At Sportsman's Warehouse, we provide outstanding gear and exceptional service to inspire outdoor memories.
Since 1986, when we opened our very first store in Midvale, UT, Sportsman's Warehouse has been on a remarkable journey. Today, we're proud to have grown to over 140+ locations across the United States and we're still expanding.
But our journey doesn't stop there. We're also committed to helping you craft your career path. At Sportsman's Warehouse, we believe in creating opportunities for individuals who are eager to begin their employment with us. We don't just offer jobs; we offer fulfilling careers with room to grow.
Benefits and Perks:
Wage: $20.68 - $23.79/Hourly
- Health, Dental & Vision Insurance
- Industry Leading Employee Discounts
- Employee Stock Purchase Plan
- Supplemental Insurance - STD, Critical Illness, Hospital Indemnification & Volunteer Life Insurance
- Employee Assistance Program
- Vendor SPIFF Opportunities
- Performance Bonus Opportunity
Purpose of Position
The Team Lead is responsible for supporting the Store Manager in overseeing daily operations and leading a high-performing team. This role involves direct supervision of select departments and areas of the store, with a focus on operational execution, Outfitter (employee) supervision, feedback, and coaching. The Team Lead plays a crucial role in maintaining a positive work environment, ensuring operational excellence, and contributing to overall store performance.
Duties and Responsibilities
Team Leadership & Development
- Assist the Store Manager in leading, training, and mentoring team members while fostering a culture of engagement, accountability, and high performance.
- Maintain clear, ongoing communication with Outfitters to clarify expectations, train on knowledge and skills, and address employee concerns.
- Support the performance evaluation process by providing constructive feedback to employees.
Operational Support
- Help manage daily store operations, ensuring compliance with company policies and procedures.
- Oversee departmental functions, ensuring tasks are completed efficiently and standards are maintained.
- Assist in executing opening and closing procedures, including store security and compliance.
Employee Management
- Monitor employee attendance, performance, and adherence to company policies, addressing issues promptly and professionally.
- Assist in hiring, training, and onboarding new team members to ensure smooth integration into the store culture.
- Facilitate conflict resolution among team members to promote a positive and collaborative work environment.
Sales & Customer Engagement
- Support the Store Manager in driving sales and achieving financial objectives through effective merchandising and customer engagement strategies.
- Ensure all employees are trained to deliver exceptional customer service and possess strong product knowledge.
- Assist in managing in-store events and promotional activities to increase customer engagement and traffic.
Compliance & Risk Management
- Ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
- Help maintain accurate inventory records, cycle counts, and compliance documentation.
Reporting & Communication
- Assist the Store Manager in analyzing sales, labor, and inventory reports to identify trends and inform decisions.
- Provide regular updates to the Store Manager on departmental performance and employee matters.
Other Responsibilities
- Perform additional tasks as assigned by the Store Manager, demonstrating flexibility and commitment to overall store success.
Required Skills
- Excellent customer service, sales skills, and product knowledge.
- Strong interpersonal skills with the ability to provide guidance and support a diverse range of team members.
- Excellent verbal and written communication skills, capable of building relationships with customers, employees, and suppliers.
- Organizational and multitasking abilities to handle a dynamic retail environment.
- Knowledge of inventory management and merchandising principles.
- Proficiency in budget management and understanding of financial practices.
- Familiarity with local outdoor trends, activities, and organizations to inform operational and merchandising decisions.
Education and Experience
- 2+ years of experience in a retail environment in a customer service focused position.
- Experience within an outdoor and/or sporting goods focused retailer.
- Experience in a team lead and/or supervisory role preferred but not required.
- Basic knowledge of relevant software and tools, including Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.
Physical Requirements
- Ability to read, interpret, and communicate instructions, reports, and other information.
- Ability to efficiently and safely scan, handle, and transfer merchandise, including frequently lifting or moving items up to 50 pounds.
- Ability to handle cash register operations accurately as required.
- Ability to go up and down stairs and/or ladders as needed.
- Ability to access all areas of the store to address concerns from customers and Outfitters.
- Ability to be mobile for the length of the scheduled shift, which may vary.
- Ability to work a variable work schedule, including nights, weekends, and holidays.
Travel Requirements
- Limited to no travel required.
Equal Opportunity Statement
Sportsman’s Warehouse is an equal opportunity employer and values diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, sexual orientation, disability, or any other protected status.
Sportsman's Warehouse is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
