Top 9 Pool service Jobs in Wappingers Falls, Ny

Service Office Manager
Azureon —Fishkill, NY
- $25 - $28 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
5d
Pool Service Technician
Neave Group —Wappingers Falls, NY
- $18 - $30 an hour
- Overtime
- Clean driving record
- Residential
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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Managers at Rapidly Growing, Fun Business - Start Now!
Goldfish Swim School Yorktown Heights —Yorktown Heights, NY
- $19 - $25 an hour
- Part-time
- Background check
- Google Workspace
- Customer service
- Paid training
- Health insurance
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Service Operations Lead
Upstate Energy —Modena, NY
- $35 - $49 an hour
- Email
- Clean driving record
- Mid-level
- Driver's License
- Health insurance
- 401(k)
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Hot Tub Service Technician, Swimming Pool Service Technicians, Pool Liner Installers, Helpers
The Pool Guys —Pleasant Valley, NY
- $18 - $30 an hour
- Seasonal
- Driver's License
- In-person
- Outdoor work
- Paid training
- Health insurance
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9d
Construction Foreman
Neave Group —Wappingers Falls, NY
- $65,000 - $85,000 a year
- Full-time
- Spanish
- Construction site
- Customer service
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General Merchandise Team Leader
Target —Monroe, NY
- $24.00 - $40.80 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
2d

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Pool Service Technician
Neave Group —Wappingers Falls, NY
Work in various outdoor weather conditions including sun, heat, snow, cold, and rain. Perform pool openings and closings. Ability to lift 50 lbs.
$18 - $30 an hour
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Pool Cleaning Technician
Diamanti Pool & Patio Inc. —Livingston, NY
Valid driver’s license is required for travel between job sites. Ability to perform physical tasks including lifting 50lbs, bending, and working in outdoor…
$19 - $24 an hour
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General Manager- Pool Service
MPD Pool Holdings —Columbus, OH
Oversee daily operations across sales, field service, facility management, and asset utilization. *Education:* Bachelor’s degree in Business Administration,…
$110,000 - $120,000 a year
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5d
Pool Service Tech
Express Employment Professionals —Columbus, OH
Valid driver's license and clean driving record. Drive company vehicle to various job sites around the Columbus area.
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Service Office Manager

Azureon
Fishkill, NY

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Job Details

Full-time
$25 - $28 an hour
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Administrative experience
Team development
Supervising experience
Attention to detail
Office management
Time management

Full Job Description

Position Summary

The Service Office Manager is responsible for leading and overseeing the administrative operations of the Service Department. This position ensures that the service office operates efficiently, customers receive timely and professional communication, technicians have the support they need, and all administrative processes are completed accurately and consistently.

The Service Office Manager works closely with the Service Manager and Field Management team to support the day-to-day operation of a fast-paced, highly seasonal pool service department.

Key Responsibilities:

Service Operations & Scheduling

Oversee daily service office operations and workflow
Manage technician scheduling, appointments, routes, and customer requests
Coordinate pool openings, closings, maintenance, repairs, and equipment service
Monitor schedules and proactively address delays, changes, cancellations, and customer concerns
Ensure technicians have the information, materials, and documentation needed to complete their work efficiently
Assist with managing seasonal increases in service volume and workload

Customer Service

Serve as a key point of contact for service customers
Handle customer questions, concerns, scheduling requests, and service follow-up
Resolve routine customer issues professionally and escalate complex issues to management when appropriate
Maintain strong customer relationships through clear, timely, and professional communication
Help ensure customers receive accurate information regarding pricing, scheduling, services, and expectations

Billing & Administrative Operations

Oversee accurate and timely invoicing and billing processes
Monitor outstanding invoices and assist with accounts receivable follow-up
Review completed work orders for accuracy and completeness
Process warranty claims and maintain required documentation
Maintain accurate customer records, service histories, and account information
Assist with payment processing, batching, and other administrative financial responsibilities
Ensure service documentation and office records are organized and up to date

Team Leadership & Development

Provide direction, support, and accountability to Service Department administrative staff
Assist with training and onboarding new service office employees
Establish clear expectations and ensure procedures are consistently followed
Identify opportunities to improve employee performance, workflow, and efficiency
Foster a positive, collaborative, team-focused work environment

Systems & Process Management

Maintain accurate information within ServiceTitan, Lightspeed/POS, and other company systems
Ensure service office procedures and processes are followed consistently
Identify inefficiencies and recommend improvements to service workflows
Assist with reporting, department metrics, and tracking key performance indicators
Work with Service and Field Management to improve communication between the office and field teams

Qualifications & Experience

Previous experience managing or supervising an office within a service-based industry is required
Pool industry experience strongly preferred
Experience in HVAC, plumbing, electrical, landscaping, automotive, construction, or another field-service environment will be considered
Strong understanding of scheduling, dispatching, work orders, billing, and customer service
Strong leadership and communication skills
Excellent organizational and time-management abilities
Strong attention to detail and follow-through
Ability to remain calm and professional in a fast-paced, high-volume environment
Comfortable managing multiple priorities and changing schedules
Proficiency with computers, Microsoft Office, and service management software
Experience with ServiceTitan or similar field-service software is a plus

What We’re Looking For

We are looking for a confident, organized, and dependable leader who takes ownership of the Service Office and understands that the success of the department depends on strong communication between customers, office staff, technicians, and management.

The right candidate is someone who can lead people, solve problems, hold others accountable, and keep the office moving forward while maintaining a high level of customer service. Pool service is highly seasonal and fast-paced, so flexibility, adaptability, and the ability to prioritize are essential.

Position Success

Success in this role means having a service office that is organized, responsive, and accountable; technicians who feel supported; customers who receive excellent communication; and administrative processes that are accurate, timely, and consistent.

The Service Office Manager should ultimately allow the Service Manager and Field Management team to focus on field operations and department performance by ensuring the administrative side of the Service Department is running smoothly and effectively.

Pay: $25.00 - $28.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Application Question(s):

How many years managing or supervising an office in a service-based industry do you have?
Do you have experience in scheduling, dispatching, work orders, billing, and customer service? Explain
What service-based software have you used?
Please indicate your expected hourly compensation?

Work Location: In person

Quick Apply

Refine Your Search

pool service jobs in wappingers falls, ny

Service Office Manager

Pool Service Technician

Managers at Rapidly Growing, Fun Business - Start Now!

Service Operations Lead

Hot Tub Service Technician, Swimming Pool Service Technicians, Pool Liner Installers, Helpers

Construction Foreman

General Merchandise Team Leader

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