Top 356 Service manager Jobs in Walton Hills, Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Lead Service Technician (Levels II, III)
Mobile Air & Power Rentals —Brooklyn Heights, OH
- Overtime
- Background check
- Customer service
- Pass drug screening
- Dental insurance
- Paid time off
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Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
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Commercial Refrigeration Technician
Pleasant Valley Corporation —Medina, OH
- Full-time
- 5 years
- Power tools
- Grocery store experience
Quick Apply
14d
Branch Manager
CCM Rental —Chesterland, OH
- $40,000 - $60,000 a year
- Weekends as needed
- Heavy equipment operation
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10h
Branch Manager
CCM Rental —Chardon, OH
- $40,000 - $60,000 a year
- Weekends as needed
- Heavy equipment operation
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10h
Service Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $17.25 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Client Services Manager, Retirement Plan Services
Charles Schwab —Richfield, OH
- $74,300 - $95,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Delivery Service Manager / Dispatch Coordinator (7400)
ABC® Supply Interiors, Inc. —Bedford Heights, OH
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Richfield, OH
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
General Manager II - Last Mile & Food Service Operations
Lineage Logistics —Oakwood Village, OH
- Full-time
- Bachelor's degree
- Team management
- Travel
- Disability insurance
- Health insurance
Quick Apply
Facilities Maintenance Manager
Village Green —Cleveland, OH
- $75,000 a year
- Full-time
- Customer service
- Mid-level
- Apartments
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $20.50 - $22.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Environmental Services Assistant Manager
Healthcare Services Group, Inc. —Chardon, OH
- From $16 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
- COVID-19 protective measures
- Employee assistance program
6d
Parts Manager
Audi Bedford —Bedford, OH
- $80,000 - $95,000 a year
- Full-time
- Dealership
- Merchandising
- Mid-level
Supervisor, Behavioral Health Services
Signature Health Inc —Willoughby, OH
- Extended hours
- BLS Certification
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Direct Support Services Manager/ House Manager
Epic —Ravenna, OH
- From $20 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Management
- Paid training
- Mileage reimbursement
Quick Apply
Customer Service Supervisor
LeafHome —Hudson, OH
- Overtime
- Mid-level
- Office
- 3 years
- Paid parental leave
- Dental insurance
Quick Apply
12d
Environmental Services - Manager in Training
Healthcare Services Group, Inc. —Parma Heights, OH
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Employee stock purchase plan
- Health insurance
UHC Construction Services - Commercial Construction Project Manager
UHC Construction Services —Northfield, OH
- $85,000 - $115,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Construction site
- Profit sharing
- Paid holidays
Quick Apply

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Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

service manager jobs in walton hills, oh

Service Manager Freightliner Dealership

Lead Service Technician (Levels II, III)

Customer Service Manager

Commercial Refrigeration Technician

Branch Manager

Branch Manager

Service Manager - Broadview Heights

Client Services Manager, Retirement Plan Services

Delivery Service Manager / Dispatch Coordinator (7400)

Senior Client Service Manager, Personal Choice Retirement Accounts

General Manager II - Last Mile & Food Service Operations

Facilities Maintenance Manager

Assistant General Manager - Broadview Heights

Environmental Services Assistant Manager

Parts Manager

Supervisor, Behavioral Health Services

Direct Support Services Manager/ House Manager

Customer Service Supervisor

Environmental Services - Manager in Training

UHC Construction Services - Commercial Construction Project Manager

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