Top 3 Technical support specialist Jobs in Walterboro Sc

Technical Support Specialist
Volvo Cars AB —Ridgeville, SC
- ASE Certification
- Microsoft Outlook
- Dealership
- Wellness program
- Paid parental leave
12d

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Desktop Support Specialist
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Technical Support Specialist

Volvo Cars AB -
Ridgeville, SC

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Job Details

12 days ago

Benefits

Wellness program
Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance
Retirement plan

Qualifications

ASE Certification
On-site technical support
Microsoft Outlook
Defect resolution root cause analysis
Automotive diagnostic scan tool usage
Phone communication
Team leadership
5 years
Spreadsheets
Defect analysis
ASE Advanced Engine Performance Specialist Certification
Presentations for conferences or internal meetings
In-person customer service
Incident Escalation
Internal employee customer service
Experience working in the automotive repair industry
Organizational skills
Warranty issues management
Equipment testing
Root cause analysis
OEM
Senior level
Associate's degree
Escalation handling
Leadership
Communication skills
Negotiation

Full Job Description

Let's introduce ourselves

We are looking for motivated and driven individuals to provide technical support to retailer technicians and internal customers. Support is provided using strong written, verbal, and face to face communication skills. This position is based in the office and requires occasional travel to resolve difficult customer concerns and travel for training. The candidate will provide the highest quality information and repair methods that comply with Volvo's established repair methods and procedures. This position requires the candidate to work together as part of a local support hub and operate independently when necessary.

What you'll do

Assist Retailer Technicians with guided expert level diagnostics to ensure a prompt vehicle repair
Analyze, document, and report technical faults found on Volvo products and diagnostic tools
When necessary, escalate appropriate problems or situations to resolve the concern timely
Investigate and resolve difficult repair situations by duplicating and testing during development days.
Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.
Looks for new and innovative solutions to problems and finds creative ways to produce results
Display a good understanding of the organization's mission, goals, and strategies in daily work
Travel two to four times per year, both within the US and internationally

What you'll bring

Associate or Bachelor degree preferred, or automotive technical certification considered
Five years of Automotive experience including electrified vehicles (master technician preferred)
Electrified vehicle training (Volvo, or other OEM) strongly preferred
Eight ASE (Automotive Service Excellence) and L1 (Advanced level specialist)
Work independently and with a team to analyze a problem, identify the root cause, and document the results
Leadership skills are also a plus, such as a shop foreman or a team leader
Extensive knowledge of diagnostic procedures, manufacturer specific special tools, and test equipment
Knowledge of Volvo Repair methods and tools a plus
Basic knowledge of warranty policy and procedures
Strong written and verbal communication skills required
Strong Microsoft (Excel, Outlook, etc.) skills with the ability to learn additional software programs.
Handle several tasks and responsibilities simultaneously
Strong presentation skills to present technical information to different audiences
Persuade and negotiate via phone, in person, build and give effective presentations
Interact professionally representing the Volvo brand with employees and customers in a Volvo retailer

Let's talk benefits

Join Volvo Cars and enjoy a comprehensive range of benefits designed with you in mind. Our programs offer choice, flexibility, and exceptional value, including competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts, most of which start on day one of employment. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions.
As part of our commitment to your well-being, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents. Additionally, employees and their eligible family members can lease a new Volvo at discounted rates through the Volvo Employee Lease Program (VELP). At Volvo Cars, our benefits extend beyond the workplace to enhance your life and support your family.

Volvo Car is an equal opportunity employer. The successful candidate must be legally authorized to work in the US without sponsorship.

Apply Now

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technical support specialist jobs in walterboro sc

Technical Support Specialist

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