Top 5 Client success manager Jobs in Wallingford, Ct

Customer Success Manager
Gems Setra —Plainville, CT
- $100,870 - $187,110 a year
- 7 years
- Oracle
- Office
Customer Success Manager
HESCO —Rocky Hill, CT
- $60,000 - $70,000 a year
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Hartford, CT
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success Manager
Gems Setra —Plainville, CT
Experience in industrial, manufacturing, technical products, or complex B2B environments. Bachelor's degree in related field.
$100,870 - $187,110 a year
Signature Customer Success Account Manager - Stamford, CT
UPS —Stratford, CT
The SCSAM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively.
$70,260 - $123,000 a year
3d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
Customer Success Manager
DoorDash USA —Columbus, OH
The CSM acts as the merchants' "quarterback" post-launch — proactively managing relationships, identifying risks, coordinating cross-functional teams, and…
$74,800 - $110,000 a year
Quick Apply
2d

Show more jobs in cities nearby

I want to receive the latest job alert for client success manager in wallingford, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near wallingford, ct

Customer Success Manager jobs in Tucson, AZ

Customer Success Specialist jobs in Orlando, FL

Customer Success Manager jobs in Philadelphia, PA

Remote Customer Service jobs in Tucson, AZ

Customer Service Representative jobs in Knoxville, TN

Customer Success Manager jobs in West Seattle, WA

Customer Success Manager jobs in Temecula, CA

Airline Customer Service jobs in John F. Kennedy International Airport, NY

Customer Success Manager jobs in Gaithersburg, MD

Customer Success jobs in Remote

Customer Success Manager jobs in Houston, TX

Customer Success Manager jobs in Tysons Corner, VA

Customer Success Manager jobs in Hawthorne, CA

Call Center Customer Service Work From Home jobs in Mcallen, TX

Customer Success Manager jobs in Madison, WI

Customer Success Manager jobs in Charlotte, NC

Customer Service Representative Remote jobs in Danbury, CT

Director Of Customer Success jobs in Ohio

Director Of Customer Success jobs in Waltham, MA

Director Of Customer Success jobs in Plano, TX

Customer Success Manager

Gems Setra
Plainville, CT

Apply Now

Job Details

$100,870 - $187,110 a year

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
Metrics Reporting
Frontline customer support management
Team development
Key Performance Indicators
Leading team collaboration initiatives
Cross-functional communication
Team building
Analytics

Full Job Description

Plainville, CT, United States

North America Customer Success Manager

Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing

The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.

Key Responsibilities:

Customer Success Strategy & Operating Model

Lead a unified customer success model across tactical support and strategic account teams.

Establish clear roles, service standards, escalation paths, and engagement expectations.

Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development

Coach, develop, and support a high-performing Customer Success team.

Set priorities, allocate resources, and reinforce accountability through regular performance cadence.

Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience

Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.

Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.

Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support

Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.

Partner with Sales and Commercial teams to align customer support with account priorities and business needs.

Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption

Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.

Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:

Required

7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.

Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.

Strong problem-solving and analytical capability with experience using KPIs to improve performance.

Ability to influence across functions and resolve customer or operational issues in a matrixed environment.

Familiarity with CRM, ERP, case management, or reporting systems.

Preferred

Bachelor's degree in related field
Experience leading both high-volume service teams and strategic customer-facing support roles.

Experience in industrial, manufacturing, technical products, or complex B2B environments.

Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.

Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:

This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.

#LI-JW2

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Gems Setra

Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 100870.00-187110.00

Apply Now

Refine Your Search

client success manager jobs in wallingford, ct

Customer Success Manager

Customer Success Manager

Senior Director, Customer Success (RapidScale)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for client success manager in wallingford, ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected