Venue Manager
NE ESCAPE FRAMINGHAM LLC —Framingham, MA
- $22 - $26 an hour
- Overtime
- Background check
- Public speaking
- Mid-level
Studio Manager - STRONG Pilates - Kendall Square
Momentic Studios Inc. —Cambridge, MA
- From $80,000 a year
- Full-time
- CPR Certification
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
2d
Assistant General Manager
KidStrong Natick —Natick, MA
- From $45,000 a year
- Weekends as needed
- Background check
- Mid-level
- Mentoring
- Travel reimbursement
- Paid training
Quick Apply
Promotions Manager
Plainridge Park Casino —Plainville, MA
- From $60,000 a year
- Full-time
- Marketing
- Bachelor of Science
- Mid-level
- Health insurance
- Paid time off
Interim Operating Room Manager
Aya Healthcare —Boston, MA
- $3,400 - $3,500 a week
- Contract
- Nursing
- Surgery
- RN License
- Travel reimbursement
- Health insurance
Quick Apply
5d
Productor Demonstrator Manager
Club Demonstration Services —Sharon, MA
- Full-time
- Hospitality
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Assistant General Manager - Full Time
Goldfish Swim School - Brookline —Brookline, MA
- $50,000 - $53,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Experience working with children
- Paid training
- Paid holidays
Quick Apply
Traveling Buying Manager of Sales
Premier GSC —Somerville, MA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Paid training
- Health insurance
Quick Apply
3d
Event Manager - Boston University - GSU Catering
Aramark —Boston, MA
- $31.68 - $33.00 an hour
- Basic math
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Catering Sales Manager
MAX Ultimate Food —Boston, MA
- $65,000 - $80,000 a year
- Full-time
- Sales
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
Piedmont Airlines, Inc. —Boston, MA
- From $20.50 an hour
- Weekends as needed
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
2d
Customer Experience Manager
Confidential —Newton, MA
- $20 - $22 an hour
- Weekends as needed
- CRM software
- Google Workspace
- Microsoft Excel
- Paid time off
Quick Apply
Club Manager
Core Development and Management-Planet Fitness —Brockton, MA
- $50,000 - $71,800 a year
- 8 hour shift
- 18 years or older
- CPR Certification
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
RN Case Manager
AMN Healthcare —Boston, MA
- $1,800 - $2,500 a week
- RN License
- Hospital
- BLS Certification
- Paid jury duty
- Paid holidays
Assistant General Manager
FranPartners LLC —Braintree, MA
- $55,000 - $70,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Customer Service Associate & Deck Manager
Tiburon Swim Academy —Waltham, MA
- From $20 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Rafters Club Supervisor, TD Garden
Delaware North —Boston, MA
- $20 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Employee discount
- Flexible schedule
Hotel Assistant General Manager
Fairfield Inn by Marriott —Tewksbury, MA
- $60,000 - $65,000 a year
- Full-time
- Hospitality
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
3d
Retail Supervisor, TD Garden
Delaware North —Boston, MA
- $20 - $22 an hour
- Part-time
- Mid-level
- Ability to lift 50 pounds
- 1 year
- Employee discount
- Flexible schedule
Front Office Manager - AC Hotel Medford
Colwen Management Inc —Medford, MA
- $60,000 - $65,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
10d

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Venue Manager

NE ESCAPE FRAMINGHAM LLC
Framingham, MA

Apply Now

Job Details

Full-time
$22 - $26 an hour

Qualifications

Project coordination
TIPS

Full Job Description

Venue Manager – Escapology Braintree

Full-Time | Quarterly Bonus Potential

Ready to Turn Your Next Job into an Adventure?

If you love puzzles, mysteries, and creating unforgettable experiences, we may have found the missing piece!

Are you a natural leader who loves creating unforgettable guest experiences, solving problems, and keeping a team energized? Escapology is looking for a hands-on Venue Manager to lead the daily operation of one of our escape room venues.

This is not a sit-behind-a-desk management position. One moment you may be coaching an employee or planning a private event, and the next you may be helping guests, resetting a game, troubleshooting a puzzle, or fixing a prop. If you enjoy fast-paced hospitality and no two days being exactly the same, this could be the perfect role for you!

The Venue Manager is responsible for leading the day-to-day operation of an Escapology venue, including staffing, training, guest service, sales, inventory, facility maintenance, and financial and operational controls.

Job Responsibilities
Venue Operations

Lead daily venue operations and maintain company standards for guest service, safety, cleanliness, staffing, and overall performance.
Independently open and close the venue in accordance with all security, cash-handling, safety, and operational procedures.
Schedule roughly 10-15 employees and ensure adequate shift coverage and cover call-outs or open shifts when another qualified employee is unavailable.
Identify staffing needs and recruit, interview, select, and hire employees in coordination with Human Resources and the Area Manager and within approved guidelines.
Plan and conduct new-hire training and confirm employees are prepared to perform their assigned roles independently after completing required training.
Coach, train, and develop employees through regular feedback, follow-up, and reinforcement of company expectations.
Address employee performance and conduct concerns and administer appropriate disciplinary action in coordination with Human Resources and the Area Manager.
Attend weekly manager meetings with the Area Manager and leaders from other venues and complete assigned follow-up items.
Review and approve timecards and paid-time-off requests accurately and within required deadlines.
Manage venue labor performance, monitor scheduled versus actual hours, and make appropriate staffing adjustments.
Communicate operational priorities, policy updates, training requirements, and room changes to the team.
Maintain required employee training and alcohol-service compliance records and follow all applicable laws and company policies.
Book, coordinate, and oversee private events, ensuring all event details are communicated and each event runs smoothly.
Remain current on required training, operational updates, and game or room changes, and communicate relevant information to employees.
Tracking of the following: sales, customer counts, comps, giveaways, gift certificates, waste, overtime, costs of products, repairs and maintenance, among other things.
Reset games after they have been played
Use Escapology’s M3 software to provide hints/clues to guests during game play
Create an upbeat, fast-paced, and fun atmosphere for guests and coworkers
Mix and serve non-alcoholic and alcoholic beverages
Perform other job-related duties as assigned by management.

Guest Experience, Sales & Communication

Perform activities that facilitate the customer service experience (meeting and greeting customers; customer check-in; pre-game service, game mastering; interacting with customers; post-game experience; etc)
Respond to guest questions, complaints, and service-recovery needs; resolve concerns within approved authority and escalate serious matters when necessary.
Monitor, respond to, and help improve online guest reviews while coaching the team to appropriately request feedback from guests.
Manage venue emails, phone inquiries, bookings, reservations, donations, event payments, and catering coordination accurately and professionally.
Responsible for ensuring the venue and games are maintained to 100% franchise standard.
Drive revenue by promoting additional games, replay opportunities, beverages, merchandise, and event offerings.
Represent the venue at marketing and community events, oversee promotional displays, and communicate sales opportunities and upcoming events to the appropriate team members.

Inventory, Maintenance & Technical Support

Maintain appropriate inventory levels for beverages, merchandise, event supplies, cleaning products, office supplies, and other venue needs.
Purchase approved inventory and supplies within established budgets, purchasing procedures, and authorization limits.
Maintain a clean, safe, secure, and guest-ready facility by enforcing daily, weekly, and monthly cleaning and inspection schedules.
Maintain the venue repair list, complete routine maintenance and basic prop or puzzle repairs, and document completed work.
Troubleshoot operational and technical issues and promptly escalate advanced repairs, IT issues, safety concerns, or unresolved problems to IT, the Area Manager, or another designated resource.

To perform this role effectively, an individual must possess the following qualifications:

Confident in public speaking and group interactions.
Capable of multitasking and managing high-pressure situations.
Proactive and able to complete tasks independently.
Strong teamwork skills.
Good oral & written communication skills.
Proficient in project management and organization.
Able to deal with problems involving a few concrete variables in standardized situations.
Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have reliable transportation.
Must be at least 21 years old.
Must be able to work a flexible schedule including days, nights, weekends, and holidays.
Employment is subject to successfully completing a Background Check and/or CORI Screening.

Education/Experience

High school diploma or equivalent.
Associate or bachelor’s degree preferred.
TIPS certification required; training may be provided.

Work Environment & Physical Demands
This is a fast-paced environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds. The employee must have good close and distance vision and the ability to focus between the two.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Other essential functions and marginal duties may be assigned, deleted, or changed as business necessitates.

Escapology North East Inc, Escapology of Merrimack Valley Inc, Escapology of Waltham LLC, and Escapology of Braintree LLC are equal opportunity employers and do not discriminate on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy and related conditions), sexual orientation, gender identity or expression, age, disability, genetic information, military or veteran status, or any other protected characteristic under applicable federal, Massachusetts, or local law.
We are committed to providing a workplace free of discrimination and retaliation.

Apply Now

Refine Your Search

travel manager jobs in waltham, ma

Venue Manager

Studio Manager - STRONG Pilates - Kendall Square

Assistant General Manager

Promotions Manager

Interim Operating Room Manager

Productor Demonstrator Manager

Assistant General Manager - Full Time

Traveling Buying Manager of Sales

Event Manager - Boston University - GSU Catering

Catering Sales Manager

Customer Service Supervisor

Customer Experience Manager

Club Manager

RN Case Manager

Assistant General Manager

Customer Service Associate & Deck Manager

Rafters Club Supervisor, TD Garden

Hotel Assistant General Manager

Retail Supervisor, TD Garden

Front Office Manager - AC Hotel Medford

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