Job Summary - Registration Supervisor
The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director and integrates the department' services with the hospital's clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The PA Supervisor serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.
Essential Functions - Registration Supervisor
- Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.
- Serves as an on-site liaison between Corewell Health Business Services and the facility.
- Maintains and promotes good customer relations with facility management, physicians and physician office staff.
- Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.
- Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.
- Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).
- Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
- Inform staff of relevant changes and developments in payer requirements.
- Ensure quality review measurements are in place.
- Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.
- Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.
- Develops specific objectives, budgets, and performance standards for each area of responsibility.
- Identifies and implements process improvements to lower costs and improve services to facility customers.
- Performs staff reviews and prepares performance documents for direct reports.
- Recommends appropriate number of qualified/competent staff.
- Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
- Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
- Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
- Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Qualifications - Registration Supervisor
- Required Bachelor's Degree or higher in business or related field.
- Preferred Equivalent work experience may substitute degree requirement.
- 3 years of relevant experience relevant experience Required
- Supervisory experience. Preferred
- CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 180 Days required
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Department Name
Patient Registration Royal Oak - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
7:00 a.m. to 3:30 p.m.
Days Worked
Monday to Friday, on-call weekends and midnights
Weekend Frequency
On-call weekends
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
