Top 6 Customer support & client services occupations Jobs in Warminster, Pa

Safety and Risk Management Consultant _ Remote: Eastern PA
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Vice President; Software Engineer
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Senior Technical Writer
PHC Group —Philadelphia, PA
- Background check
- 7 years
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Knight Facilities Management Inc —Collegeville, PA
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Safety and Risk Management Consultant _ Remote: Eastern PA

TRISTAR RISK MANAGEMENT -
Philadelphia, PA

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Job Details

Full-time
$95,000 - $110,000 a year

Qualifications

Injury prevention programs
Incident investigation techniques for hazard identification
Report preparation
Occupational health and safety insurance loss control inspection
Defect resolution root cause analysis
Risk assessments for insurance loss control
Safety regulations
Basic math
Presentations for conferences or internal meetings
In-person customer service
AI tools proficiency
Reducing accidents via new safety protocols
Technical report writing
Improving operational efficiency
High school diploma or GED
Driver's License
Safety audits for insurance loss control
Data analysis for accident investigation
Team training
Loss prevention risk assessment
Client management
Hazard identification and correction
Productivity software
Training & development
Regulatory compliance analysis
Hazard mitigation

Full Job Description

This is a remote position in Eastern PA

This role is eligible for variable compensation in addition to salary

POSITION SUMMARY:

The Safety and Risk Management Consultant (Consultant) of TRISTAR’s Risk Control Division, Aspen Risk Management Group (Aspen), provides safety, risk, and loss control consultation services to clients of varying sizes and complexities.

The Consultant is responsible for delivering expert guidance and innovative risk management and safety practices solutions. This role focuses on assessing client needs, developing tailored safety and risk prevention programs, and implementing effective risk mitigation strategies across various industries.

The Consultant will collaborate closely with clients to enhance their safety culture, ensure compliance with regulations, and reduce workplace hazards. By leveraging industry knowledge and analytical skills, the Consultant aims to provide actionable insights that drive improvements in safety performance and operational efficiency.

This position requires strong communication skills, building relationships with stakeholders, and a commitment to delivering exceptional service that aligns with the organization's mission of protecting lives and promoting a safe working environment.

Their primary purpose is to help clients save lives, prevent injuries and illnesses, and protect them from harm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This is a remote position, generally working from home or a virtual office. Occasionally, there may be the need to visit a traditional office for meetings, training, or other events.
Provides clients with onsite (and virtual) safety and risk management services.
Due to client locations, overnight travel is required. The ability to bundle client work is an expectation of maximizing Consultant time and client servicing utilization.
Scheduling is self-managed, focusing on priorities such as client demands and service schedules, travel and bundling efficiencies, risk and underwriting needs, client expectations, incident and injury trends, client hazards and exposures, injury potential, and other factors.
Creates action plans for safety and risk management services, visiting (onsite or virtual) some clients several times per year.
Conducts “one-time loss control surveys” onsite or virtual.
Working with clients, exercises independent consideration for workplace safety recommendations and support, independent of direct supervision. Evaluates the effectiveness of the client's hazard controls associated with their operations.
Based on the skillsets required to provide safety services and recommendations, Consultants perform work that may affect the business substantially, including liability.
Requires superb communication skills working directly with client business owners, executives, operations, risk and safety, insurance, human resources, finance, benefits, and others.
Requires a solid understanding of workplace safety and risk principles and practices.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

The Consultant position requires minimal supervision and must have:

Skills to effectively evaluate the client's operations (onsite or virtually) to determine workplace hazards, evaluate the effectiveness of workplace hazard controls, and develop written recommendations for clients to improve hazard control and workplace safety efforts. May assist the client with the implementation of plans.
Solid working knowledge of safety and risk principles, loss and risk control, safety regulations, and the best practices of safety, as well as a preferred core understanding of workers’ compensation, general liability, and other disciplines as needed.
Ability to conduct safety and risk evaluations to determine loss potential.
Skills to gain client support to commit to improvements. Create realistic timeframes for operational improvements that will positively impact client safety and risk programs.
Capability to review existing safety programs and assess their compliance and functional effectiveness.
Effective training skills to lead meetings and presentations on various workplace safety topics. The Consultant may provide client training in workplace safety, injury prevention, and cost controls – including “drilling down to root causes.” They may be involved with helping clients manage and control their injuries and workplace hazards and assist in helping clients implement workplace safety programs.
Strong communication skills to conduct high-level senior management professional business communications (presentations, emails, letters, in-person meetings, report writing, and telephone). Client interactions may be one-on-one or group settings where the goal is to foster collaboration and provide guidance.
Aptitude to respond effectively to specific safety problems or concerns raised by clients.
Skillsets to develop systematic plans of action to reduce risk potential based on exposures and loss analysis. Evaluate client progress, suggesting program modifications as necessary.
Strong organizational skills and self-motivated, capable of managing multiple tasks. The ability to interact and forge relationships with diverse personality types is invaluable. Friendliness, professionalism, and client-oriented writing and presentation skills are essential.
Demonstrated proficiency in conducting root cause analysis for risk mitigation. Ability to perform loss analysis reviews to prevent injuries and incidents and improve safety.
Exceptional skills using the Internet and other safety sources as a research tool.

QUALIFICATIONS REQUIRED:

Have the ability to conduct risk evaluations to determine loss potential, advise management to gain support and commit to improvements, and create realistic timeframes for operational improvements to make a positive impact.
Have a clear understanding and ability to review existing safety programs to assess their compliance and functional effectiveness.
Be able to conduct high-level senior management professional business communications (presentations, emails, letters, in-person meetings, report writing, and telephone). Client interactions may be one-on-one or in group settings where the goal is to foster collaboration and provide guidance.

Knowledge, Skills, and Abilities:

Essential Functions:
The work environment characteristics described here represent those a Consultant may encounter to be successful while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This is a full-time position. Hours and workdays are typically Monday through Friday, 8:00 a.m. to 5:30 p.m.; however, client needs may require earlier or later hours and, occasionally, holidays or weekends.
Requires travel, including overnight, approximately 3-4 times per month.

While performing the duties of this job, Consultants are exposed to a wide array of work environments, including clerical office environments, manufacturing facilities, or construction sites. The ability to endure extreme environmental conditions, such as heat and heights, is required. Personal Protective Equipment may be necessary for certain circumstances.
Consultants are frequently required to stand, move, bend at the neck, and reach below shoulder level. They are constantly required to sit, talk, hear, and use their hands to operate the telephone, smartphone, various safety monitoring devices, computer, and mouse. They are occasionally required to reach above shoulder level. Consultant may occasionally lift and move up to 10 pounds and rarely lift and move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Competencies:

Demonstrate sound and rational judgment and practical problem-solving in a workplace or similar environment.
Ability to read English, comprehend technical and regulatory information, and articulate the information in verbal and written form.
Ability to read Spanish and articulate the information in verbal and written form is strongly desired.
An interest in working in a department providing health and safety advice.
Ability to work well within a team.
Ability to take on new information and communicate clearly.
Ability to work effectively under supervision and on own initiative.
Be self-motivated and resourceful in acquiring new skills and knowledge.
A helpful, positive, and flexible approach and attitude

Required Education and Experience:

High School Diploma; or GED.
Have a minimum safety designation such as COSS, COHST, ARM, CRM, ALCM, CSHCO, CCSHCO, ASP, CSP, CRM, or others.
A minimum of 5 years as a loss control consultant (or equivalent related experience)
Become an active member of the American Society of Safety Professionals or a similar organization.
Prove proficiency in MS Office (Word, PowerPoint, and Excel), and must be able to use the Internet as a research tool, including artificial intelligence.
Promotes data analytics and AI use in risk prediction, mitigation, and consulting.

Additional Eligibility / Qualifications:

Must have a valid driver’s license throughout their employment.
Must authorize enrollment in an Employers Pull Notice Program (DMV driving records) for the duration of employment.
Must have continuous access to a reliable, dependable, and safe vehicle and have the ability to drive on behalf of company business.

Work Environment:
This position requires the Consultant to work primarily from home. They must have a dedicated space free from distractions and conducive to a positive work environment.

Working with clients requires travel to and being at customer locations. Travel may include vehicles, public transportation, flights, or other means.

If necessary for safety, we will provide ergonomic enhancements as requested, such as an ergonomic chair, footrest, or similar equipment of the company's choosing.

Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the Consultant for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Mental and Physical Requirements: [see separate attachment for a copy of checklist of mental and physical requirements]

MENTAL AND PHYSICAL REQUIREMENTS

1. MENTAL EFFORT

a. Reasoning development:

Follow one- or two-step instructions, routine, repetitive task.

Carry out detailed but uninvolved written or verbal instructions, and deal with a few concrete

variables.

Follow written, verbal, or diagrammatic instructions, several concrete variables.

Solve practical problems; variety of variables with limited standardization; interpret instructions.

Logical or scientific thinking to solve problems, several abstract and concrete variables.

X Wide range of intellectual and practical problems; comprehend most obscure concepts.

b. Mathematical development:

Simple additional and subtraction; copying figures, counting, and recording.

Add, subtract, multiply, and divide whole numbers.

X Arithmetic calculations involving fractions, decimals, and percentages.

Arithmetic, algebraic, and geometric calculations.

Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.

Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.

c. Language development:

Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.

Ability to make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.

X Ability to compose original correspondence, follow technical manuals, and have increased contact with people.

Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.

2. PHYSICAL EFFORT

a. Physical activity required to perform the job:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

X Light work:

a. Exerting up to 20 pounds of force occasionally

b. Exerting up to 10 pounds frequently

c. Exerting a negligible amount of force constantly to move object

(If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work).

Medium work:

a. Exerting up to 50 pounds of force occasionally

b. Exerting up to 20 pounds of force frequently

c. Exerting up to 10 pounds of force constantly to move objects

Heavy work:

a. Exerting up to 100 pounds of force occasionally

b. Exerting up to 50 pounds of force frequently

c. Exerting up to 20 pounds of force constantly to move objects

Very heavy work:

a. Exerting in excess of 100 pounds of force occasionally

b. Exerting in excess of 50 pounds of force constantly to move objects

c. Exerting in excess of 20 pounds of force constantly to move objects

Visual requirements necessary to perform the job:

X Far vision: clarity of vision at 20 feet or more

X Near vision: clarity of vision at 20 feet or less

X Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet

X Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are

Color vision: ability to identify and distinguish colors

X Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point

2. PHYSICAL EFFORT (cont.)

FREQUENCY

c. Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally):

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

X Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

X Kneeling: Bending legs at knee to come to a rest on knee or knees.

X Crouching: Bending the body downward and forward by bending legs and spine.

Crawling: Moving about on hands and knees or hands and feet.

X Reaching: Extending hand(s) and arm(s) in any direction.

X Standing: Particularly for sustained periods of time.

X Walking: Moving about on foot to accomplish tasks, particularly for long distances.

X Pushing: Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward.

X Pulling: Using upper extremities to extend force in order to drag, haul, or tug objects in a sustained motion.

Foot

Motion: Using feet to push pedals.

X Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.

X Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.

X Grasping: Applying pressure to an object with the fingers and palm.

Occasional

Frequent

Occasional

Frequent

Occasional

Frequent

2. PHYSICAL EFFORT (cont.)

FREQUENCY

X Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

X Hearing: Perceiving the nature of sounds with or without correction. Ability to receive detailed information through verbal communication, and to make fine discriminations in sound, such as when making find adjustments on machined parts.

Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

X Repetitive Substantial movements (motions) of the wrists, hands,

Motion: and/or fingers.

Frequent

3. WORKING CONDITIONS

Disagreeable job conditions to which the employee may be exposed and the frequency (e.g., continually, frequently, or occasionally) of this exposure.

***No disagreeable job conditions exist***

WORKING CONDITION

ENVIRONMENTAL

FACTOR

NATURE/REASON

OF EXPOSURE

FREQUENCY

Dirt/Dust

Client sites

occasionally

Noise

Client sites

occasionally

Temperature extremes

Client sites

occasionally

Dampness

Client sites

occasionally

Vibrations

Equipment movement hazard

Client sites

occasionally

Chemicals/solvents

Client sites

occasionally

Electrical shock

Significant work pace/pressure

Project deadlines

occasionally

Odors/Fumes

Client sites

Other (specify):

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customer support & client services occupations jobs in warminster, pa

Safety and Risk Management Consultant _ Remote: Eastern PA

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