Top 99 guest service agent Jobs in walnut, ca

Hotel Front Desk Manager - OPERA FRONT DESK SYSTEM
Holiday Inn Express & Suites Ontario Airport —Ontario, CA
- From $25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
- Employee discount
Quick Apply
3d
Hotel Front Desk Agent
Quality Inn and Suites Montebello —Montebello, CA
- Up to $18.25 an hour
- Part-time
- Spanish
- No background check
- English
- Paid time off
- Employee discount
Quick Apply
11d
Hotel Night Auditor & Front Desk Guest Service Agent
Quality Inn and Suites Montebello —Montebello, CA
- From $18 an hour
- Part-time
- Spanish
- English
- Hotel
- Paid time off
- Flexible schedule
Quick Apply
9d
Guest Service Agent (3p-11p)
The Cove Hotel Long Beach —Long Beach, CA
- $20.00 - $20.50 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
Quick Apply
Guest Services Representative II
Living Spaces —La Mirada, CA
- $19.15 - $24.85 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Employee assistance program
Quick Apply
Front Desk Agent
Buena Park Grand hotel —Buena Park, CA
- $17 - $21 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Free parking
- Employee discount
Quick Apply
Front Desk Agent
Staybridge Suites Anaheim —Anaheim, CA
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
4d
Front Desk Agent
Hilton Garden Inn Hotel —Pomona, CA
- $17.50 - $18.25 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Free parking
- Paid time off
Quick Apply
Guest Service Representative/Hotel Front Desk (part-time)
Everhome Suites Ontario —Ontario, CA
- $16.90 - $18.50 an hour
- Part-time
- Background check
- Hotel
- Team management
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Hilton Garden Inn Arcadia —Arcadia, CA
- $18.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Residence Inn Ontario —Ontario, CA
- $18 - $19 an hour
- Computer literacy
- Residential
- Hotel
11d
Front Desk Agent
The Anaheim Hotel —Anaheim, CA
- $24.50 an hour
- Part-time
- Sales
- Mid-level
- Hotel
- Dental insurance
- 401(k)
Quick Apply
Guest Sales Associate
Massage Envy —Anaheim Hills, CA
- $16.89 an hour
- Part-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Flexible schedule
Quick Apply
Guest Service Agent
Ontario SpringHill Suites by Marriott —Ontario, CA
- $17.50 - $19.00 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent
Rebel Hotel Company —Ontario, CA
- Part-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Rancho Cucamonga Hilton Garden Inn —Rancho Cucamonga, CA
- $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
1d
Part-Time Front Desk Agent
Hilton Garden Inn Irvine —Irvine, CA
- $20 - $21 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
- Paid holidays
- Paid sick time
Quick Apply
Front Desk Agent
Residence Inn by Marriott La Mirada - Buena Park —La Mirada, CA
- $17 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hyatt House/Place Ontario —Ontario, CA
- From $18 an hour
- Full-time
- Hotel
- In-person
- Communication skills
Quick Apply
Night Auditor (Part Time)
Courtyard by Marriott Anaheim and Waterpark —Anaheim, CA
- From $24 an hour
- Part-time
- Management
- Word processing
- Windows
- Paid time off
- Employee discount
Quick Apply
9d

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Hotel Front Desk Manager - OPERA FRONT DESK SYSTEM

Holiday Inn Express & Suites Ontario Airport -
Ontario, CA

Quick Apply

Job Details

Full-time
From $25 an hour
3 days ago

Benefits

Employee discount

Qualifications

Customer communication
Staff supervision
Teamwork
Interpersonal skills
Team management
Task prioritization
Problem-solving
Recruiting
Property management systems (PMS)
Office management
OPERA

Full Job Description

Availability:

The hotel operates 24/7. This position requires flexibility to work varying schedules, including weekends and holidays, based on business needs.”

Job Duties:

Strong knowledge of OPERA System.
The Front Desk Manager is responsible for arranging and/or providing shift coverage as needed when front desk agents or night audit staff call off.
Maintain a professional, friendly, and guest-focused demeanor.
Responsible for monitoring IHG overall experience scores and leading corrective actions to improve results.
Job duties may change or additional responsibilities may be assigned based on operational needs.
Go over daily arrivals, double check for the third-party payments, routing, direct bill set up, and etc.
Send invoices to all AR accounts.
Go over rate codes daily.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Manage the front desk team, including scheduling, training, and performance evaluations
Supervise and manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
Recruit, train, and develop a high-performing front desk team.
Maintain cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation.
Ensure compliance with hotel policies, procedures, and standards.
Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain high customer satisfaction and quality service.
Analyze and monitor key performance indicators to identify areas for improvement.
Maintain accurate records of guest information, room availability, and financial transactions
Coordinate with other hotel departments to ensure seamless guest experiences.
As MOD, he/she will also spend some time moving about the hotel overseeing the various departments.
Achieves customer satisfaction and room revenue goals by supervising the Front Office operation.
Ensures that the Front Desk is staffed appropriately by utilizing business forecasts to schedule employees.
Oversees and participates in the prompt and courteous check-in and check-out of customers.
Addresses questions or problems pertaining to customer room accommodations and rates.
Controls open and closed dates, availability and condition of rooms.
Maintains room security by providing effective key and key-card control and participates in matters relating to customer room security.
Monitors advance deposit procedure.
Conducts service training on a regular basis.
Monitors service scores and teamwork on a regular basis and counsels employees on providing service and teamwork.
Performs other duties as required to provide service and teamwork.
Prepares proper follow-up and/or forecasts to aid in management decision making.
Conducts effective employee meetings and counseling sessions.
Determines, communicates, and monitors achievement of standards of performance on a timely basis.
Plans and coordinates hotel housing activities by working closely with Sales, Housekeeping, and other departments.
Checks daily for out-of-order rooms, VIP rooms, and special accommodation requests.
Coordinates group arrivals and departures.
Controls and pre-assigns code markings for groups booked.
Assures the cleanliness and orderly condition of the Front Office area by conducting daily inspections.
Checks Front Office machines and equipment periodically.
Takes corrective action where required to improve safety of work areas.
Ensures that employees are trained in emergency procedures.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork.

Qualifications:

Must be able to work a flexible schedule and shifts, including weekends and holidays.
Minimum one-year supervisory experience in a hotel setting.
Previous experience with Opera or similar property management system.
Must have good verbal and written communication skills.
Must use good judgement.
Must work as a team and drive results.
Must be an organized individual with excellent prioritization skills.
Must be able to work well in a fast-paced environment.
Must have good work ethic.
Must display a positive attitude.
Ability to lift up to 40 lbs and stand for extended periods of time, with or without reasonable accommodation
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Ability to walk, stand and bend continuously throughout the day.
Must be able to stand for long periods of time

Job Type: Full-time

Pay: Starting from $25.00 per hour

Benefits:

Employee discount

Work Location: In person

Job address: Ontario, CA 91761

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

Employee discount

Ability to Commute:

Ontario, CA 91761 (Required)

Ability to Relocate:

Ontario, CA 91761: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

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