QUALITY TECHNICIAN
Company: Nordic Hot Tubs
Department: Quality
FLSA Status: Non-Exempt
Job Level: Associate
Reports To: Quality Manager
Positions Supervised: N/A
Compensation Structure: Hourly + 5% Bonus
Job Status: Regular Full-Time
Work Schedule: Days
Amount of Travel Required: <5%
POSITION SUMMARY
The Quality Technician is responsible for ensuring that all hot tubs and components meet company and customer quality standards. This role performs inspections, audits, and testing of raw materials, in-process assemblies, and finished hot tubs. The Quality Technician assists in problem-solving, root cause analysis, and continuous improvement efforts to maintain compliance with internal procedures and customer requirements. The Quality Technician also collaborates with Engineering to implement corrective actions and drive continuous improvement initiatives within hot tub manufacturing operations.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
· Performs incoming inspections of raw materials (HDPE (High-Density Polyethylene), pumps, plumbing, electrical components, etc.) to verify conformance to specifications.
· Conducts in-process inspections of hot tub assemblies, including plumbing, electrical, structural, and finishing processes.
· Performs final product testing, including water tests, electrical safety checks, and cosmetic inspections to ensure compliance with company and industry standards.
· Documents and escalate nonconformities, assist in root cause analysis, and support corrective/preventive action processes.
· Maintains inspection records and quality documentation according to ISO and company requirements.
· Assists production teams with quality-related concerns and provide feedback for process improvements.
· Collaborates with Engineering and Production to resolve design or process issues.
· Participates in continuous improvement initiatives aimed at reducing defects, improving reliability, and enhancing customer satisfaction.
· Performs other duties, as assigned by management.
POSITION QUALIFICATIONS
Competencies:
· Strong attention to detail and accuracy.
· Ability to interpret blueprints, wiring diagrams, and specifications for hot tubs.
· Effective communication and teamwork skills.
· Problem-solving and analytical thinking.
· Commitment to safety, quality, and continuous improvement.
· Understanding of quality standards, safety protocols, and regulatory guidelines relevant to the specific industry.
SKILLS & ABILITIES
Education: High school diploma or equivalent required. Technical training in quality and manufacturing is preferred.
Experience: 3+ years of quality experience in a manufacturing environment; experience in plumbing, electrical or related industries preferred.
Computer Skills: Proficient in Microsoft Office. - Excel is a must. Experience with ERP systems preferred.
Certificates & Licenses: None required. Quality-related certifications or electrical/mechanical certifications preferred.
Other Requirements:
· Ability to use precision measurement tools (calipers, gauges, electrical meters).
· Familiarity with ISO 9001 or similar quality management systems preferred.
PHYSICAL DEMANDS
Select from list below
Standing
C
Speaking
C
Walking
C
Hearing
C
Sitting
O
Lift or Carry:
Handling/Grasping
C
10 lbs or less
C
Typing
O
11-20 lbs
C
Driving
O
21-50 lbs
F
Reaching Overhead
C
51-100 lbs
O
Reaching above Shoulder
F
Push or Pull:
Climbing
O
10 lbs or less
C
Squatting
F
11-20 lbs
C
Bending
F
21-50 lbs
F
Kneeling
F
51-100 lbs
O
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements: Must wear closed-toed shoes, protective eye wear and hearing protection. Must be able to lift and carry 50 pounds on a regular basis. Any other PPE that is required.
WORK ENVIRONMENT
Work is performed in the manufacturing facility. May experience temperature extremes during shift. The noise level in the work environment is usually moderate to loud. Working around dust and machinery with moving parts.
Supervisor Signature: ________________________________ Date: ______________
Human Resources Approval: __________________________ Date: ______________
Employee Signature: _________________________________ Date: ______________
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
- Grand Rapids, MI 49512 (Required)
Work Location: In person
