*MUST BE ABLE TO WORK WEEKENDS*
Are You Ready to Create an Unforgettable Experience?
Do you thrive in fast-paced environments? Love interacting with people and delivering top-tier service? Have a passion for the outdoors while staying organized and detail-focused? We’re looking for energetic, personable, and highly responsible individuals to join our team as a Guest Experience Coordinator!
This is not your average desk job—this is a dynamic, customer-facing role that blends indoor operations with outdoor interaction. You’ll be the first point of contact in the office, helping guests get set up, and then stepping outside to confidently onboard them into their street-legal machines before they head out on self-guided adventures through the Smokies.
As a Guest Experience Coordinator, you’ll be responsible for selling and coordinating non-guided ride experiences, walking guests through routes curated by our team, and ensuring they feel confident, excited, and ready to hit the trail. In addition, you’ll play a key role in driving sales for our UTV off-road guided tours and ATV park experiences—matching guests with the right adventure and maximizing every opportunity.
This role is all about creating smooth, memorable experiences from start to finish while contributing directly to the park’s success through strong sales and guest interaction.
If you’re just looking for something slow-paced and routine, this isn’t the job for you. But if you enjoy high energy, love working with people, and take pride in delivering exceptional guest experiences, keep reading!
Why work for us?
✅ Work both indoors and outdoors in a stunning mountain environment
✅ Quick advancement opportunities – we promote from within!
✅ Competitive pay – earn up to $21/hour
✅ Hands-on training for vehicle operations & safety
✅ Be part of a tight-knit, adventure-loving team
✅ Career growth in the outdoor adventure & tourism industry
✅ Meet people from around the world & create unforgettable experiences
✅ Hard work does not go unnoticed!
✅ Advanced education opportunities provided by the company
What you’ll be doing:
- Answer incoming phone calls and respond to customer texts in a timely, professional manner
- Assist walk-in guests with bookings, questions, and overall experience planning
- Guide customers through onboarding, including clear instruction on vehicle operation and safety procedures
- Recommend and upsell upgraded experiences, longer rental durations, or premium vehicles when appropriate
- Assess guest needs and match them with the appropriate experience (street-legal rentals vs. off-road tours)
- Accurately collect and verify customer information and required documentation
- Coordinate and set up customer reservations and ensure all details are properly entered
- Manage bookings and scheduling through the reservation system
- Stay up to date with daily operations through internal team communication systems
- Clean, inspect, and detail rental vehicles to maintain high-quality standards
- Maintain cleanliness and organization of the storefront and work areas
- Deliver consistent safety briefings and ensure guest understanding before departure
- Assist with general upkeep of the property and surrounding grounds
Who We’re Looking For:
- Thrill-seekers who love the outdoors and enjoy being part of a high-energy environment.
- Problem-solvers who can think on their feet and handle unexpected situations with confidence.
- Individuals who can stay composed during busy times, effectively multitask, and keep operations running smoothly.
- People with strong customer service skills who enjoy interacting with guests and creating a positive, memorable experience.
- Safety-focused individuals who take responsibility seriously and ensure every guest is properly prepared before heading out.
- Team players with a strong work ethic who contribute to a positive and efficient work environment.
- Candidates with a great attitude—someone who shows up ready to work, stays positive, and supports the team.
- Reliable individuals who show up on time, prepared, and ready to handle the demands of the day.
- Detail-oriented people who can manage bookings, instructions, and guest interactions accurately without cutting corners.
- Those who are open to change and growth as the company continues to evolve and improve operations.
What You’ll Need:
✔ Strong customer service, communication, and sales skills
✔ Ability to multitask in a fast-paced environment
✔ Detail-oriented with a safety-first mindset
✔ Comfortable working indoors & outdoors in all weather
✔ Professional with guest interactions and problem-solving
✔ Valid driver’s license & reliable transportation
✔ Weekend & holiday availability
✔ Positive, reliable, and adaptable attitude
Our Core Values – Only Apply If You Align With These:
- Care – We prioritize the safety and well-being of our guests, our team, and our environment.
- Have Extreme Ownership – Take full responsibility for your actions and outcomes.
- Be Resourceful – Find solutions, think on your feet, and adapt to challenges.
- Align with Our Vision, Mission, Values, and Objectives – Everything we do serves our greater purpose.
- Start Each Day Focused and Grounded – Bring intention and energy to your work.
- Consider the Ripple Effect in Every Decision – Every action impacts our team, guests, and environment.
- Be a Positive Force – Positivity is contagious—bring enthusiasm and encouragement.
- Race Towards the Mission with an Emphasis on Quality – Speed is important, but quality is everything.
- Be an Example – Lead by example in professionalism, respect, and work ethic.
Think You’ve Got What It Takes? Apply Now!
If you’re excited about this opportunity and think you’re the right fit, we want to hear from you! Send us your resume, and let’s talk. Serious applicants only—this job is not for the faint of heart!
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Referral program
Shift availability:
Ability to Commute:
- Gatlinburg, TN 37738 (Required)
Ability to Relocate:
- Gatlinburg, TN 37738: Relocate before starting work (Required)
Work Location: In person
