Top 136 Assistant hotel manager Jobs in Waltham, Ma

Assistant Rooms Ops Manager (Front Desk)
Marriott International, Inc —Boston, MA
- $34.13 - $41.35 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Office Assistant Manager
AccorHotel —Boston, MA
- $72,000 - $74,000 a year
- Full-time
- Mid-level
- 1 year
- Ability to stand for extended periods
Quick Apply
6d
Assistant General Manager
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- English
- Windows
- Disability insurance
- Health insurance
Quick Apply
Assistant Manager
Harvard University —Cambridge, MA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Commuter assistance
- Health insurance
7d
Assistant General Manager - Tatte Hingham
Tatte Bakery & Café —Hingham, MA
- $66,000 - $81,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- ServSafe
- Dental insurance
- Employee assistance program
Quick Apply
Housekeeping Manager
United Temps, Inc —Boston, MA
- $1,500 a week
- Temporary
- Microsoft Outlook
- Writing skills
- Basic math
Quick Apply
7d
Assistant General Manager - Boston
Tatte Bakery & Café —Boston, MA
- $66,000 - $81,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- ServSafe
- Dental insurance
- Employee assistance program
Quick Apply
Assistant Front Office Manager
The Colonnade Hotel —Boston, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Assistant Front Office Manager
Hersha Hospitality Management, LP —Boston, MA
- $31.39 an hour
- Overtime
- Sales
- Writing skills
- Mid-level
14d
Assistant Front Desk Manager
Marriott Boston Quincy —Quincy, MA
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Senior Administrative Assistant
Sanofi —Cambridge, MA
- $31.32 - $41.76 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Parental leave
Hotel Assistant Manager
Extended Stay America —Waltham, MA
- $25.63 - $26.03 an hour
- Full-time
- Writing skills
- Basic math
- English
- AD&D insurance
- Disability insurance
Quick Apply
Assistant Front Office Manager
The Langham Boston —Boston, MA
- $78,000 - $84,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
Executive Assistant
Harvard University —Cambridge, MA
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Commuter assistance
- Health insurance
Assistant Front Office Manager
Boston Harbor Hotel —Boston, MA
- $31.39 an hour
- Overtime
- Sales
- Writing skills
- Mid-level
14d
Assistant Director of Front Office
The Newbury Boston —Boston, MA
- $90,000 - $95,000 a year
- Full-time
- Word processing
- Mid-level
- Windows
Asst General Manager
Boston Woburn Hilton —Woburn, MA
- English
- Mid-level
- Hotel
Quick Apply
Assistant General Manager | Hilton Garden Inn, Marlborough
CSM Lodging Services Incorporated —Marlborough, MA
- $80,000 - $85,000 a year
- 3 years
- Hotel
- High school diploma or GED
Quick Apply
7d
Front Desk Supervisor
Courtyard Boston Downtown/North Station —Boston, MA
- $33.98 an hour
- Basic math
- Mid-level
- Hotel
Quick Apply
4d
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel

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assistant hotel manager jobs near waltham, ma

Assistant Rooms Ops Manager (Front Desk)

Marriott International, Inc -
Boston, MA

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Job Details

Full-time
$34.13 - $41.35 an hour

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26093392
Job CategoryRooms & Guest Services Operations
Location606 Congress St, Boston, Massachusetts, United States, 02210
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $34.13-$41.35 per hour
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

assistant hotel manager jobs in waltham, ma

Assistant Rooms Ops Manager (Front Desk)

Front Office Assistant Manager

Assistant General Manager

Assistant Manager

Assistant General Manager - Tatte Hingham

Housekeeping Manager

Assistant General Manager - Boston

Assistant Front Office Manager

Assistant Front Office Manager

Assistant Front Desk Manager

Senior Administrative Assistant

Hotel Assistant Manager

Assistant Front Office Manager

Executive Assistant

Assistant Front Office Manager

Assistant Director of Front Office

Asst General Manager

Assistant General Manager | Hilton Garden Inn, Marlborough

Front Desk Supervisor

Guest Services Supv

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