Do you think like a strategist, an analyst, or a builder? Do you reflect on what the most satisfying insight you’ve ever uncovered in a sales environment is—and what changed because of it? Do you feel energized with the thought of redesigning a plan to improve long-term customer value instead of short-term revenue? The Director of Lifecycle Services & Training is your next opportunity! This is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.
In This Role, Your Responsibilities Will be:
- Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
- Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
- Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
- Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
- Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
- Manage the regional spare parts strategy and logistics network to ensure rapid response times.
- Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
- Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
- Support channel partners in developing their own service capabilities to extend the brand’s reach.
- Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
- Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.
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Who You Are:
You proactively develop relationships with a wide variety of people. You use customer insights to drive and guide the development of new offerings. You serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You enjoy the challenge of unfamiliar tasks. You enjoy multi-tasking; applies knowledge of the organization to advance multiple objectives. You keep the end in sight; puts in extra effort to meet deadlines.
For This Role, You Will Need:
- Bachelor's Degree Engineering, Business, or a related technical field
- 7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
- 5+ years in a senior leadership role overseeing after-market services
- Must be able to travel domestically and internationally, up to 60%
Legal authorization to work in the US - visa sponsorship will not be provided
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Preferred Qualifications That Set You Apart:
- Master’s degree in Engineering, Business, or a related technical field
- Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue.
- Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software)
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
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WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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