Top 31 Application support manager Jobs in Walnut Creek, Ca

Senior Manager, Field Application Support
Meso Scale Diagnostics, LLC. —San Francisco, CA
- $131,600 - $205,700 a year
- Up to 50% travel
- Public speaking
- Office
- Paid parental leave
- AD&D insurance
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Administrative Manager - Alcatraz Cruises
Hornblower —San Francisco, CA
- $75,000 - $80,000 a year
- Extended hours
- Driver's License
- Team management
- Fair chance
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Manager, Web Platforms and Digital Experience
University of California San Francisco —San Francisco, CA
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Quality Assurance Lead
CareDx, Inc. —Brisbane, CA
- $112,000 - $140,000 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Training & development
- Commuter assistance
- Employee stock purchase plan
Construction & Logistics Manager (Aviation / Airport Projects)
TYLin —San Francisco, CA
- $156,000 - $176,000 a year
- Full-time
- Construction site
- Engineering
- Continuous improvement
- Disability insurance
- Health insurance
Automation Lead
Genentech —San Francisco, CA
- $147,600 - $274,200 a year
- Online Application
- Office
- Finance
- IT
Partnership Development Manager
Open Staffing Foundation —San Francisco, CA
- $85,000 - $110,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Product management
- Commuter assistance
- Paid holidays
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Senior Customer Success Manager - Enterprise
Gorgias —San Francisco, CA
- $151,232 - $167,152 a year
- Full-time
- Senior level
- Communication skills
Adobe Edge Delivery Services Technical Lead
Accenture —Walnut Creek, CA
- $68,300 - $218,800 a year
- Full-time
- 3 years
- JavaScript
- US work authorization
- Paid holidays
- Disability insurance
Manager, Manufacturing Systems
Zoox —Hayward, CA
- $211,000 - $254,000 a year
- Email
- Computer science
- Computer Science
- 11+ years
- Disability insurance
- Health insurance
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Compensation Lead
Plaid —San Francisco, CA
- $122,880 - $192,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Growth & Development Leader
Genentech —San Francisco, CA
- $103,200 - $191,600 a year
- Online Application
- Office
- 3 years
- Bachelor's degree
1d
Senior Diet Office Supervisor
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Hybrid work
- ServSafe
- Computer literacy
- Adults
7d
Regional Design Technology Lead - Computation Platforms
Gensler —San Francisco, CA
- $130,000 - $150,000 a year
- Full-time
- Java
- Bachelor's degree
- Military encouraged
- Profit sharing
- Paid holidays
Legal Practice Technology Product Lead
Kirkland and Ellis —San Francisco, CA
- $153,000 - $220,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Residential
- Health insurance
- Paid time off
Product Manager IV - Salesforce
AAA NCNU —Walnut Creek, CA
- $135,158 - $193,080 a year
- Full-time
- Bachelor of Science
- 11+ years
- Research
- Wellness program
- Paid holidays
Quick Apply
SAP Solution Architect Manager
Accenture —Walnut Creek, CA
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Microsoft Office
- 3 years
- Mentoring
- Paid holidays
- Disability insurance
AO/SI Solution Architect Senior Manager/Associate Director
Accenture —Walnut Creek, CA
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Oracle
- 3 years
- US work authorization
- Paid holidays
- Disability insurance
Sales Engagement Program Manager
U.S. Bank National Association —San Francisco, CA
- $92,820 - $109,200 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
8d
Strategy & Sales Operations Lead, Specialist Core Services (SAT)
Amazon Web Services, Inc. —San Francisco, CA
- $133,900 - $199,300 a year
- Full-time
- 5 years
- Writing skills
- Analysis skills
- AD&D insurance
- Health insurance
7d

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Senior Manager, Field Application Support

Meso Scale Diagnostics, LLC. -
San Francisco, CA

Quick Apply

Job Details

$131,600 - $205,700 a year

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time
Pet insurance

Qualifications

Customer communication
Staff supervision
Team leadership
Task prioritization
Laboratory staff supervision
General management
Molecular biology

Full Job Description

POSITION SUMMARY

The purpose and scope of the position is to manage a regional team of field application scientists (FAS). Specifically the manager will monitor individual performance, identify areas of growth and continuing education, train new field application scientists in the territory and ensure company directives and policies are followed by all team members. This position will also be responsible for field application support to include providing scientific support to account managers, new and existing customers for selected accounts in assigned territory. Finally, this position will mentor and provide guidance to other FAS Managers.

DUTIES AND RESPONSIBILITIES

Responsible for ensuring the integration of information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking.
Ensure successful team building by completing the following duties:
- Managing a regional team of field application scientists.
- Performing annual, intermittent and disciplinary reviews.
- Providing training and development opportunities for new and current team members.
- Providing ongoing mentoring and support for reporting by team member.
- Working closely with Director or Vice President of Scientific Support as needed.
- Mentoring FAS Managers.
Manage Customer Support
- Train customers on the use of MSD assays, instrumentation and software.
- Assist existing customers with assay troubleshooting and data analysis.
- Provide support for customers wishing to develop their own assays on MSD.
- Collaborate with regional sales managers to coordinate interactions between the sales and applications teams in the territory.
Create reports and presentations from assay development visits, trainings and new evaluations.
Present scientific seminars at customer sites and conferences.
Present internal scientific peer training session to sales, FAS and management teams.
Attend conferences and trade shows, provide feedback and reports.
Provide market and product feedback to internal teams.
Monitor and review current literature referencing MSD products.
Be aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to colleagues and sales team.

EXPERIENCE AND QUALIFICATIONS

Ph.D. in Life Sciences or related area required
- Master’s or Bachelor’s degree in related field with equivalent experience considered
A minimum of five years of experience in a field application or scientific support position required; including a minimum of three years of hands on experience working in molecular biology lab, clinical lab, discovery lab or biochemistry in a research or clinical setting
Experience in protein biochemistry required
A minimum of five years of supervisory experience

KNOWLEDGE, SKILLS AND ABILITIES

A thorough understanding of the sales process for capital equipment and reagent sales in the life sciences marketplace
Demonstrated a thorough understanding of the principles of immunoassays, their development and their applicability in different research fields
A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.
Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines.
Solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results.
Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.).
Ability to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain composure under pressure. Can easily mediate and resolve conflicts.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Demonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem-solving
Good understanding and competency with software and software systems.
Working knowledge of lab regulatory environments in academia and industry, experience of GxP workspaces.
Ability to travel and work outside normal business hours as needed.

PHYSICAL DEMANDS

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office and travel on a regular basis.

WORK ENVIRONMENT

This position may require up to 30-50% travel within the designated territory to customer sites up to four/five days a week These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).

COMPENSATION SUMMARY

The annual base salary for this position ranges from $131,600. to $205,700. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.

Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

application support manager jobs in walnut creek, ca

Senior Manager, Field Application Support

Administrative Manager - Alcatraz Cruises

Manager, Web Platforms and Digital Experience

Quality Assurance Lead

Construction & Logistics Manager (Aviation / Airport Projects)

Automation Lead

Partnership Development Manager

Senior Customer Success Manager - Enterprise

Adobe Edge Delivery Services Technical Lead

Manager, Manufacturing Systems

Compensation Lead

Growth & Development Leader

Senior Diet Office Supervisor

Regional Design Technology Lead - Computation Platforms

Legal Practice Technology Product Lead

Product Manager IV - Salesforce

SAP Solution Architect Manager

AO/SI Solution Architect Senior Manager/Associate Director

Sales Engagement Program Manager

Strategy & Sales Operations Lead, Specialist Core Services (SAT)

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