Top 180 Help desk support Jobs in Waltham, Ma

Veracross Student Information System Data Specialist
International School of Boston —Cambridge, MA
- $70,000 - $100,000 a year
- Full-time
- School experience
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Help Desk Specialist
Atlantic Group —Boston, MA
- $35 - $40 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Mentoring
Quick Apply
Support Engineer/Field Technician
Velonex Technologies —Boston, MA
- $30 - $34 an hour
- Full-time
- Hybrid work
- Google Workspace
- Ability to walk for extended periods
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
IT Incident and Reporting Manager
Yoh, A Day & Zimmermann Company —Boston, MA
- $40 - $46 an hour
- Contract
- University
- Organizational skills
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
10d
Associate Systems Administrator, Remote Field Services
Carvana —Boston, MA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Outlook
- English
- Wellness program
- Health insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $58,000 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
Helpdesk Level 1 & 2 (Contract Position)
CyberFire IT Solutions —Lexington, MA
- $30 - $40 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
2d
IT Support Engineer
ZoomInfo Technologies LLC —Waltham, MA
- $51,100 - $80,300 a year
- Mid-level
- Office
- Windows
7d
Desktop Support Specialist/Helpdesk
Rockland Federal Credit Union —Canton, MA
- $28.80 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- AD&D insurance
Quick Apply
Desktop and Field Sales Support Specialist
Cogent Biosciences —Waltham, MA
- $35 - $42 an hour
- Azure
- Microsoft Outlook
- Mid-level
- Free parking
- Paid parental leave
Quick Apply
IT Support-Tier I Technician - Herb Chambers
Asbury —Brookline, MA
- $30 - $35 an hour
- Full-time
- Dealership
- 5 years
- Mid-level
Quick Apply
IT Support Specialist
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $62,400 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Assistant (Temporary)
Massachusetts Bay Community College —Wellesley Hills, MA
- $20 an hour
- Temporary
- Classroom
- Windows
- Communication skills
3d
IT Helpdesk Specialist
MORSE Corp —Cambridge, MA
- $60,000 - $100,000 a year
- Research
- Mid-level
- Windows
Quick Apply
Help Desk Technician
TeamLogic IT of Northeast Massachusetts —Woburn, MA
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
- Work from home
Quick Apply
Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Desktop IT Support Technician
MAK Technologies —Cambridge, MA
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
9d
IT Desktop Support Specialist
Charles River Analytics —Cambridge, MA
- $55,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid parental leave
8d
PMIS User Admin Support Specialist (Full-time)
PMWeb —Wakefield, MA
- Full-time
- Hybrid work
- Training & development
- Entry level
- Health insurance
- Dental insurance
Service Associate
Allworth Financial —Waltham, MA
- $60,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Paid holidays
2d

I want to receive the latest job alert for help desk support in waltham, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near waltham, ma

Service Desk Technician jobs in Boston, MA

Helpdesk Specialist jobs in Boston, MA

Systems Administrator jobs in Boston, MA

Helpdesk Technician jobs in Milton, MA

Desktop Support Technician jobs in Cambridge, MA

IT Support Specialist jobs in Cambridge, MA

Incident Manager jobs in Boston, MA

Systems Administrator jobs in Cambridge, MA

IT Support jobs in Waltham, MA

Desktop Support Technician jobs in Canton, MA

Desktop Support Technician jobs in Waltham, MA

Technical Support Associate jobs in Wellesley Hills, MA

Service Desk Technician jobs in San Juan, PR

Entry Level It Help Desk jobs in Arizona

Service Desk Technician jobs in Converse, TX

Service Desk Technician jobs in Chicago, IL

Service Desk Technician jobs in Dallas, TX

Helpdesk Specialist jobs in Canonsburg, PA

Customer Support Specialist jobs in Houston, TX

Learning Specialist jobs in San Francisco Bay Area, CA

Veracross Student Information System Data Specialist

International School of Boston -
Cambridge, MA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Teamwork
English
Bachelor's degree
Process management

Full Job Description

Overview

The Veracross Student Information System Data Specialist oversees the operation, configuration, data integrity, reporting, and user support of the School’s Veracross/Axiom Student Information System. This position serves as the primary point of contact for SIS-related requests, data projects, reporting needs, user permissions, workflows, integrations, and vendor support.

The Veracross Student Information System Data Specialist works closely with faculty, staff, administrators, families, and external partners to ensure accurate data, efficient processes, timely issue resolution, and effective use of the system across the school. This position supports the ongoing improvement of SIS-related workflows and helps ensure that school data is accurate, secure, accessible to appropriate users, and aligned with institutional needs.

Duties and ResponsibilitiesSIS Administration and Data Management

Administer and maintain the Veracross/Axiom Student Information System, including system settings, user accounts, roles, permissions, portals, forms, workflows, reports, exports, and related configurations.
Serve as the primary point of contact for Veracross-related questions, support requests, data needs, and system issues.
Maintain the accuracy, consistency, and integrity of student, family, faculty/staff, enrollment, attendance, scheduling, grading, transcript, and demographic data.
Conduct regular data audits and coordinate with appropriate departments to identify and resolve data inconsistencies, duplicate records, outdated information, and workflow gaps.
Support annual and recurring SIS processes, including enrollment cycles, school-year rollover, scheduling, grading/reporting periods, attendance processes, transcript preparation, and portal updates.
Ensure SIS access and data practices align with school policies, data privacy expectations, and appropriate role-based access standards.

Reporting, Workflows, and Process Improvement

Create, modify, maintain, and troubleshoot reports, queries, exports, data lists, and dashboards to support academic, administrative, enrollment, operational, and leadership needs.
Review data and reporting requests from users and stakeholders to determine scope, timeline, feasibility, and appropriate solutions.
Identify opportunities to improve SIS workflows, reporting efficiency, data-entry practices, and cross-departmental processes.
Document SIS procedures, common workflows, reporting processes, and data standards to promote consistency and continuity.
Prepare for Veracross/Axiom module expansions or system changes by reviewing requirements, studying available functionality, and advising appropriate stakeholders.

User Support and Training

Provide Veracross-related technical support and assistance to faculty, staff, administrators, and families in a timely and professional manner.
Assist with Help Desk tickets related to Veracross, SIS data, portals, reports, forms, permissions, and related school data systems.
Provide end-user training, documentation, and guidance to support effective and consistent use of Veracross.
Communicate clearly with users of varying technical skill levels and provide written and/or verbal updates to management as required.
Work collaboratively with departments to understand user needs, clarify data requirements, and support effective use of SIS tools.

Vendor, Integration, and Project Support

Serve as the primary liaison with Veracross support for system issues, troubleshooting, escalations, enhancement requests, and product feedback.
Work with vendors and internal stakeholders to resolve problems efficiently and escalate issues when appropriate.
Support integrations between Veracross and related school systems, including Finalsite and other platforms as assigned.
Assist with vendor reviews, contract discussions, renewals, and service evaluations as requested.
Participate in SIS-related projects, system improvements, module implementations, data migrations, and process changes.
Make independent decisions within the scope of established school policies, stakeholder requirements, and the IT Director's direction.

Professional Responsibilities and Other Duties

Ensure compliance with applicable School Information Technology policies, standards, and data privacy practices.
Stay current with Veracross functionality, SIS best practices, school data management practices, and relevant professional development opportunities.
Participate in educational opportunities, read professional publications, maintain professional networks, and engage in relevant professional organizations as appropriate.
Create and manage email accounts for faculty, staff, and students.
Provide related IT or data systems support as directed and assigned by the IT Director.

Skills and Qualifications

Bachelor’s degree in information systems, educational technology, data management, school administration, or a related field preferred.
Three to five years of relevant experience administering a Student Information System, school database, or cloud-based administrative platform preferred; Veracross experience strongly preferred.
Strong understanding of school data workflows, including student records, family records, enrollment, attendance, grades, schedules, transcripts, portals, and annual rollover processes.
Demonstrated ability to maintain data accuracy, consistency, and integrity across multiple departments, user groups, and data-entry points.
Experience managing user accounts, roles, permissions, security settings, forms, workflows, reports, exports, and system configuration within a cloud-based platform.
Strong analytical and problem-solving skills, with the ability to troubleshoot system issues, identify data inconsistencies, and improve administrative processes.
Excellent communication, training, and documentation skills, with the ability to support faculty, staff, administrators, families, vendors, and external partners.
Strong judgment, discretion, professionalism, and commitment to confidentiality, student data privacy, and responsible handling of sensitive school, student, family, and employee information.
Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, recurring data cycles, and cross-departmental requests.
Comfort working in a highly collaborative school environment and an appreciation for working within a multilingual, multicultural school community.
Strong command of English required; proficiency in French preferred.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in waltham, ma

Veracross Student Information System Data Specialist

Help Desk Specialist

Support Engineer/Field Technician

IT Incident and Reporting Manager

Associate Systems Administrator, Remote Field Services

Desktop Support Technician

Helpdesk Level 1 & 2 (Contract Position)

IT Support Engineer

Desktop Support Specialist/Helpdesk

Desktop and Field Sales Support Specialist

IT Support-Tier I Technician - Herb Chambers

IT Support Specialist

Technical Support Assistant (Temporary)

IT Helpdesk Specialist

Help Desk Technician

Help Desk Technician

Desktop IT Support Technician

IT Desktop Support Specialist

PMIS User Admin Support Specialist (Full-time)

Service Associate

I want to receive the latest job alert for help desk support in waltham, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected