Top 1294 Support analyst Jobs in Waltham, Ma

Enterprise Applications Analyst
Beacon Communities LLC —Boston, MA
- $90,000 - $100,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
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5d
Contract to Hire Systems Analyst with Investor Support, Trade Lifecycle experience & strong SQL - HYBRID ONSITE
Yoh, A Day & Zimmermann Company —Boston, MA
- $65 - $80 an hour
- Contract
- Hybrid work
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
5d
Staff, Lease Administration Analyst
The RMR Group —Newton, MA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 21 years or older
- Health savings account
- Disability insurance
Sr. Quality Control Analyst
Pace Analytical Life Sciences —Waltham, MA
- $35 - $50 an hour
- Full-time
- English
- Master's degree
- Bachelor's degree
- Wellness program
- Health savings account
LIMS Business Analyst
ALTEN Technology USA —Waltham, MA
- $90,000 - $110,000 a year
- Pass drug screening
- Mid-level
- Analysis skills
- Opportunities for advancement
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Application Analyst I
Mass General Brigham Incorporated —Somerville, MA
- $62,836.80 - $89,762.40 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
Quick Apply
Epic Analyst I
Boston Children's Hospital —Wellesley, MA
- $65,936.00 - $105,497.60 a year
- Full-time
- Remote
- High school diploma or GED
- Quality control
- Training & development
3d
Senior Desktop Support Analyst
Plymouth Rock Assurance Corporation —Boston, MA
- $83,500 - $117,000 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Commuter assistance
Quick Apply
10d
Integration Support Analyst
Barrett Distribution Centers —Franklin, MA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
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Business Process Analyst - Global Services & Support
Boston Dynamics —Waltham, MA
- $89,000 - $110,878 a year
- Full-time
- Mid-level
- Bachelor's degree
- Business
- Health insurance
- Dental insurance
Business/Systems Analyst
MIT Lincoln Laboratory —Lexington, MA
- $63,400 - $82,400 a year
- Remote
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Desktop Support Analyst
Stantec —Boston, MA
- $77,400 - $112,200 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
13d
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
QA Analyst
Buyers Edge Platform, LLC —Waltham, MA
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Application Analyst II
Mass General Brigham Incorporated —Newton, MA
- $75,275.20 - $109,553.60 a year
- Full-time
- Hybrid work
- Hospital
- Mid-level
- Office
- Opportunities for advancement
Quick Apply
6d
IT Support Analyst
Revolution Space —Boston, MA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Financial Data Analyst
New England Life Care —Woburn, MA
- $90,000 - $104,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Finance
- Disability insurance
- Health insurance
Quick Apply
Analyst / Senior Analyst, Client Success
Curinos Inc —Waltham, MA
- $75,000 - $94,000 a year
- Hybrid work
- Mid-level
- Travel
- Training & development
- Health insurance
- Employee assistance program
Quick Apply
Healthcare Data Analyst (Clinic Administration)
Joslin Diabetes Center —Boston, MA
- $72,800 - $93,600 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance

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support analyst jobs near waltham, ma

Enterprise Applications Analyst

Beacon Communities LLC -
Boston, MA

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Job Details

Full-time
$90,000 - $100,000 a year
5 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Flextime
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Application Integration
Knowledge management
Customer communication
Systems integration
Computer Science
Requirements design
IT user and group management
Data permissions
Procedural guides
Test Case Documentation (Quality assurance practices)
Application security management
Incident report management
Enterprise software
Incident management software
System performance optimization
Bachelor's degree in business
Software implementation
Vendor coordination
Enterprise solutions implementation
Application deployment
Information Systems
Training material drafting
Mid-level
Incident Escalation
User training (technical support)
3 years
Analysis skills
Bachelor's degree
Change management for system development
Internal employee customer service

Full Job Description

Enterprise Applications Analyst, Boston Corporate Office - Boston, MA
Job Summary: The IT Enterprise Applications Analyst supports the administration, optimization, integration, and ongoing support of enterprise applications and related business systems. This role maintains application performance, resolves issues, supports implementations and upgrades, manages user access, and partners with stakeholders to deliver reliable solutions that improve operational efficiency.
Supervision Received: This role reports to the Director of Enterprise Applications within the IT Service Center.
FLSA Status: Exempt
Location: Corporate Office (Boston) or neighboring states. Remote

Essential Job Accountabilities:
Applications Administration & Support

Provide day-to-day administration and support for assigned enterprise applications and related business systems.
Monitor, troubleshoot, and resolve application issues, user requests, system notifications, and production support needs; escalate as appropriate.
Create, maintain, test, and support Filldoc templates, letters, forms, leases, data mappings, merge fields, and document-generation processes.
Gather business requirements, document requested changes, and support configuration updates, testing, and routine enhancements under direction.
Coordinate with internal IT teams, business users, and vendors to support issue resolution and application changes.
Track incidents, service requests, and changes in the IT service management platform.

Security & Compliance

Assist with application security and access administration for assigned enterprise applications.
Process user access requests, role changes, permissions, and application security updates using approved procedures.
Help prepare access review materials, audit responses, and compliance-related documentation.
Document access issues and security concerns and escalate as appropriate.
Follow established IT governance, security, records, and compliance procedures.

Documentation

Create and maintain application documentation, knowledge articles, support guides, and troubleshooting steps.
Document application configurations, workflows, support processes, known issues, and routine procedures.
Maintain Filldoc documentation, including template changes, support procedures, and common troubleshooting steps.
Assist with end-user training materials, job aids, and communications for application updates and process changes.

System Implementation & Upgrades

Support system implementations, upgrades, patches, releases, and application enhancements as assigned.
Execute and document test scripts for application changes, upgrades, and new functionality.
Assist with validating system functionality, business processes, user access, integrations, and document output before production deployment.
Follow established change management, testing, quality assurance, and approval processes.
Coordinate assigned tasks with vendors, project teams, IT teams, and business stakeholders.
Support Filldoc release activities, including template updates, validation, user questions, and post-release issue tracking.

Collaboration Engagement

Work with business users to document application support needs, requests, and follow-up items.
Coordinate with IT teams, vendors, and business users to support assigned application tasks and issue resolution.
Support assigned Filldoc tickets, template updates, and document-generation issues.
Communicate ticket status, questions, and updates to appropriate stakeholders.
Participate in project meetings, release activities, and improvement discussions as assigned.

Qualifications:

Excellent written and verbal communication skills
Strong organizational and analytical skills
Ability to provide efficient, timely, reliable, and courteous customer service
Strong project management and interpersonal skills
Ability to define goals, plan strategically, implement a plan of action, reflect on outcomes, and adapt
Goal-oriented and able to prioritize and manage multiple tasks and projects
Ability to comprehend, analyze, and interpret documents

Education and Experience:

Bachelor's degree in Information Systems, Computer Science, Business, Accounting, or a related field; equivalent experience may be considered.
3–5 years of experience supporting enterprise applications, business systems, or document-generation platforms.
Experience troubleshooting application issues, template defects, data merge issues, and end-user support requests.
Experience participating in software implementations, upgrades, enhancement projects, or template release cycles.
Experience documenting requirements, testing changes, and validating production-ready system or document output.

Compensation: $90,000 - $100,000 annual salary
Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Company Overview:
Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.

Benefits Offered:
At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.

As a regular, full time employee at Beacon you can expect:

Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
Retirement planning. We offer a 401k program with a company match.
100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.

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Refine Your Search

support analyst jobs in waltham, ma

Enterprise Applications Analyst

Contract to Hire Systems Analyst with Investor Support, Trade Lifecycle experience & strong SQL - HYBRID ONSITE

Staff, Lease Administration Analyst

Sr. Quality Control Analyst

LIMS Business Analyst

Application Analyst I

Epic Analyst I

Senior Desktop Support Analyst

Integration Support Analyst

Business Process Analyst - Global Services & Support

Business/Systems Analyst

Desktop Support Analyst

Service Desk Analyst

Service Desk Analyst

QA Analyst

Application Analyst II

IT Support Analyst

Financial Data Analyst

Analyst / Senior Analyst, Client Success

Healthcare Data Analyst (Clinic Administration)

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