Top 3082 Technical supervisor Jobs in Waltham, Ma

IT Services Supervisor
Harvard University —Cambridge, MA
- Full-time
- Classroom
- Mid-level
- University
- Commuter assistance
- Health insurance
11d
Supervisor Meter Technical
NSTAR Electric DBA Eversource Energy —Waltham, MA
- $125,960 - $139,960 a year
- Full-time
- Microsoft Excel
- 5 years
- Computer literacy
12d
End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
- $132,000 - $155,000 a year
- Full-time
- Office
- Windows
- 8 years
1d
ELECTRIC METER SUPERVISOR
Town of Concord —Concord, MA
- $40.19 - $48.61 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
Manager of Data Analytics
Newton Public Schools —Newton, MA
- Full-time
- 5 years
- Office
- Bachelor's degree
Operations Manager
Doug Anderson Plumbing And Heating —Billerica, MA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
6d
Service Coordination Supervisor
W.W.Williams Company —Wakefield, MA
- $60,000 - $90,000 a year
- Overtime
- Mid-level
- Trade school
- Associate's degree
- Paid training
- Paid holidays
Quick Apply
AV Support Manager
Harvard University —Boston, MA
- Full-time
- Hybrid work
- Classroom
- Office
- Supervising experience
- Commuter assistance
- Health insurance
Programs and Community Engagement Manager
Brandeis University —Waltham, MA
- $64,700 - $69,400 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
5d
HR Shared Services Supervisor
TJX Companies —Marlborough, MA
- $76,800 - $97,900 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Customer Service Manager
Roche Bros. Supermarkets —Weston, MA
- $24.30 - $31.60 an hour
- Full-time
- ServSafe
- English
- Mid-level
- On-the-job training
11d
Supervisor 2, Instrument Technicians
The Charles Stark Draper Laboratory, Inc. —Cambridge, MA
- $100,000 - $275,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
Quick Apply
Manager - Technical Information Center
FM —Norwood, MA
- $94,000 - $134,000 a year
- Full-time
- 5 years
- Office
- Contracts
- 401(k)
- Tuition reimbursement
7d
Manager Travel Operations
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Background check
- Microsoft Excel
- 5 years
- Store discount
- Paid holidays
Lab Supervisor
Quest Diagnostics —Marlborough, MA
- $95,000 - $125,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
Quick Apply
6d
Associate Facilities Manager
EMCOR Facilities Services, Inc. —Waltham, MA
- $87,000 - $92,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Supervisor, Sterile processing
Beth Israel Lahey Health —Boston, MA
- $34.00 - $50.52 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Nurse Manager Maternity/Post Partum and Special Care Nursery 40hrs
Merrimack Health —Lawrence, MA
- $58.65 - $87.98 an hour
- Full-time
- Nursing
- RN License
- Mid-level
Senior Interior Designer / Project Manager
Elms Interior Design —Boston, MA
- $75,000 - $125,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Project Manager / Fire Alarm Subject Matter Expert (Bedford, MA or Tucson, AZ)
HurtVet Subcontracting —Bedford, MA
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Up to 50% travel
- Profit sharing
- Paid holidays
Quick Apply
1d

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technical supervisor jobs near waltham, ma

IT Services Supervisor

Harvard University -
Cambridge, MA

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Job Details

Full-time
11 days ago

Benefits

Commuter assistance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Retirement plan

Qualifications

Employee onboarding
Some college
Managing technical support teams
Staff supervision
Performance improvement leadership
Managing teams in a customer support role
Phone communication
Team leadership
Operations coordination
Coaching
Staff scheduling
Mid-level
Incident Escalation
Performance management
Team development
Professional development support
Task prioritization
Decision making
Customer support ticket management
Project task coordination
Organizational skills
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Customer satisfaction improvement
Onboarding process management
Task assignment
Process management
Leadership
Communication skills

Full Job Description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Law School?

Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger.

Job Description

Job-Specific Responsibilities:

The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively.

The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members.

Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered consistently, operational priorities are met, and the evolving needs of the Harvard Law School community are supported. The position exercises independent judgment in managing daily service operations, allocating resources, addressing operational challenges, and ensuring the successful execution of customer-facing support activities.

As an IT Services Supervisor, you will:

Supervise the daily activities of customer-facing technology support staff and ensure the delivery of high-quality support services.
Actively monitor service operations, including ticket queues, phone coverage, service desk activity, and field support assignments, ensuring work is addressed promptly and service levels are met.
Provide day-to-day leadership, coaching, and performance management for support staff through regular one-on-one meetings, ongoing feedback, and clear performance expectations, fostering accountability, professionalism, and continuous development.
Serve as the primary point of contact for operational escalations, coordinating and driving timely resolution of service issues and customer concerns, and escalating further as needed.
Provide hands-on technical support and operational assistance during periods of high demand, complex service requests, major events, critical incidents, or staffing shortages.
Partner with the Department Coordinator to ensure staffing plans, coverage schedules, onboarding activities, and daily assignments are effectively executed.
Monitor operational performance, identify service improvement opportunities, and implement process enhancements that improve efficiency, service quality, and customer satisfaction.

Qualifications

Basic Qualifications

Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

We are looking for people who have:

Supervisory experience with ability to lead, coordinate, or influence the work of others in a team-oriented environment.
Ability to prioritize, assign, and monitor work to ensure timely completion of tasks and service commitments.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced operational setting.
Excellent customer service, interpersonal, and communication skills.
Strong problem-solving skills and sound judgment, with the ability to effectively address operational issues and escalations.
Commitment to continuous learning, professional development, and building leadership skills.

Additional Information

Standard Schedule: Full time

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal

Other Information: All offers are made by HLS Human Resources

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Apply Now

Refine Your Search

technical supervisor jobs in waltham, ma

IT Services Supervisor

Supervisor Meter Technical

End User Experience Senior Manager

ELECTRIC METER SUPERVISOR

Manager of Data Analytics

Operations Manager

Service Coordination Supervisor

AV Support Manager

Programs and Community Engagement Manager

HR Shared Services Supervisor

Customer Service Manager

Supervisor 2, Instrument Technicians

Manager - Technical Information Center

Manager Travel Operations

Lab Supervisor

Associate Facilities Manager

Supervisor, Sterile processing

Nurse Manager Maternity/Post Partum and Special Care Nursery 40hrs

Senior Interior Designer / Project Manager

Project Manager / Fire Alarm Subject Matter Expert (Bedford, MA or Tucson, AZ)

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