Senior Account Manager
Warm Thoughts Communications
Position Overview
The Senior Account Manager serves as the primary strategic and relationship lead for a portfolio of Warm Thoughts clients in the residential energy and home services industries.
Our Account Managers function as more than traditional agency account executives. For many clients, they effectively serve as an outsourced marketing director, developing a deep understanding of the client's business, identifying sales and marketing opportunities, developing strategy, and bringing together Warm Thoughts' internal specialists and external partners to execute against those objectives.
The Senior Account Manager is ultimately responsible for the health, retention and growth of the client relationship, as well as the successful delivery and performance of the marketing programs we provide.
Key Responsibilities
- Own and develop relationships with a portfolio of Warm Thoughts clients, serving as their primary agency contact and strategic marketing advisor.
- Develop a deep understanding of each client's business, markets, competitive environment, goals and challenges.
- Work with clients to develop integrated marketing strategies across digital and traditional channels.
- Translate client business objectives into actionable plans for Warm Thoughts' digital, creative, web, content and media teams.
- Lead client strategy and performance discussions, providing recommendations rather than simply reporting results.
- Evaluate campaign performance and ROI using available data and analytics, identify opportunities for improvement, and work with specialists to optimize results.
- Coordinate cross-functional internal teams and outside partners to ensure work is delivered successfully and according to agreed scope, schedule and budget.
- Maintain strong day-to-day account management discipline, including project oversight, follow-up, internal task management and client communication.
- Proactively identify opportunities to expand client relationships and recommend additional Warm Thoughts services when appropriate.
- Maintain responsibility for client satisfaction, retention and the overall financial health of assigned accounts.
- Contribute industry, marketing and strategic insight to the broader Account Services team.
- Participate in selected industry events and client meetings as appropriate.
What Success Looks Like
A successful Senior Account Manager:
- Becomes a trusted advisor whom clients rely on for marketing and business perspective.
- Develops strong, durable client relationships and maintains high client retention.
- Brings strategic thinking and recommendations to clients proactively rather than waiting for direction.
- Understands digital marketing well enough to evaluate performance, challenge assumptions and effectively lead conversations involving specialists.
- Keeps a complex portfolio of accounts and projects organized and moving forward.
- Identifies opportunities to grow both the client's business and Warm Thoughts' relationship with the client.
- Works collaboratively across the agency while taking clear ownership of client outcomes.
Experience & Capabilities
The ideal candidate brings significant experience in account management, marketing strategy and digital marketing, with the ability to operate comfortably with both business owners/senior executives and specialized marketing teams.
Strong candidates will demonstrate:
- Significant agency and/or client-side marketing experience.
- Strong strategic marketing and business acumen.
- Working knowledge of digital marketing, including paid media, SEO, social, websites/UX, email and analytics.
- Ability to interpret marketing performance and translate data into recommendations.
- Excellent client communication and relationship-management skills.
- Strong organizational and project-management discipline.
- Ability to manage multiple clients, priorities and deadlines simultaneously.
- Confidence working independently while collaborating effectively with specialists and senior agency leadership.
- Residential energy/HVAC/home-services experience is highly valued.
Position Structure
- Full-time, remote position.
- Portfolio of established Warm Thoughts client relationships.
- Base salary plus book-of-business compensation and new-business/upsell commissions.
- Benefits include health insurance options, 401(k) with company match, 20 days PTO to start, and other company benefits.
- Occasional client and industry travel.
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Are you a US citizen?
- Are you available to work between the hours of 8 am and 6 pm Eastern Time?
Education:
Experience:
- Account management: 5 years (Required)
Location:
Work Location: Remote
