Top 127 Customer support & client services managers Jobs in Walnut Creek, Ca

Supervisor, Operations
24 Hour Home Care - Corporate Division —Concord, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Membership Director - Presidio Y
YMCA of Greater San Francisco —San Francisco, CA
- $75,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
Quick Apply
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Account Manager
Confidential —San Francisco, CA
- $60,000 - $85,000 a year
- Email
- Hybrid work
- Writing skills
- Mid-level
- Business development
- Profit sharing
- Commuter assistance
Quick Apply
Supervisor - Customer Service Airport Operations
United Airlines —San Francisco, CA
- $80,235.90 - $98,066.10 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Customer Operations Lead
Hercules —San Francisco, CA
- $100,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Travel
- Health insurance
- Dental insurance
Quick Apply
Manager, Client Relationship Management
Human Interest —San Francisco, CA
- $100,000 - $110,000 a year
- Remote
- Mid-level
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Client Services Manager - Security
GardaWorld Security Services U.S. —Emeryville, CA
- $85,000 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Director of Customer Experience
Dutch —Oakland, CA
- $150,000 - $180,000 a year
- Full-time
- Remote
- 8 years
- Presentation skills
- Recruiting
- Disability insurance
- Dental insurance
Quick Apply
11h
Customer Support Lead
The San Francisco Compute Company —San Francisco, CA
- $200,000 - $270,000 a year
- Full-time
- Hybrid work
- Office
- Travel
- Fair chance
- Health insurance
- Dental insurance
13d
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Senior Client Manager
Gallagher Benefit Services —Walnut Creek, CA
- $83,500 - $163,000 a year
- Writing skills
- High school diploma or GED
- Supervising experience
Senior Manager, Customer Experience, Ever - SF
Ever —San Francisco, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Manager, Workforce Operations
Whatnot —San Francisco, CA
- $140,000 - $160,000 a year
- Full-time
- 6 years
- Mid-level
- SQL
- Paid parental leave
- Health insurance
1d
Associate Manager, Premier Support (Customer Experience)
Ramp —San Francisco, CA
- $100,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Analysis skills
- Home Health
- APIs
- Travel reimbursement
- AD&D insurance
7d
Senior Manager, Customer Experience
Ethos Life —San Francisco, CA
- $122,000 - $170,000 a year
- Full-time
- Remote
- 8 years
- Fair chance
- Senior level
- Life insurance
8d
VP of Customer Success
SewerAI Corporation —Walnut Creek, CA
- $245,000 - $262,500 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Health insurance
- Dental insurance
Strategy & Operations Programs, Support
OpenAI —San Francisco, CA
- $240,000 a year
- Full-time
- 5 years
- Analysis skills
- Fair chance
Senior Manager, Support Operations
Rippling —San Francisco, CA
- $114,000 - $171,000 a year
- Full-time
- Mentoring
- Senior level
- Leadership

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Supervisor, Operations

24 Hour Home Care - Corporate Division -
Concord, CA

Quick Apply

Job Details

$71,000 - $85,000 a year

Qualifications

Customer communication
Productivity software
Associate's degree

Full Job Description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you're supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Supervisor, Operations supports frontline operational execution within a branch, office, or defined local market providing non-clinical care services to individuals with intellectual and developmental disabilities (IDD). This role oversees daily workflows, customer service operations, call center performance, and case escalations to ensure a consistent, high-quality experience for clients and caregivers. Working closely with the Manager or Senior Manager, Operations, the Supervisor provides day-to-day coaching and workflow direction while serving as a key resource for operational excellence and continuous improvement.

Primary Responsibilities

Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

This is a hybrid position, coming into the Concord office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

Associate's degree required; bachelor's degree preferred.
2+ years of operations, customer service, staffing, scheduling, or care delivery experience; experience in healthcare, home care, disability services, or a similar service environment preferred.
Previous lead, senior coordinator, or supervisory experience preferred.
Proficiency with Microsoft Office; experience with CRM, scheduling, or EVV systems preferred.
Strong communication, organizational, and problem-solving skills; bilingual Spanish is a plus.

Skills

Customer service
Team leadership
Workflow coordination
Call center operations
Problem-solving
Communication
Organization
Coaching

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

By Email: [email protected]
By Web: https://dcba.lacounty.gov/contact-us/
By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

Quick Apply

Refine Your Search

customer support & client services managers jobs in walnut creek, ca

Supervisor, Operations

Client Service Manager

Membership Director - Presidio Y

Service Manager

Account Manager

Supervisor - Customer Service Airport Operations

Customer Operations Lead

Manager, Client Relationship Management

Client Services Manager - Security

Director of Customer Experience

Customer Support Lead

Customer Support Lead

Senior Client Manager

Senior Manager, Customer Experience, Ever - SF

Manager, Workforce Operations

Associate Manager, Premier Support (Customer Experience)

Senior Manager, Customer Experience

VP of Customer Success

Strategy & Operations Programs, Support

Senior Manager, Support Operations

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