Top 4 Customer service representative Jobs in Walnutport, Pa

Customer Care Representative
Casella Waste Systems, Inc. —Northampton, PA
- Full-time
- Research
- Mid-level
- High school diploma or GED
Quick Apply
9h
Commercial Lines Customer Service Representative Assistant
Brosky Insurance Agency Inc —Allentown, PA
- Full-time
- Office
- Entry level
- Commercial
- Vision insurance
- Life insurance
Quick Apply
14h
Customer Service Specialist
Sherwin-Williams —Whitehall Township, PA
- $17.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
10h

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Commercial Lines Customer Service Representative Assistant
Brosky Insurance Agency Inc —Allentown, PA
Contact carriers as required and answer correspondence in a timely manner. Answer and process telephone requests. Stock supplies in commercial lines department.
Quick Apply
14h
Warehouse Recruiting Assistant (Staffing)
Penske Truck Leasing and Logistics —Reading, PA
Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and…

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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. If you believe you’ve encountered a recruiting scam…
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Customer Care Representative

Casella Waste Systems, Inc. -
Northampton, PA

Quick Apply

Job Details

Full-time
9 hours ago

Qualifications

Customer communication
Customer relationship building
High school diploma or GED
Client database systems
CRM system proficiency
Productivity software
Technical Proficiency
Stakeholder relationship building
Microsoft Dynamics

Full Job Description

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions

Level I: 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in Casella’s business products and services as well as in customer service and client relationship management. Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of solving increasingly complex problems and offering solutions that engage and retain customer base.

Level II: 1-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications as needed. Adept at resolving most escalations and handling a high volume of calls.

Senior Level: 2-4+ years of progressively complex experience in the customer service and client relationship management field. Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales. Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments.

The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.

Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Quick Apply

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customer service representative jobs in walnutport, pa

Customer Care Representative

Commercial Lines Customer Service Representative Assistant

Customer Service Specialist

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