Top 348 Customer success manager Jobs in Waldwick, Nj

Senior Manager of Customer Success
MetroPlusHealth —New York, NY
- $80,000 - $90,542 a year
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
Quick Apply
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Success Manager
FreshlyDried —Harrison, NJ
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Communication skills
- Employee discount
Quick Apply
Customer Success Manager
Healthix —New York, NY
- $125,000 - $165,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Customer Success Manager
Whip Networks, Inc. —New York, NY
- $150,000 - $185,000 a year
- Remote
- 5 years
- Analysis skills
- Senior level
- 401(k)
- Flexible spending account
Quick Apply
Customer Success Manager - US EST
Kentik —New York, NY
- $100,000 - $150,000 a year
- Email
- Remote
- 5 years
- Mid-level
- Product management
Quick Apply
Customer Success Manager
Wallenius Wilhelmsen —Parsippany-Troy Hills, NJ
- $120,000 - $145,000 a year
- 5 years
- Engineering
- Office
- Disability insurance
- Health insurance
Customer Success Manager
impact.com —New York, NY
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Customer Success Manager - Sana Learn
Workday —New York, NY
- $90,300 - $192,200 a year
- Full-time
- Mid-level
- Office
- Fair chance
- Flexible schedule
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Secaucus, NJ
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
6d
Customer Success Manager
Double —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Accounting
- 2 years
- Dental insurance
- Vision insurance
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
NABIS —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Senior Customer Success Manager I
Pacvue —New York, NY
- $110,000 - $120,000 a year
- Remote
- 6 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply
Customer Success Manager
Pure Interactive Entertainment, Inc —New York, NY
- $80,000 - $110,000 a year
- Full-time
- 1 year
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Success Manager North America - US
Implicity —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Bachelor's degree
- Dental insurance
- Paid time off
Manager, Customer Success Team
Assort Health —New York, NY
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Recruiting
- Senior level
- Commuter assistance
- Health insurance

I want to receive the latest job alert for customer success manager in waldwick, nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near waldwick, nj

Customer Success Manager jobs in New York, NY

Customer Success Manager jobs in Aurora, IL

Customer Success Manager jobs in West Chester, PA

Customer Success Manager jobs in Houston, TX

Logistics Manager jobs in New Jersey

Customer Service Manager jobs in Phoenix, AZ

Customer Success Manager jobs in Oregon

Remote Customer Service jobs in Manassas, VA

Customer Success Manager jobs in Lawrenceville, GA

Customer Success Manager jobs in Los Angeles, CA

Work From Home Customer Service jobs in Arlington, TX

District Manager jobs in Jacksonville, FL

Customer Success Manager jobs in Colorado

Customer Success Manager jobs in New Jersey

Customer Success Manager jobs in Knoxville, TN

Customer Success Manager jobs in Bozeman, MT

Customer Success Manager jobs in South Florida, FL

Customer Success Manager jobs in Colorado Springs, CO

Fund Manager jobs in Remote

Customer Service Chat Remote jobs in New York, NY

Senior Manager of Customer Success

MetroPlusHealth -
New York, NY

Quick Apply

Job Details

$80,000 - $90,542 a year

Qualifications

Managed care
Managed care organization experience
Employee relationship building

Full Job Description

Position Overview

Reporting to the Senior Director of Customer Success, the Senior Manager of Customer Success is responsible for the strategic oversight and day-to-day management of the Customer Success specialists.

This role plays a critical part in driving member engagement and retention, particularly through the leadership and support provided to frontline teams. The Senior Manager will collaborate closely with Customer Success leadership and engage cross-functionally with key business units across the organization to ensure alignment of goals and service excellence. Through effective coaching, operational guidance, and a member satisfaction mindset, the Senior Manager will empower Customer Success Specialists to deliver high-quality support to MetroPlusHealth members.

The Senior Manager of Customer Success is responsible for the daily oversight and performance management of Customer Success Specialists, both in the field and internally. This hands-on leadership role includes monitoring team activities, ensuring operational efficiency, and driving high-quality member interactions. In addition to managing day-to-day operations, the Senior Manager actively contributes to the department’s long-term vision by championing innovative strategies and fostering a culture of continuous improvement. The role requires a strong focus on solving complex challenges, mentoring team members, and cultivating collaborative relationships with internal and external stakeholders. The Senior Manager provides regular feedback to the Senior Director and Director of Customer Success on employee development, stakeholder engagement, and strategic plan execution, ensuring alignment with
organizational goals and sustained member satisfaction.

Scope of Role & Responsibilities
OVERSEES AND MONITORS ALL CUSTOMER SUCCESS SPECIALIST ACTIVITIES:

Establish mutually agreed upon goals and objectives with Specialist and hold Specialist accountable.
Implement action plans to achieve performance objectives daily, providing continuous on-going and timely guidance and feedback for successful outcomes.
Develop routine call quality monitoring procedures for Specialist to review performance and address any concerns.
Organize the daily operations of the Customer Success department, including assigning projects, processing schedules, and reviewing attendance.
Conduct formal one-on-one sessions monthly for each Specialist, with follow-up notes that provide discussion points and action items.
Consistently hold regular team meetings for staff to discuss updates, needs, and concerns.
Proactively educate and train Specialist to ensure that all staff are properly informed.
Ensure proper leadership is provided to navigate operational, regulatory, and compliance changes and challenges.
Maintains up-to-date knowledge of all promotional campaigns and communicates the impact with the team for effective communication to member.
Manage the resolution of complex telephone inquiries and/or escalated member concerns.
Coordinate staffing and oversight of community/public relations activities, which promote MetroPlusHealth. This may occur during evening and weekend hours.
Ensure appropriate staff assignments/scheduling is carried out by team.
Resolve departmental and team specific problems, concerns, or issues.
Complete a minimum of three (3) audits per Specialist per month to ensure adherence to state regulatory and MPH policy and procedures
Actively monitor call queues and make adjustments to staffing model to improve call handling and member satisfaction
Create and provide reporting to department Director(s) on call handling, abandonment rate, member assists, etc.
Manage department’s online booking application, including monthly rotational schedule
Manage various ad hoc projects in a timely fashion as required by department or executive leadership
Conduct the necessary staff training to facilitate the migration of workflows into new reporting systems (e.g. Salesforce)

ADMINISTRATIVE &REPORTING DUTIES:

Deliver ongoing, timely performance-related feedback to senior management, highlighting staff achievements, development needs, strategic challenges, and operational insights to support informed decision-making and continuous improvement
Manage the performance of current outreach campaigns and report data to Senior Director of Customer Success.
Attend weekly management meetings to review and modify departmental strategy as needed.
Identify retention opportunities and create strategic implementation.
Organize/participate in health fairs and/or events directed towards the education and retention of our members.
Timely completion and submission of weekly/monthly reports requested by Senior Director or External Stakeholders.
Establish, maintain, and document positive working relationships with external stakeholders including but not limited to hospital facility staff, community organizations, community providers, and city and state regulatory agencies.
Track and document Specialists’ performance issues and submit necessary documentation for any disciplinary action. Schedule meeting with union when appropriate.
Review and approve/deny time sheets, time off, and leave requests.
Ensure the integrity of all data within area of responsibility, including but not limited to records, applications, and Customer Success staff documentation.
Update and maintain department policies and procedures as instructed.
Integrate departmental activities with internal/external stakeholder events.
Utilize ServiceNow for the ordering of equipment and software for new and existing staff
Maintain an accurate and up-to-date organizational chart for the department
Collaborate with provider facilities, including managing relationships, organizing events, and sharing data

ADDITIONAL LEADERSHIP DUTIES:

Promote the mission, values, and goals of the department and MetroPlusHealth, and develop and align strategies accordingly.
Expand team through hiring when necessary, and ensure new hires are properly onboarded and trained.

Required Education, Training & Professional Experience:

Bachelor’s Degree in Business Administration, Marketing required; and Minimum of 10 years’ progressive experience in member experience in a health care setting, with at least three years of senior management preferred; and
10 years of operational managed care experience; or
A satisfactory combination of education, training, and experience.
Proficiency with NYSOH/ HRA Recertification Process.
Knowledge of consumer/member retention preferred.

Licensure and/or Certification Required: (URAC Core 25c)

Employees in this position will be required to complete and pass the NY State of Health approved training program and become certified as a MarketPlace Facilitated Enroller (MFE)/Certified Application Counselor (CAC). Employees in this position must also complete all annual recertification requirements and maintain this certification for the duration of their assignment Active CAC Certification

Professional Competencies: (URAC Core 25b)

Integrity
Business Acumen
Adaptability
Emotional Intelligence
Solutions Oriented
Customer Service Focus
High level collaborative skills
Functional/Technical/ Analytical skills
Written and Oral Communication skills
Act with a sense of urgency on all matters.
Maintain professional and timely verbal and written communication with all stakeholders.
Build partnerships and relationships both internally and externally.
Set the best example related to on-time arrival to work and at scheduled work sites, meetings, team meetings, events, etc.

#MHP50

#LI-Hybrid

Quick Apply

Refine Your Search

customer success manager jobs in waldwick, nj

Senior Manager of Customer Success

Customer Success Manager

Customer Success & Solutions Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager - US EST

Customer Success Manager

Customer Success Manager

Customer Success Manager, U.S.

Customer Success Manager - Sana Learn

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager I

Customer Success Manager

Customer Success Manager North America - US

Manager, Customer Success Team

I want to receive the latest job alert for customer success manager in waldwick, nj

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected