SUMMARY: Directly responsible for the direct supervision of the Telecommunicators.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned.
40% Handles routine and critical problems, has decision making responsibility in discipline, scheduling, grievance resolution and problem solving.
60% Performs a variety of administrative, technical, and supervisory duties. Supervises Telecommunicator. Assists in reviewing, evaluating, developing, and implementing programs. Assists in developing policies and procedures for various departmental operations. Performs duties related to dispatching and emergency information. Maintains dispatch work area and equipment in clean and working condition. Operates office and communication equipment as required. Assists in training new employees. Composes, types and edits correspondence, reports, memoranda, and other materials. Serves as a member of various employee committees. Performs duties required for public relations of the department.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or General Education Degree (GED). Five years of related experience and/or training in emergency communications and supervision. Trumbull County 9-1-1 dispatcher training course or APCO 40-hour Telecommunicator Certification. CPR Certification. EMD Certification. Typing, computer operations, radio operations, knowledge of basic software packages.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to work with others towards general results. Must use sound judgment in accomplishing tasks. Some origination and planning of work needed. Tasks are varied and standard procedures often do not cover the situation. Supervision is available, if needed, but worker is expected to work out problems of difficulty without much direction.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and speak and hear. The employee is occasionally required to reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL REQUIREMENTS: Must be a resident of Ohio with no record of criminal conviction. Must be physically capable of handling duties. Work schedule flexibility is essential. Must be available for shift work and overtime assignments.
Job Type: Full-time
Pay: From $26.80 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
