a year
- Monday to Friday
- Computer science
- Microsoft Outlook
- Computer Science
- Commuter assistance
- Disability insurance
7h
Help Desk Technician
Chenega IT Enterprise Services —Alexandria, VA
- $32.47 - $40.87 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Pass drug screening
2d
IT SPECIALIST (DATA MANAGEMENT)
US Department of War Education Activity —Alexandria, VA
- $121,785 - $158,322 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
1d
Service Desk Team Lead
Koniag Government Services —Washington, DC
- $90,000 - $110,000 a year
- Extended hours
- Remote
- Computer Science
- English
- Supervising experience
- Paid holidays
- Health insurance
1d
Supervisor, Technology Support Centers
George Washington University —Foggy Bottom, DC
- $70,068.63 - $111,965.33 a year
- Weekends as needed
- Background check
- Google Workspace
- Windows
- Disability insurance
- Health insurance
5h
Journeyman Computer User Support Specialist
Empower AI Inc. —Washington, DC
- $24.45 - $36.67 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
Senior Desktop Support Technician
Leidos —Washington, DC
- $37.50 - $40.00 an hour
- Full-time
- Schematics
- 5 years
- Office
2d
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- $22.22 - $33.34 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Writing skills
IT Service Desk Lead
OTJ Architects, Inc. —Washington, DC
- $75,000 - $90,000 a year
- Extended hours
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Change Ticket Coordinator
Leidos —Washington, DC
- $57,850 - $104,575 a year
- Full-time
- Computer science
- Computer Science
- Engineering
9d
Senior IT Support Technician (Temp to Hire)
Rocketship Public Schools —Washington, DC
- $28.00 - $32.50 an hour
- 8 hour shift
- Google Workspace
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Flexible spending account
Quick Apply
Junior IT Specialist- HSPD 12 Credentialing
Information Systems & Networks Corporation —Washington, DC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
3d
IT Specialist- HSPD 12 Credentialing
Information Systems & Networks Corporation —Washington, DC
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Disability insurance
- Health insurance
Quick Apply
3d
Managed Services Help Desk Technician
Hub Orion —Washington, DC
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
7d
Tier 1 Help Desk Lead
NuAxis Innovations —Washington, DC
- Online Application
- Windows
- 3 years
- Analysis skills
9d
VIP Helpdesk Analyst
SecuriGence —Arlington, VA
- $39.29 - $52.88 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
2d

I want to receive the latest job alert for it support team leader in waldorf, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support team leader jobs near waldorf, md

Tech Support Associate, Tech Support Center

George Washington University -
Foggy Bottom, DC

Apply Now

Job Details

Full-time
$25.04 - $37.48 an hour
5 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication

Full Job Description

Posting Details

I. JOB OVERVIEW

Job Description Summary:

Located in the heart of our nation’s capital, The George Washington University brings together diverse communities to spark creativity, advance discovery, and drive global impact. In support of this mission, GW IT builds the modern foundation for excellence by serving as a strategic partner driving enterprise digital transformation, expanding research capabilities, and safely pioneering disruptive technologies. We are looking for talented, curious, and forward-thinking professionals to join our high-performing team as we prepare the next generation of resilient leaders and build the foundation for GW’s future.

As a Technology Support Associate, you will bring this mission to life by serving as a trusted technical partner across our campus community. Working as part of an assigned IT support team serving specific academic schools, administrative units, or campus functions, you will provide Tier II technical support to the broader university community, delivering daily operational assistance with endpoints, classroom technologies, office applications, and collaboration tools across on-site, hybrid, and remote environments. Based on the Foggy Bottom Campus with occasional travel to other GW locations, the role requires strong communication skills, professionalism, discretion, and the flexibility to work occasional early mornings, evenings, or weekends.

Primary Responsibilities

The Technology Support Associate serves as a technical resource for both in‑person and remote IT support within their assigned support team, providing hands-on troubleshooting, resolving standard and routine technical issues, and documenting all interactions in the IT Service Management (ITSM) system to ensure consistent, high‑quality service. When issues exceed Tier II capabilities, the Technology Support Associate escalates them to the appropriate specialized teams, providing complete diagnostic details and clear communication to support timely resolution and user satisfaction.

The Technology Support Associate delivers technical support for enterprise and standard desktop requests. They manage endpoints by deploying and configuring Windows and MacOS workstations, applying security updates, and troubleshooting hardware, software, and basic network connectivity issues. This includes troubleshooting common hardware and software issues and supporting asset management activities, such as inventory reconciliation, labeling, and audits for endpoint and AV assets.

Supporting collaboration platforms is also a key responsibility of the Technology Support Associate role. The Associate utilizes ITIL-aligned processes to assist faculty, students, and staff with tools such as Zoom, Google Workspace, Office 365, and Box.com, while contributing to knowledge management by creating and updating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).

Finally, The Technology Support Associate may work alongside student employees and junior staff and provide mentoring and assistance with their professional development by teaching them new technology skills to help support the team. Additional duties may be assigned as needed, provided they fall within the scope of training and established procedures.

Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

Communication & Interpersonal Skills: Strong oral and written communication, organizational, and customer service skills. Ability to work effectively in a team environment while demonstrating reliability, a sense of urgency, attention to detail, strong problem-solving abilities, and experience building positive relationships with departmental stakeholders or unit leadership.
Technical Experience: 1-2 years of experience in deskside support or a similar service-oriented role providing IT systems support for software and hardware (Windows and MacOS), Microsoft 365/Office applications, mobile and cloud-based applications (e.g., Box, SharePoint), networking, and voice technologies is desired.
Collaboration & AV Technologies: Experience with online collaboration tools, audio/video systems, or IT support in a higher education environment.
Process & Tools: Familiarity with ITIL methodology and IT Service Management (ITSM) ticketing systems such as BMC Helix or ServiceNow is desired.
Certifications: ITIL Foundation, CompTIA A+, HDI Support Center Analyst (or similar HDI certification), or equivalent helpdesk technician certifications.

Hiring Range

$25.04 - $37.48

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

GW IT

Family

Information Technology

Sub-Family

Tech Support/Service Delivery

Stream

Individual Contributor

Level

Level 1

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40+

Work Schedule:

Monday-Friday 8-5

Will this job require the employee to work on site?

Yes

Employee Onsite Status

Hybrid

Telework:

Yes

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

Posting Number:

S014415

Job Open Date:

08/21/2026

Job Close Date:

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Apply Now

Refine Your Search

it support team leader jobs in waldorf, md

Tech Support Associate, Tech Support Center

Senior Systems Administrator (Lead)

Senior Lead Installation Technician

Computer Support Specialist

IT Support Specialist

Help Desk Technician

IT SPECIALIST (DATA MANAGEMENT)

Service Desk Team Lead

Supervisor, Technology Support Centers

Journeyman Computer User Support Specialist

Senior Desktop Support Technician

Desktop Support Technician I

IT Service Desk Lead

Change Ticket Coordinator

Senior IT Support Technician (Temp to Hire)

Junior IT Specialist- HSPD 12 Credentialing

IT Specialist- HSPD 12 Credentialing

Managed Services Help Desk Technician

Tier 1 Help Desk Lead

VIP Helpdesk Analyst

I want to receive the latest job alert for it support team leader in waldorf, md

Related Searches

Explore jobs in more locations

Posting Details

Job Seeker Tools

Employer Tools

Browse

Stay Connected