Top 49 Retail operations manager Jobs in Waltham, Ma

Senior Merchandising Operations Program Manager
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
Manager, Omnichannel Operations
Macy’s —Boston, MA
- $64,745 - $107,755 a year
- Weekends as needed
- Heavy lifting
- Sales
- Mid-level
- Store discount
- Paid holidays
Manager, Operations & Retail, Visitor Center at Boston Common
The Greater Boston Convention and Visitors Bureau —Boston, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Computer literacy
- Merchandising
- Mid-level
- Disability insurance
- Health insurance
Manager, Operations
InterPark LLC —Boston, MA
- $65,000 - $80,000 a year
- Full-time
- Background check
- Hospitality
- Research
- Health insurance
- Dental insurance
Quick Apply
Sales and Operations Management Trainee
Penske Truck Leasing and Logistics —Medford, MA
- $25 an hour
- Marketing
- Inventory management
- Pass drug screening
- Employee discount
- Opportunities for advancement
Hardscapes Operations Manager - Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Lexington, MA
- $60,000 - $70,000 a year
- Full-time
- Spanish
- Computer literacy
- Merchandising
- Paid training
- Paid holidays
Retail Operations Manager - 14R
Seasons Corner Market —Waltham, MA
- $58,000 - $70,000 a year
- Weekends as needed
- Merchandising
- Pass drug screening
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
CVS Health —Newton, MA
- $20 - $34 an hour
- Overtime
- Inventory management
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
1d
Operations Service Manager
Burlington Stores —Natick, MA
- $26.20 - $34.90 an hour
- Weekends as needed
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
11d
Retail Operations Manager
White Elephant Resorts —Boston, MA
- Full-time
- Merchandising
- Mid-level
- Travel
- Dental insurance
- 401(k)
Quick Apply
Assistant Manager, Operations | WRENTHAM OUTLET
Lululemon —Wrentham, MA
- $27.31 - $46.19 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
2d
Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech
Amazon.com Services LLC —Hudson, MA
- $127,100 - $171,900 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- AD&D insurance
- Health insurance
Operations Manager in Training
MOM's Organic Market —Burlington, MA
- $25 an hour
- Weekends as needed
- 1 year
- Entry level
- Health insurance
- Dental insurance
Operations & Visual Manager - Dedham, MA
ALO —Dedham, MA
- $60,000 - $76,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- 5 years
- Commuter assistance
- Health insurance
Quick Apply
Branch Manager, Electrical Sales & Operations - Shrewsbury, MA
Green Mountain Electric Supply —Shrewsbury, MA
- $55,000 - $85,000 a year
- Full-time
- Customer service
- Mid-level
- Conflict management
- Wellness program
- Health insurance
Retail Operations Manager - 5R
Seasons Corner Market —Marlboro, MA
- $58,000 - $70,000 a year
- Weekends as needed
- Merchandising
- Pass drug screening
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Operations Supervisor 2nd Shift - Woburn
Marshalls —Woburn, MA
- $61,000 - $82,100 a year
- Full-time
- Mid-level
- High school diploma or GED
- Math
- Health savings account
- Paid holidays
Oliver Wyman - Retail Operations & AI - Engagement Manager
Oliver Wyman —Boston, MA
- $225,000 - $240,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- SQL
- Analysis skills
- Health insurance
- 401(k)
Retail Operations Manager - 8R
Seasons Corner Market —Brockton, MA
- $58,000 - $70,000 a year
- Weekends as needed
- Merchandising
- Pass drug screening
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager Operations
DICK'S Sporting Goods —Nashua, NH
- Full-time
- Background check
- Merchandising
- Mid-level

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retail operations manager jobs near waltham, ma

Senior Merchandising Operations Program Manager

Chewy -
Boston, MA

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Job Details

Full-time
$129,500 - $207,000 a year

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Flexible spending account
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Program management
Conducting user feedback sessions
Bachelor's degree
User research for product design
Usability feedback collection
Supplier relationship management (SRM)
Project stakeholder communication
Cross-functional communication

Full Job Description

Job Description:

Our Opportunity:

Chewy is seeking a Voice Programs and Experience Strategy Lead to join our Merchandising Operations organization. This role will lead the strategy for how we gather, interpret, and act on feedback across vendors, Category Managers, other internal users of the Chewy Partner Hub, and related support workflows. This person will help Chewy better understand who our users are, what they are trying to accomplish, where they experience friction, and how those pain points should inform product, process, enablement, and support decisions.

This is a highly strategic role for a builder who can create structure where it does not exist today. The right candidate will be able to design listening mechanisms, connect anecdotal feedback to operational and financial data, identify patterns across multiple channels, and turn those insights into compelling business cases that influence roadmaps and drive measurable change. This role is critical to improving vendor and user experience over time, increasing trust in our tools and support model, and helping Chewy prioritize the right investments for the greatest impact.

Our ideal candidate has strong business judgment, experience operating in ambiguity, and a passion for improving people’s lives through better tools, workflows, and experiences. They are a strong communicator who earns trust quickly, sees connections others miss, and can translate feedback, data, observation, and context into a clear narrative that drives action.

What You’ll Do:

Own the strategy for voice programs and experience improvement across vendors, Category Managers, other internal users of the Chewy Partner Hub, and related workflows.
Design and scale feedback mechanisms across multiple channels, including surveys, interviews, roundtables, workflow reviews, targeted module feedback, ticket-response analysis, and other structured listening channels.
Build and maintain a centralized feedback-to-action process that consolidates insights across channels, identifies recurring themes, routes issues to the right partner teams, and tracks action through completion.
Translate qualitative and quantitative inputs into clear business problem statements, impact statements, desired outcomes, and prioritized recommendations for Product, Operations, Enablement, and other cross-functional teams.
Partner with Product and related stakeholders to influence roadmap prioritization by connecting user pain points to operational, adoption, financial, and experience data.
Develop practical frameworks for vendor types, user types, and key workflows so feedback can be interpreted in the right context and prioritization can be based on user impact, not only dollar value.
Identify where pain points should be addressed through product changes, process redesign, training, help content, support model changes, or other interventions – then partner with the right teams to make those recommendations reality
Build business cases and impact models that connect sentiment improvements and workflow improvements to measurable outcomes such as time savings, cost avoidance, adoption gains, stronger vendor engagement, and downstream commercial benefit.
Assess the current end-to-end experience for vendors and internal users within the Chewy Partner Hub and related workflows, identify breakdowns and opportunities, and make data-backed recommendations for improvement.
Define the strategy for vendor-facing help content and support content, including identifying what information users need, where it should live, and what tooling or platform is required to support it in partnership with Product and Enablement.
Use trade shows, field engagement, and direct user interaction as opportunities to deepen understanding of vendor segments, category-specific needs, and experience gaps.
Partner closely with Product, Vendor Experience Operations, Enablement, Analytics, and business stakeholders to ensure agreed actions are progressing and outcomes are reviewed after launch or process change.

What You’ll Need:

6+ years of business experience in ecommerce, retail, product management, program management, user experience, vendor management, or a related field.
2+ years of experience as a Product Manager, UX researcher, Program Manager, ecommerce vendor, or in a comparable role requiring customer insight generation and cross-functional influence.
Strong business acumen and proven ability to connect user feedback to business outcomes, operational metrics, and prioritization decisions.
Experience gathering and synthesizing feedback through multiple mechanisms, including surveys, interviews, workshops, operational reviews, or similar methods.
Demonstrated ability to turn ambiguous inputs into clear insights, structured recommendations, and action plans.
Strong strategic and analytical skills, including the ability to connect data, anecdote, observation, and business context into a compelling narrative.
Excellent written and verbal communication skills, with the ability to build trust and influence cross-functional stakeholders at multiple levels.
Proven ability to operate effectively in ambiguous environments, identify the highest-impact opportunities, and create structure where processes do not yet exist.
Experience influencing product, process, or support decisions without direct authority.
Passion for improving user experience and simplifying complex workflows for customers and internal teams.
Creative thinker with the ability to connect dots in ways others may not, uncover hidden impact areas, and drive meaningful change.
Bachelor’s degree required.

The base salary range for this role is $129,500 - $207,000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

retail operations manager jobs in waltham, ma

Senior Merchandising Operations Program Manager

Manager, Omnichannel Operations

Manager, Operations & Retail, Visitor Center at Boston Common

Manager, Operations

Sales and Operations Management Trainee

Hardscapes Operations Manager - Bilingual Preferred (English/Spanish)

Retail Operations Manager - 14R

Operations Manager

Operations Service Manager

Retail Operations Manager

Assistant Manager, Operations | WRENTHAM OUTLET

Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech

Operations Manager in Training

Operations & Visual Manager - Dedham, MA

Branch Manager, Electrical Sales & Operations - Shrewsbury, MA

Retail Operations Manager - 5R

Operations Supervisor 2nd Shift - Woburn

Oliver Wyman - Retail Operations & AI - Engagement Manager

Retail Operations Manager - 8R

Assistant Store Manager Operations

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