Top 83 Help desk support Jobs in Warren, Mi

IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
Quick Apply
Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)
EZ-AD TV —Troy, MI
- Remote
- Mid-level
- Databases
- Product management
- Flexible schedule
8d
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Madison Heights, MI
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
Quick Apply
1d
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
9d
Help Desk Support Technician (Edustaff)
Utica Community School District —Sterling Heights, MI
- $17.25 an hour
- Weekends as needed
- English
- Mid-level
- Office
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Customer Service Representative (In-Store) – $20/hr | No Nights or Weekends
Chet's Cleaning Inc. —Madison Heights, MI
- From $20 an hour
- Full-time
- High school diploma or GED
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Part-Time Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $15 an hour
- Part-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Specialist
Orkin —Sterling Heights, MI
- $19 - $21 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Service Desk/Onsite Support Technician
Awecomm —Troy, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Profit sharing
- 401(k) matching
2d
Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $17 an hour
- Monday to Friday
- Background check
- Computer literacy
- Office
- Paid holidays
- Dental insurance
Quick Apply
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
Quick Apply
IT Support Specialist - Contract - Troy, MI - Onsite
INFO ORIGIN INC —Pontiac, MI
- $40 - $50 an hour
- Contract
- Mid-level
- Windows
- SharePoint
Quick Apply
9d
Jr. Systems Administrator
Detroit Recovery Project —Detroit, MI
- $65,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist L2
Milestone Technologies, Inc. —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- Windows
IT Dispatcher/Service Coordinator
Proactive Technology Management —Ferndale, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
4d

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IT Support Specialist (Help Desk)

Weldaloy Specialty Forgings -
Warren, MI

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Benefits

Work from home

Qualifications

Mobile device support
Microsoft Outlook
Spreadsheets
Computer hardware
Mobile devices

Full Job Description

Position Title: IT Support Specialist

Reports To: Director, Operational Excellence

Supervises: None

Classification: Hourly, Non-exempt, non-union

Position Summary

The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.

Essential Duties & Responsibilities:

The statements below are intended to describe the general nature and level of work being performed by the employee of this position. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Coordinates the maintenance of Plex ERP software and Plex related network equipment
Serves as an internal point of contact for user issues in Plex, and related hardware/software troubleshooting
Performs IT related troubleshooting through diagnostic techniques. Determines best solution to resolve technical problems
Responds to IT tickets. Issues resolutions
Assists in configuring permissions and maintaining security groups according to user group and security levels for Plex
Helps streamline navigation and use in Plex for end user tasks (i.e., least number of clicks, least number of screens needed, etc.)
Trains new and existing employees on use of Plex
Administers and troubleshoots PLEX ERP systems, MS Office Suite platforms, etc. and escalates issues as needed
Assists IT department in keeping accurate documentation and information on all systems
Supports end users with ERP reporting and functionality
Develops and creates work instructions as needed
Serve as the first point of contact for IT support requests via the IT ticketing system
Diagnoses and resolve basic hardware, software, and connectivity issues
Support Windows PCs, mobile devices, printers, and business applications
Assist with user account management (password resets, account access, permissions)
Install, configure, and deploy computers and peripherals
Escalate unresolved or complex issues to higher-level IT staff
Document solutions, and procedures clearly after higher-level IT staff resolve an escalated IT ticket
Follow IT policies, security standards, and best practices
Provide professional, clear communication to users with varying technical skill levels
Additional duties as assigned

Requirements:

To perform this position successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

This position involves access to technical data that is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR), which define a “U.S. person” to include a U.S. citizen, lawful permanent resident (green card holder), or a protected individual as defined by 8 U.S.C. 1324b(a)(3). Employment is contingent upon the applicant's ability to meet these requirements or the Company's ability to obtain an export license on the applicant's behalf.

Minimum of an Associate's degree or equivalent and at least one year of related experience and/or equivalent education & experience
Demonstrates an understanding of computer systems, mobile devices, hardware and other technologies
Previous experience working within an ERP system is preferred
Entry-level IT certification (CompTIAA+, ITF+, or similar) is preferred
Proficient in Microsoft Excel, Word, Outlook
Demonstrated problem solving skills and excellent organizational and communication skills
Ability to multi-task
Position is required to be on-site, occasional work from home with supervisor approval is available
Supports and demonstrates the Company's core values

Working Conditions:

This position is designed to work full-time. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. An alternate schedule may be arranged or assigned based on the business demands, nature of duties performed, and other factors. Occasional flexibility to work evenings or weekends may be required as job responsibilities demand. Regular work, after hours and/or weekend work may be performed remotely, if the capability exists. Little to no travel is expected for this position. This position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The employee will manage multiple priorities daily and may be interrupted frequently to meet the needs and requests of employees. The environment may be busy and noisy. All required personal protective equipment is provided.

Physical Demands:

While performing the duties of this job, the employee will spend most of his/her time sitting using computers and standard office equipment such as phones, photocopiers and fax machines. Occasional moving and/or lifting of 10 pounds, stooping, bending and reaching with hands and arms. While performing these job duties, the employee is regularly required to see, talk, and hear.

Weldaloy Products Company provides Equal Employment Opportunity (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, height, weight or arrest record in accordance with applicable federal, state and local laws.

Quick Apply

Refine Your Search

help desk support jobs in warren, mi

IT Support Specialist (Help Desk)

Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)

IT Support Desk Operator

IT Support Technician Co-op

IT Specialist/Desktop Support

Help Desk Support Technician (Edustaff)

IT Help Desk Technician

Entry Level MSP Technician (Help Desk)

Help Desk Analyst

Customer Service Representative (In-Store) – $20/hr | No Nights or Weekends

Part-Time Technical Support Representative

Customer Service Specialist

Service Desk/Onsite Support Technician

Technical Support Representative

IT Helpdesk Hero

IT Support Specialist - Contract - Troy, MI - Onsite

Jr. Systems Administrator

IT Support Specialist L2

IT Dispatcher/Service Coordinator

IT Support Technician (Southfield, MI | 23.00/hr)

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